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Learn how to protect yourself against scams.
#SafetyMadeYours

Income has been alerted to a phone call scam from callers posing as Income Representative or Agent marketing Careshield. Please do not reveal any of your personal details or policy information to them. To verify the authenticity of a financial advisor, you may perform a search with his/her MAS representative number or full name under the MAS Registry at https://eservices.mas.gov.sg/rr

 

If you are or believe you have been the victim of a scam involving your Income policy, please contact 6788 1777 immediately.

Common Scams

Educate yourself on these four common scams so you can spot them in action and take steps to protect yourself.

  •  

    What are Phishing Scams?

    Victims are tricked into providing personal information (e.g. NRIC, bank information, etc.) under the pretence of receiving lucky draw prizes.

    Victims may also be tricked into entering personal details into fake websites which look identical to the actual websites.

     

    How to identify phishing scams?

    1. Phone calls telling you that you have won a prize (legitimate organisations often notify in writing)
    2. Emails with misspellings or improper use of words
    3. Spelling or grammatical mistakes in the email message
    4. Official-looking emails that do not address you by your name (spam emails are typically sent out en masse)

     

    Where to look out for them?

    1. Phone calls
    2. Emails
    3. SMS
    4. Instant Messengers
    5. Social Media

     

    Suspect you've been a victim of a phishing scam mentioning Income?

     

  •  

    What are Impersonation Scams?

    Scammers impersonate government officials or staff from banks or telcos, threatening victims to give personal information.

     

    How to identify impersonation scams?

    1. Government agencies or telcos asking for personal information (OTPs, bank account details, etc.)
    2. Scare tactics that illicit panic or urgency
    3. Threats to contact the higher authorities (such as police) if you do not co-operate
    4. Numbers starting with a “+” prefix, even if it’s +65
    5. Unexpected messages or phone calls with no prior contact with the person or organisation

     

    Where to look out for them?

    1. Phone calls
    2. SMS

     

    Suspect you've been a victim of an impersonation scam mentioning Income?

     

  •  

    What are Investment Scams?

    Victims are tricked into transferring money for administrative fees, security fees or taxes before they can receive investment profits.

     

    How to identify investment scams?

    1. Unbelievably high investment returns
    2. Unfamiliar financial entities that are based overseas
    3. Platforms offering binary trading options could be fraudulent

     

    Where to look out for them?

    1. Social Media
    2. Instant Messengers
    3. Dating Platforms
    4. Phone Calls
    5. SMS
    6. Websites

     

    Suspect you've been a victim of an investment scam mentioning Income?

     

  •  

    What are loan scams?

    Victims transfer money as a deposit to scammers who pretend to offer attractive loans and loan services.

     

    How to identify loan scams?

    1. Ads on social media, messaging apps or cold calls
    2. Fake business websites
    3. Instant, fuss-free loan approvals
    4. Request for fees before loan applications are processed

     

    Where to look out for them?

    1. Websites
    2. SMS
    3. Instant Messengers
    4. Social media
    5. E-commerce sites

     

    Suspect you've been a victim of a loan scam mentioning Income?

     

What can I do to keep myself safe?

Practice these good habits to prevent yourself from becoming a victim of scams.

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  • Keep your user ID and password confidential
  • Use a strong password
  • Remember to log out of your account after completing transactions
  • Do not leave your computer unattended
  • Ensure authenticity and security of websites
  • Do not open any email, link or attachment from unknown sources
  • Never disclose your personal, financial or credit card information to unknown or suspicious websites
  • Do not make financial transactions on devices you do not trust
  • Do not act on urgent or threatening language (scammers seek to instil panic to trick victims)
  • Always check with official source if you receive suspicious material/requests
  • Regularly backup important data
  • To verify the authenticity of a financial advisor, you may perform a search with his/her MAS representative number or full name under the MAS Registry at https://eservices.mas.gov.sg/rr
  • Clear your browser’s cache and history after every session
  • Avoid accessing unknown or unsecured websites
  • Keep your My Income mobile number and email address updated to receive transaction or account activity alerts
  • Avoid downloading applications from unofficial third-party stores
  • Ensure legitimacy of shared links. Income only uses these domains: income.com.sg, einco.me and ntucinco.me.
  • Never share your My Income login details or One-Time Password (OTP) with unknown or suspicious entities
  • Install anti-virus, anti-spyware and firewall software
  • Ensure personal computers are always updated with the latest security patches
  • For iOS users, download Scamshield (An initiative by Singapore Police Force & National Crime Prevention Council) to block unsolicited messages and calls
  • Do not download software from unverified or unknown sources.

Get help

We shall in no event be liable to you (our customers or any other party) for any damage, loss or expense including without limitation, direct, indirect, special, consequential or punitive damages, or economic loss, loss of profits, loss of opportunity, loss of business or goodwill as a result of, arising from or in connection with the following:

  • This material is provided for general information only, it is not intended to constitute any legal, financial or other professional advice by Income. The information  are  based on sources that we believed to be reliable and does not take into account any specific circumstances or needs of any person and we do not warrant the accuracy, reliability and completeness of such information

  • Any system, server or connection failure, modification, suspension, discontinuance, error, omission, interruption, delay in transmission or computer virus

  • Your negligence or fault

Information is correct as at 20 October 2022.

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