Sustainability

Because we are made for Purpose

Income's purpose is to empower better financial well-being.

To achieve this, we embed environmental, social and governance (ESG) considerations in the way we act and operate through our products, services and people.

By identifying risks and tapping into opportunities, we want to achieve operational resilience to address climate change and its impact on the society, as well as influence others to contribute positively to a more inclusive, resilient and sustainable future together.

Our Sustainability Strategy

Our sustainability strategy is formulated around three strategic pillars. Each pillar comprises material actions that guide our business priorities and together, they outline how we create sustainable value where we operate. Through implementing our sustainability strategy, we also contribute to select United Nations Sustainable Development Goals (SDGs)

We pledge to achieve net-zero greenhouse gas (GHG) emissions by 2050 so that our business in insurance and the way we operate are tied to sustainable outcomes.

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We consider the impact of our business by maintaining effective governance, improving insurance access for different segments of society, and helping our employees grow professionally and personally at work.

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We seek to empower underserved communities, promote environmental causes and drive positive impact in the areas of education for children and youth-in-need, seniors and the environment.

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Our Approach

We create long-term value for all stakeholders and deliver on or sustainability strategy by embedding sustainability in the way we act and operate through our products, services, and people.

Stakeholder engagement

Through regular stakeholder engagement, we identify actions and priorities that are material in responding to sustainability and create value for our stakeholders.
Materiality
We take a long-term approach to our materiality assessment, considering existing and upcoming regulations, industry trends, and focus areas. The outcome is translated into material actions, which informs our sustainability strategy.
Sustainability governance
Sustainability is embedded in our organisation at the highest governance level. The oversight of our sustainability commitments and actions are integrated into the responsibilities of existing Board-level committees, our Executive Committee, and the newly formed Sustainability Workgroup.

ESG considerations are folded into the business and they manifest in three sustainability pillars that guide our material focus in creating sustainable value where we operate in support of selected Sustainability Development Goals (SDGs).