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Visit an Income branch

Call us/Chat with us

Operating hours for hotlines and WebChat^
Monday - Friday: 8.30am - 6.30pm
Saturday, Sunday & public holidays: Closed

^except for Product Purchase hotline for Motor, Travel, Home, Lifestyle, Personal Accident and Specialized Care Insurance


Chat with us online

Call our hotlines

For product purchase enquiries
Motor Insurance
  • For motor insurance purchase, quotation and sales enquiries.
    Operating hours:  9am - 5.50pm on Monday - Friday, closed on Saturday, Sunday & public holidays.

  • 6789 9595
Travel Insurance
  • For travel insurance activation, purchase, and sales enquiries.
    Operating hours:  9am - 5.50pm on Monday - Friday, closed on Saturday, Sunday & public holidays.

  • 6788 1222
Home / Lifestyle / Personal Accident Insurance
  • For purchase, quotation and sales enquiries regarding Domestic Helper Insurance, Home Insurance, Personal Accident, Personal Mobility Guard, Overseas Study Protection Plan, Golfer's Insurance, SilverCare and PioneerCare.
    Operating hours:  9am - 5.50pm on Monday - Friday, closed on Saturday, Sunday & public holidays.

  • 6788 1111
Specialised Care
  • For purchase, quotation and sales enquiries regarding Autism & Down Syndrome Insurance.
    Operating hours:  9am - 5.50pm on Monday - Friday, closed on Saturday, Sunday & public holidays.

  • 6786 1788
Group/Health Insurance
  • For purchase, quotation and sales enquiries regarding all group and health insurance products.

  • 6332 1133
Life Insurance
  • For purchase, quotation and sales enquiries regarding all life insurance and savings and investment products.

  • 6788 1122
For claims
Motor/Travel/Home / Lifestyle / Personal Accident Claims
  • For claims enquiries on Motor Insurance, Travel Insurance, Foreign Maid Insurance, Home Insurance, Personal Accident, Personal Accident Infectious Diseases, Overseas Student Plan, and Golfer's Insurance.

  • 6788 6616
Health/Group Insurance claims
  • For claims enquiries on health and group insurance.
    Examples of products: Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, Dependants' Protection Scheme, LUV, Plus! Protect, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Corporatised Entities Group Insurance Scheme, and Co-Pay Assist Plan.

  • 6332 1133
Status of existing IncomeShield claims
  • For enquiries on the status of existing IncomeShield and Enhanced IncomeShield claims.

  • 6789 6886
Life Insurance Claims
  • For death and total & permanent disability claims enquiries on all life insurance.
    Examples of products: Whole life plans, Annuity, Term Life, Savings and Investment-Linked plans.

  • 6788 1122
For information on your existing policies
General Enquiries
Motor/Travel Insurance/Home / Lifestyle / Personal Accident Insurance
  • For enquiries on coverage, renewals, extentions, payments and policy status.

  • 6788 6616
Health/Group Insurance
  • For enquiries on coverage, payments and policy status.
    Examples of products: Dependants’ Protection Scheme, IncomeShield, Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, LUV, AA Life Protector Plus, AA Life Protector, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Plus! Term Life Insurance, Corporatised Entities Group Insurance Scheme, Co-Pay Assist Plan, and IDAPE Scheme.

  • 6332 1133
Life Insurance
  • For enquiries on coverage, policy alterations, loans, surrenders, payments and policy status.

    Examples of products: Whole life plans, Annuity, Term Life, Savings and Investment-Linked plans. 

  • 6788 1122
Talk to us online
For free on-site accident assistance (Orange Force)
Orange Force
  • Call Orange Force for free on-site motor accident assistance.

  • 6789 5000
For information relating to OrangeAid
OrangeAid
  • For enquiries on OrangeAid and related donations.

  • 6788 1777
For scam, security issues or suspicious activity reporting
Reporting a scam
  • To report any scams, security issues or suspicious activity, you may submit an entry via our online form and we will return to you within 24 hours.


    For more information about scam preventions, please click here.

Visit an Income branch

View all services available at Income Branches and Income Lite Branches.

Please note that visits are strictly by appointments only. 9am to 10am is Priority Hour for the elderly and expectant mothers.

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