Make a Claim

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Announcement

As a safety reminder, Income Insurance would like to remind its policyholders and the public to refrain from transferring money directly to unknown individuals or accounts. Income Insurance will never call or request payment on behalf of MAS. All payment requests from Income Insurance are initiated through official, secure payment portals such as its official customer portal.

Please visit https://www.income.com.sg/security-advisory to find out more.

Your claim journey, explained

Making a claim shouldn’t be stressful. Here’s how you can submit your claim quickly and easily.

1

Select claim type

Identify the type of claim you need to file (i.e. health, travel, motor).

2

Gather necessary documents

Collect all required documents depending on the claim type. These include: medical reports, receipts, and other relevant paperwork.

3

Submit your claims

Submit your claims and documents following the steps described for the respective claims types below.

4

Review and processing

Once we receive your claim, we’ll review the documents and may reach out if additional information is needed. 

5

Track your claim status

After claim submission, check on the status of these claims via My Income app or customer portal. You’ll be notified once there’s an update.

Explore claim details

Life & Health Insurance

  • Death Claim

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  • Dread Disease/Terminal Illness Claim

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  • Disability Claim – Total and Permanent Disability (TPD)/ Permanent and Partial Disability (PPD)

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  • Retrenchment Claim

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  • IncomeShield – Integrated Plan

    Learn More
  • IncomeShield Non-integrated Plan

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  • Hospitalisation Claim

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  • Outpatient Claim (Managed Healthcare System)

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  • Accident Claim (Accident Benefit Rider)

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  • Personal Accident Claim

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  • Child Illness Claim (Child Illness Rider)

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  • Lifestyle Insurance

  • Travel Claims

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  • Motor Insurance

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  • Home Insurance Claims

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  • Domestic Helper Insurance Claims

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  • Golfers Insurance Claims

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  • Group Insurance

  • Junior Protection Student Protection Student Plan

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  • Group Personal Accident for Students Claim

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  • Group Insurance Claims

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  • Commercial Insurance

  • Property/ Liability Claim

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  • Work Injury Compensation Claim

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