IncomeShield

MediShield Life is a compulsory national health insurance for all Singapore Citizens and Permanent Residents providing better protection than MediShield.
MediShield Life offers:

• Better protection and higher payouts, so that patients pay less Medisave/cash for large bills
• For All Singapore Citizens and Permanent Residents, including the very elderly and those who have pre-existing illnesses
• For Life

An Integrated Shield Plan (IP) consists of two parts – the MediShield Life portion which is managed by the Central Provident Fund (CPF) Board and an additional private insurance coverage portion offered by a private insurer.

The MediShield Life portion is designed for Class B2/C wards stays in public hospitals. The additional insurance coverage offered by the private insurer will increase your level of protection beyond medical care provided at Class B2/C wards in public hospitals.

Enhanced IncomeShield/IncomeShield are IPs offered by Income.

The MediShield Life portion is designed to cover treatment in Class B2/C wards in public hospitals and pays only up to MediShield Life benefit limits, when you stay in higher class wards in public hospitals or private hospitals. With lower or no government subsidies, treatments at higher class wards in public hospitals or private hospitals are more expensive.

Enhanced IncomeShield/IncomeShield helps to provide Singapore Citizens and Permanent Residents who wish to stay in higher ward classes with additional coverage so that policyholders can be more adequately protected.

Enhanced IncomeShield/IncomeShield also covers you for certain benefits that are not included under MediShield Life. This includes coverage for pre- and post-hospitalisation expenses, emergency overseas treatment, and the option to purchase riders to cover deductibles and co-insurance. With these benefits, Enhanced IncomeShield/IncomeShield takes care of your hospital and surgical expenses and provides you with peace of mind while you recuperate. With higher benefits, Enhanced IncomeShield/IncomeShield premiums are also higher than MediShield Life premiums.

We encourage you to decide on a plan that meets your needs, taking into consideration your preferred ward class and level of benefits, and affordability of premiums over the long-term.

There is no duplicate coverage between MediShield Life and Enhanced IncomeShield/IncomeShield.

Policyholders covered under Enhanced IncomeShield/IncomeShield will enjoy the combined benefits of MediShield Life which provides hospitalisation coverage targeted at Class B2/C wards and the additional private insurance coverage targeted at higher class wards in public or even private hospitals depending on your plan.

Your Enhanced IncomeShield/IncomeShield premium is made up of the MediShield Life premium and an additional private insurance coverage premium. Hence, you are not paying double premiums.

Enhanced IncomeShield/IncomeShield policyholders will receive the applicable MediShield Life subsidies for the MediShield Life portion.

MediShield Life is able to cover pre-existing conditions because the cost of providing such coverage is shared among those with pre-existing conditions, the community and the government, which bears the bulk of the costs (about 75%). 

Unlike MediShield Life, private insurers are unable to provide cover for pre-existing conditions.  Hence, these pre-existing conditions will continue to be excluded from the additional private insurance coverage portion under your Enhanced IncomeShield/IncomeShield.

Riders are not part of Integrated Shield plans (IPs), as they are not approved by Ministry of Health (MOH) for MediSave use.

Riders are complementary products introduced by private insurers to cover the co-insurance and deductible portions of your bill when you make a claim under your Integrated Shield Plan (IP). Some riders also provide additional benefits when you are hospitalised. Please refer to the respective policy contract for more information. 

As Riders are not MediSave-approved plans, policyholders will need to pay for them separately by cash.

With the launch of MediShield Life, there will be two parts to Medisave’s use for IP premiums.

• The first part is for MediShield Life premiums which can be fully payable by Medisave.
• The second part is called the Additional Withdrawal Limit (AWLs), which is the maximum Medisave limit that you can use for your Enhanced IncomeShield/IncomeShield’s additional private insurance coverage premiums.
• If your additional private insurance coverage premium costs more than the AWL, you will have to pay the balance in cash. You can refer to the Cash Outlay indicated in your payment notice letter. With the new AWLs, Singaporeans will be able to use the same amount or more of their Medisave to pay the additional private insurance coverage component of their IP premiums than before. This is provided that there is no change in plans or age bands.

Deductible is the amount that you will need to pay first before any claim is payable. Co-insurance is the amount that you need to co-insure after the Deductible is met.

No, Enhanced IncomeShield/IncomeShield is guaranteed renewable for a lifetime. This means that after you have been accepted, any change to your health status does not affect your current insurance coverage.

You can access our health coverage tool here to find out if your treatment is covered under your plan and get helpful information you need to file your claims. All claims submitted are subjected to review in accordance with the terms and conditions of the policies.

For existing IncomeShield policyholders, you can choose to upgrade your plan to enjoy better benefit by completing and submitting the Enhanced IncomeShield Upgrade Form or IncomeShield Standard Plan Upgrade Form to us at healthcare@income.com.sg, or you can speak to your adviser.

You will need to meet the entry requirements (e.g. maximum entry age) of the plan you wish to upgrade to. Any upgrade of plans will require underwriting.

No, you will continue to enjoy cover up to the benefit limits of your previous plan for these medical conditions. For your upgraded plan, you will be covered for any other medical conditions that you are not excluded from.

