Claims summary

Here are some numbers on the claims we paid out on our individual life policies.

Claims return rate

We are committed to settle medisave-approved Integrated insurance claims promptly.

 

The following claims return rate table shows how long it takes each insurer to process Integrated Shield Plan (IP) claims with positive payouts. Please note that the rates below do not apply to rider claims.
 
  Median Claims Return Rate (days) 1 75th Percentile Claims Processing Duration (days) 2
AIA 0 (Same day) 1
AVIVA 0 (Same day) 1
AXA * - -
Great Eastern 1 1
NTUC Income 0 (Same day) 1
Prudential 0 (Same day) 0
(1 July to 30 September 2017)

1 Median Processing Duration means that 50 out of 100 claims are processed by the insurer within the indicated number of days in the table.
2 75th Percentile Processing Duration means 75 out of 100 claims are processed by the insurer within the indicated number of days in the table.
* As AXA was approved to provide Integrated Shield Plans from 1 May 2016 onwards, the number of claims processed by AXA is currently insufficient for analysis.

Note: The number of days insurers take to process claims includes the time it takes to obtain medical records from claimants or medical institutions.

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