Contact Us

Contact Us

Top enquiries

If you only need to update your contact details, you can visit me@income to make the update.

Otherwise, please complete and sign the Change of Personal Particulars form. You can submit the completed form at our branch offices or post it to:

75 Bras Basah Road
NTUC Income Centre
Singapore 189557

Required supporting documents

  • Please provide a clear front and back copy of your NRIC/FIN card or passport for verification.
  • For change of name, NRIC or date of birth, please also attach a copy of documentary proof (E.g. Copy of deed poll).

For more information, please read about "Updating of personal particulars" under the "Customer Service" FAQs below.

You are welcome to consult your NTUC Income Financial Consultant/Adviser on any questions about your policy.

Alternatively, you may visit me@income.

On me@income you can:

  • Check details of your policies, such as cash value or premiums
  • View and print policy statements
  • Top up or withdraw investment funds
  • Change your particulars

If you are a first-time me@income user or have forgotten your password, click here to request a password.

For more information, please read about "me@income" under the "Customer Service" FAQs below.

Call our hotlines

Operating hours for all hotlines
Monday – Friday : 8.30am - 8.30pm
Saturday, Sunday & public holidays : Closed

Motor Insurance
6789 9595
For motor insurance purchase, quotation and sales enquiries.


Travel Insurance
6788 1222
For travel insurance activation, purchase, and sales enquiries.


Home / Lifestyle / Personal Accident Insurance
6788 1111
For purchase, quotation and sales enquiries regarding Foreign Maid Insurance, Home Insurance, Personal Accident, Personal Accident Infectious Diseases, Overseas Student Plan, Golfer's Insurance, SilverCare and PioneerCare.


Specialised Care
6786 1788
For purchase, quotation and sales enquiries regarding Autism & Down Syndrome.


Group/Health Insurance
6788 3113
For purchase, quotation and sales enquiries regarding all group and health insurance products.


Life Insurance
6788 5515
For purchase, quotation and sales enquiries regarding all life insurance and savings and investment products.


产品热线 (普通险)
6788 1111
有关普通险之估价表、投保和询问.


Talian Bahasa Melayu (Insurans Umum)
6788 1111
Petikan, Pembelian dan Pertanyaan: Insurans Umum.

Motor/Travel/Home / Lifestyle / Personal Accident claims
6788 6616
For claims enquiries on Motor Insurance, Travel Insurance, Foreign Maid Insurance, Home Insurance, Personal Accident, Personal Accident Infectious Diseases, Overseas Student Plan, and Golfer's Insurance.


Health/Group Insurance claims
6332 1133
For claims enquiries on health and group insurance.
Examples of products: Dependants’ Protection Scheme, IncomeShield, Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, LUV, AA Life Protector Plus, AA Life Protector, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Plus! Term Life Insurance, Corporatised Entities Group Insurance Scheme, Co-Pay Assist Plan, and IDAPE Scheme.


Status of existing IncomeShield claims
6789 6886
For enquiries on the status of existing IncomeShield and Enhanced IncomeShield claims.


Life Insurance claims
6788 1122
For death and total & permanent disability claims enquiries on life insurance.
Examples of products: VivoLife, Protection Plan, iTerm, Family Insurance Plan, Mortgage Plan, Senior Plan, Junior Protection Plan, Student Protection Plan, and Student Sports Injury Plan.


中文热线
6788 8288
可询问:人寿保险,医药保险,保额,保费,索赔,保险贷款,等等
中文热线的开放时间是星期一到星期五,上午9.00点到下午6.00点.
星期六,星期日及公定假期:休息.


Talian Bahasa Melayu
6788 8488
Jenis Pertanyaan: Tuntutan faedah kematian dan kehilangan upaya kekal.
Sila hubungi kami pada waktu pejabat Isnin hingga Jumaat, 9.00 pagi hingga 6.00 petang. Talian kami ditutup pada hari Sabtu, Ahad dan cuti umum.

General Enquiries
6788 1777
For all general enquiries.


Motor/Travel Insurance/Home / Lifestyle / Personal Accident Insurance
6788 6616
For enquiries on coverage, renewals, extentions, payments and policy status.


Health/Group Insurance
6332 1133
For enquiries on coverage, payments and policy status.
Examples of products: Dependants’ Protection Scheme, IncomeShield, Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, LUV, AA Life Protector Plus, AA Life Protector, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Plus! Term Life Insurance, Corporatised Entities Group Insurance Scheme, Co-Pay Assist Plan, and IDAPE Scheme.