No, upon approval of your upgrade application, we will issue you a new policy contract. The change will take effect on the start date indicated on your policy contract. To upgrade to Enhanced IncomeShield/IncomeShield, you need to be 75 years old and below (age next birthday).

Upon a request to upgrade your plan, the current policy will be terminated and a new set of policy document will be issued to you. Any unused premiums from the terminated policy will be refunded to you through your respective mode of payment.

We are using the same policy number for your new plan as it is essentially a conversion or upgrade of plan. This will make it easier for you to remember your policy number.

If you wish to upgrade to a higher plan after your first upgrade, you can do so after 40 days from the start date of your upgraded plan.

The refund of your pro-rated premium for your previous plan can only be processed after CPF Board confirms on the activation of your upgraded plan. Furthermore, refunds are processed in batches. Therefore, your refund for your previous plan and your premium deduction for your upgraded plan may not coincide.

Each insured person is issued an individual insurance policy. Therefore, each upgrade is processed independently and may result in a time difference when receiving your policy contracts.

Yes, you can. However, you should note that re-application will be subject to Income’s underwriting and acceptance.

You are only able to purchase either Deluxe Care Rider or Classic Care Rider

You may get in touch with us through your preferred mode of contact at www.income.com.sg/contact-us or visit any of our branches to find out more if you are upgrading or adding Rider to Enhanced IncomeShield plans (Enhanced Preferred/Advantage/Basic/Enhanced C) or IncomeShield Standard Plan.

Note

• You are not able to apply for an upgrade or add a new Rider to IncomeShield plans (Plan P/Plan A/Plan B/Plan C) as these plans are withdrawn. You may upgrade to our Enhanced IncomeShield plan or IncomeShield Standard Plan and upgrade or add Rider to these plans.
• If the start date of the new Rider is not aligned with the Enhanced IncomeShield/IncomeShield Standard Plan’s policy renewal date, a pro-rated premium will be charged for the new Rider. Upon the renewal of the Enhanced IncomeShield/IncomeShield Standard Plan policy, the Rider renewal dates will be aligned with that of the Enhanced IncomeShield/IncomeShield Standard Plan policy.

All the exclusions under the Enhanced IncomeShield/IncomeShield/IncomeShield Standard Plan will apply to the Riders. Additional exclusions under the Riders will be specified under the Rider contract.

For Day Surgery, the Daily Cash benefit will be paid only if the surgery is done in a Restructured or Private Hospital in Singapore, with at least one day Room and Board charged.

You must be hospitalised for at least 48 hours in order to claim for the get-well benefit. You must also survive the hospitalisation.

The waiting period is 30 days from the start Date of the Daily Cash Rider.

You can claim under the Daily Cash Rider for hospitalisation in Singapore only.

• Inpatient Psychiatric Treatment
• Pregnancy Complication
• Congenital Abnormalities
• Emergency Overseas Treatment

The Daily Cash Rider will only pay for one day under the Daily Cash benefit.

If you have been discharged from the hospital for a continuous period of more than 90 days, any subsequent hospitalisation for the same accident or illness from the same confirmed diagnosis will be treated as arising from a separate or different accident or illness.

Scenario A: Your 1st hospitalisation is 200 days. After you get discharged, more than 90 days has passed before your 2nd hospitalisation of 200 days. The benefit payable will be 400 (200+200) days.

Scenario B: Your 1st hospitalisation is 200 days. After you get discharged, 90 days or shorter has passed before your 2nd hospitalisation of 200 days. The benefit payable will be 365 days.

There is a 60 days waiting period from the start date of the Child Illness Rider, on the first diagnosis of the Child Illnesses covered (except for Leukaemia). For Leukaemia, the waiting period is 90 days from the start date of the Child Illness Rider.

If you are a Singapore Citizen or Permanent Resident, even though you have terminated your Enhanced IncomeShield/IncomeShield/IncomeShield Standard Plan, you will continue to be covered under MediShield Life.

We would like to highlight that by terminating your Enhanced IncomeShield/IncomeShield/IncomeShield Standard Plan, you will need to re-apply if you wish to be covered in the future. The acceptance of your new application will be subject to Income’s underwriting and acceptance. Before you terminate the cover, we hope that you will reconsider your decision as it is important for you to have catastrophic medical insurance coverage to help defray part of the large medical bills in the event of a serious illness or prolonged hospitalisation.

Your re-application for Enhanced IncomeShield/IncomeShield/IncomeShield Standard Plan will be subject to Income’s underwriting and acceptance. Depending on the underwriting assessment, your application may be:

• Accepted at standard terms
• Accepted with exclusions on any pre-existing medical conditions
• Postpone or Decline

Anyone who pays for, or is insured under IncomeShield is not eligible for Additional Premium Support (APS) from the Government. ^

If you are currently receiving APS to pay for your MediShield Life and/or CareShield Life premiums, and you choose to be insured under IncomeShield, you will stop receiving APS. This applies even if you are not the person paying for IncomeShield. In addition, if you choose to be insured under IncomeShield, the person paying for IncomeShield will stop receiving APS, if he or she is currently receiving APS.

^ APS is for families who need assistance with MediShield Life and/or CareShield Life premiums, even after receiving premium subsidies and making use of MediSave to pay for these premiums.

You may submit your claims via My Income. For more information on our claim process and other channels to submit your claims, find out more here.