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What you need to know.
It usually takes 20 working days to process your claims after all required documents are received.
Your claims must be made within 30 days of the insured incident.
All relevant documents and information must be submitted together with your claims.
Tell us why you are making a claim
- Death certificate, autopsy report, coroner's findings
- Proof of relationship between the insured and the claimant, e.g. copy of marriage certificate / birth certificate
- Police report, if applicable
Please note that this list of documents is not exhaustive. Other documents may be requested if necessary. The complete list of supporting documents can be found in the claim form.
- Medical report
Please note that this list of documents is not exhaustive. Other documents may be requested if necessary. The complete list of supporting documents can be found in the claim form.
- Original medical bills and receipts
- If these have been given to another insurer/employer, please provide:
- Photocopy of the bills
- Reimbursement letter / discharge voucher from the other insurer/employer indicating the amount paid by them
Please note that this list of documents is not exhaustive. Other documents may be requested if necessary. The complete list of supporting documents can be found in the claim form.
- Original inpatient bills and receipts
- Inpatient discharge summary/ medical report
Please note that this list of documents is not exhaustive. Other documents may be requested if necessary. The complete list of supporting documents can be found in the claim form.
- Death certificate (for death only)
- Doctor's confirmation of permanent disability, serious sickness or serious injury preventing the maid from carrying out her duties as a foreign maid domestic worker
- Invoices of expenses claimed
Please note that this list of documents is not exhaustive. Other documents may be requested if necessary. The complete list of supporting documents can be found in the claim form.
Send us your documents and claim form
Email submission
Email to [email protected] the completed claim form with a scanned copy or picture of all required supporting documents.
Ensure that the overall size of your email attachment(s) does not exceed 30MB.
For medical claims, keep the original medical bills/receipts for six months as we may request for them on case-by-case basis prior to settlement of the claim.
Your queries answered.
Hospitals will sometimes require a deposit when your maid is to be hospitalized. As part of your Domestic Helper insurance’s hospital and surgical expenses coverage, Income can provide a Letter of Guarantee, subject to the policy conditions, so that you do not need to place the cash deposit.
LOG is only applicable to the following Singapore public hospitals:
- Alexandra Hospital
- Changi General Hospital
- Khoo Teck Puat Hospital
- KK Women's and Children's Hospital
- National University Hospital
- Ng Teng Fong General Hospital
- Singapore General Hospital
- Tan Tock Seng Hospital
To enjoy greater convenience during admission, you can request the LOG from the Admission Office at the hospital within 7 days before admission. The LOG will be generated the next working day. For assistance, please contact Income at 6788 1777 from Mondays to Fridays, 8.30am to 6.30pm.
Yes, you can request the LOG from the Admission Office at the hospital. The LOG will be generated the next working day. For assistance, please contact Income at 6788 1777 from Mondays to Fridays, 8.30am to 6.30pm.
The limit for the LOG will be up to $10,000 and will be reduced when you have a previous claim in the same policy year. If you require an LOG for more than $10,000, please contact Income at 6788 1777. All requests will be subject to assessment.
If the hospital deposit exceeds the LOG amount, the hospital may ask you for partial payment of the deposit. Hospitals also have the right to request for payments as required by their internal practices even if the LOG is presented.
No, LOG does not apply to outpatient treatments. It is only applicable to hospitalisation & surgery (inpatient) treatments.
No, the issuance of the LOG does not mean that Income approves or admits any claim made or any claim amount payable (if at all) under the Domestic Helper insurance policy. The claim will still be subject to claim assessment by Income.
Yes, you will need to complete and submit the Domestic Helper insurance claim form and the relevant supporting documents to Income. Upon receipt of the documents, the claim will be assessed. If the claim is approved, Income will make payment of the LOG amount to the hospital directly. If the claim is partially approved or rejected, you will have to make prompt payment to the hospital for any outstanding amount.
Yes, you can. The Foreign Maid Policy provides 24-hour worldwide accident coverage. The sum insured is $40,000 for Death, $2,000 for Accident Medical Expenses and $2,000 special grant.
No, the expenses are not claimable. The Domestic Helper Policy covers outpatient medical expenses due to injury and hospitalisation expenses due to injury or sickness.
Yes, the medical expenses incurred are claimable as long as the TCM practitioners are registered and possessed valid practising certificates.
Yes, you can make a claim under Hospital & Surgical Expenses. This is provided that the day surgery is recommended by a medical practitioner in writing and is a result of Injury, sickness or disease covered under the policy. Please note that if the day surgery is performed in a Singapore private hospital, we will reduce the amount payable by multiplying the pro ration factor against the expenses being claimed.
No, you will not be able to claim for such hospital bills as our Domestic Helper Insurance policy excludes any claim resulting from pregnancy and childbirth.
You can claim for the pro-rated wages (including government levy on foreign domestic workers) for a period of up to 30 days. This is provided the hospitalisation claim is payable under the policy as well.
Yes, you can make a claim for transport expenses (air, sea or land travel) needed to send your maid’s body back to her home country in the event of her death subject to the limit stated in the policy contract.
Let us help you
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