Life Insurance
6788 1122
For enquiries on coverage, policy alterations, loans and surrenders, payments and policy status.
Examples of products: VivoLife, Protection Plan, iTerm, Family Insurance Plan, Mortgage Plan, Senior Plan, Junior Protection Plan, Student Protection Plan, and Student Sports Injury Plan.


中文热线
6788 8288
可询问:人寿保险,医药保险,保额,保费,索赔,保险贷款,等等
中文热线的开放时间是星期一到星期五,上午9.00点到下午6.00点.
星期六,星期日及公定假期:休息.


Talian Bahasa Melayu
6788 8488
Pelbagai Jenis Pertanyaan: Kedudukan Premium, Kedudukan Polisi, Wang Pinjaman Dari Polisi yang Sedia Ada dan Penyerahan Polisi.
Sila hubungi kami pada waktu pejabat Isnin hingga Jumaat, 9.00 pagi hingga 6.00 petang. Talian kami ditutup pada hari Sabtu, Ahad dan Cuti Umum.


Talk to us online
If you prefer, you can also use these methods to contact us.

Connect with WebChat
Call us using VOIP

Referral Services
6788 8788
For enquiries on domestic cleaning, health screenings, home services, estate planning and existing loans.

Orange Force
6789 5000
Call Orange Force for free on-site motor accident assistance

Visit our branches

We are pleased to assist you with the following services:

  • Bonus encashment
  • LTA fee collection
  • Personal Lines Insurance
  • Motor Insurance
  • Policy loan/surrender
  • Renewal of policies
  • Submission of claims
  • Insurance premium collection

To shorten your waiting time, you can book an appointment in advance. (This service is not available for Raffles Client Advisory Centre and Eastpoint Client Advisory Centre.)

Our branch operating hours during National Day Period
 
Ang Mo Kio, Westgate and Eastpoint branches:

  • Normal operating hours on 8th August 2015
  • Closed on 7th August 2015, 9th August 2015 and 10th August 2015
  • Operations will resume on 11th August 2015

All other branches:
  • Closed from 7th August 2015 to 10th August 2015
  • Operations will resume on 11th August 2015

53 Ang Mo Kio Ave 3,
#03-18/19/20/21 AMK HUB
Singapore 569933

Show on map

Monday - Friday : 10.00am - 6.30pm
Saturday & Sunday : 10.00am - 4.00pm
Public holidays : Closed
Normal operating hours on 8th August 2015
Closed on 7th August 2015, 9th August 2015 and 10th August 2015
Operations will resume on 11th August 2015

Peak hours
Monday - Friday : 12.00pm - 2.00pm
Saturday & Sunday : 11.00am - 2.00pm

Customers may experience longer waiting times during peak hours.

Book an appointment

75 Bras Basah Road,
NTUC Income Centre
Singapore 189557

Show on map

Monday - Friday : 10.00am - 6.30pm
Saturday : 10.00am - 4.00pm
Sunday & public holidays : Closed
Closed from 7th August 2015 to 10th August 2015
Operations will resume on 11th August 2015

Peak hours
Monday - Friday : 11.00am - 3.00pm
Saturday : 11.00am - 1.00pm

Customers may experience longer waiting times during peak hours.

Book an appointment

3 Gateway Drive
#02-40B
Singapore 608532

Show on map

Monday - Friday : 11.00am - 7.30pm
Saturday & Sunday : 10.00am - 4.30pm
Public holidays : Closed
Normal operating hours on 8th August 2015
Closed on 7th August 2015, 9th August 2015 and 10th August 2015
Operations will resume on 11th August 2015

Book an appointment

2 Tampines Central 6
#01-01 NTUC Income Tampines Point
Singapore 529483

Show on map

Monday - Friday : 10.00am - 6.30pm
Saturday : 10.00am - 4.00pm
Sunday & public holidays : Closed
Closed from 7th August 2015 to 10th August 2015
Operations will resume on 11th August 2015

Peak hours
Monday - Friday : 11.00am - 2.00pm
Saturday: 11.00am - 2.00pm

Customers may experience longer waiting times during peak hours.

Book an appointment

900 Woodlands Drive #05-06
Woodlands Civic Centre,
Singapore 730900

Show on map

Monday - Friday : 10.00am - 6.30pm
Saturday: 10.00am - 4.00pm
Sunday & public holidays : Closed
Closed from 7th August 2015 to 10th August 2015
Operations will resume on 11th August 2015

Peak hours
Monday - Friday : 11.00am - 2.00pm
Saturday : 11.00am - 2.00pm

Customers may experience longer waiting times during peak hours.

Book an appointment

3 Simei Street 6, #04-01/02/K7,
Eastpoint Mall
Singapore 528833

Show on map

Monday - Friday : 11.00am - 7.30pm
Saturday & Sunday : 10.00am - 4.30pm
Public holidays : Closed
Normal operating hours on 8th August 2015
Closed on 7th August 2015, 9th August 2015 and 10th August 2015
Operations will resume on 11th August 2015

View services available at Eastpoint Client Advisory Centre

#01-05 Income at Raffles
16 Collyer Quay
Singapore 049318

Show on map

Monday - Friday : 10.00am - 7.00pm
Saturday, Sunday & public holidays : Closed
Closed from 7th August 2015 to 10th August 2015
Operations will resume on 11th August 2015

View services available at Raffles Client Advisory Centre

Raffles Client Advisory Centre does not accept cash and LTA-related transactions.

Visit our Client Advisory Centres

Our Client Advisers will assist you in buying insurance policies at our Client Advisory Centres.

As a customer of the Client Advisory Centre you can generally expect to receive your policies through the post within 14 days. In exceptional cases where there are underwriting issues, our relevant staff will call you over the phone for clarification.

Our operating hours during National Day Period

Ang Mo Kio, Westgate and Eastpoint Client Advisory Centres:

  • Normal operating hours on 8th August 2015
  • Closed on 7th August 2015, 9th August 2015 and 10th August 2015
  • Operations will resume on 11th August 2015

All other Client Advisory Centres:
  • Closed from 7th August 2015 to 10th August 2015
  • Operations will resume on 11th August 2015

53 Ang Mo Kio Ave 3,
#03-18/19/20/21 AMK HUB
Singapore 569933

Show on map

Monday - Friday : 10.00am - 8.30pm
(No payment transactions after 6.30pm)
Saturday & Sunday : 10.00am - 4.00pm
Public holidays : Closed
Normal operating hours on 8th August 2015
Closed on 7th August 2015, 9th August 2015 and 10th August 2015
Operations will resume on 11th August 2015

75 Bras Basah Road,
NTUC Income Centre
Singapore 189557

Show on map

Monday - Friday : 10.00am - 6.30pm
Saturday : 10.00am - 4.00pm
Sunday & public holidays : Closed
Closed from 7th August 2015 to 10th August 2015
Operations will resume on 11th August 2015

3 Gateway Drive
#02-40B
Singapore 608532

Show on map

Monday - Friday : 11.00am - 9.00pm
(No payment transactions after 7.30pm)
Saturday & Sunday : 10.00am - 9.00pm
(No payment transactions after 4.30pm)
Public holidays : Closed
Normal operating hours on 8th August 2015
Closed on 7th August 2015, 9th August 2015 and 10th August 2015
Operations will resume on 11th August 2015

2 Tampines Central 6
#01-01 NTUC Income Tampines Point
Singapore 529483

Show on map

Monday - Friday : 10.00am - 6.30pm
Saturday : 10.00am - 4.00pm
Sunday & public holidays : Closed
Closed from 7th August 2015 to 10th August 2015
Operations will resume on 11th August 2015

900 Woodlands Drive #05-06
Woodlands Civic Centre,
Singapore 730900

Show on map

Monday - Friday : 10.00am - 6.30pm
Saturday : 10.00am - 4.00pm
Sunday & public holidays : Closed
Closed from 7th August 2015 to 10th August 2015
Operations will resume on 11th August 2015

3 Simei Street 6, #04-01/02/K7,
Eastpoint Mall
Singapore 528833

Show on map

Monday - Friday : 11.00am - 9.00pm
(No payment transactions after 7.30pm)
Saturday & Sunday : 10.00am - 9.00pm
(No payment transactions after 4.30pm)
Public holidays : Closed
Normal operating hours on 8th August 2015
Closed on 7th August 2015, 9th August 2015 and 10th August 2015
Operations will resume on 11th August 2015

View services available at Eastpoint Client Advisory Centre

#01-05 Income at Raffles
16 Collyer Quay
Singapore 049318

Show on map

Monday - Friday : 10.00am - 7.00pm
Saturday, Sunday & public holidays : Closed
Closed from 7th August 2015 to 10th August 2015
Operations will resume on 11th August 2015

View services available at Raffles Client Advisory Centre

Billing and payment FAQs

Insurance matters FAQs

Customer service FAQs

Online Services FAQs

Get financial advice

Our qualified Financial Advisers offer valuable financial planning guidance. Get in touch with an adviser online or walk into any of our Client Advisory Centres to help you reach your future goals.

By email

 

Send an enquiry online
We aim to reply within 3 working days.

By post

 

75 Bras Basah Road
NTUC Income Centre
Singapore 189557