Group Insurance - Employee Benefits

To submit the claim, you must be the insured’s closest next-of-kin.

• Certified true copy of death certificate
  (The original death certificate must be certified by your lawyer or any notary public.)
• Letter from Immigration and Checkpoint Authority (ICA)
  (This letter is issued by ICA for Singaporeans or Permanent Residents who died overseas. It confirms receipt of the Singapore IC, passport and overseas death certificate.)
• Repatriation report (if body was repatriated to Singapore for cremation/burial)
• NRIC or relevant identification documents (e.g. passports, birth certificates)
• Proof of claimant's relationship with deceased individual

• Last will of the deceased, if any
• Newspaper clipping and police report (for deaths due to accidental or violent causes)

All documents submitted must be in English.  Any documents in foreign languages must be officially translated to English by a certified translator/interpreter.

• Disability claim form (NTUC GIFT, EWISE or for other plans)
• Attending Medical Practitioner's Statement, to be completed by the claimant and the attending physician
• Medical reports, investigations reports, laboratory reports and hospital discharge summary
• Medically boarded out letter, if any
• Newspaper clipping and police/accident report, if applicable
• NRIC or relevant identification documents (e.g. passports, birth certificates)

• Medical reports, investigations reports, laboratory reports and hospital discharge summary
• Attending Medical Practitioner's Statement (AMPS), to be completed by the claimant and the attending physician. Specific AMPS forms should be used where applicable.
• Relevant claim form
• NRIC or relevant identification documents (e.g. passports, birth certificates)

Depending on your plan, your hospitalisation or surgery bills can be paid with the following methods:

• Cash or credit card
• CPF Medisave account
  - Upon admission, please sign the forms for the CPF Medisave Deduction, if any.
• CPF MediShield or Medisave-Approved Integrated Shield Plan
  - If you are covered under such a plan, please inform the hospital and ensure that the forms for filing under your plan are signed.

For claims under Group Hospital & Surgical Policy / Employee FlexCare Policy, Employee Benefits Policy / WorkMedic Policy / i-MediCare (Inpatient)

• Original final hospital/medical bills and receipts
• Hospital discharge summary
• Medical reports, if any
• Copy of reimbursement letter/discharge voucher from previous reimbursement, if any.
• For WorkMedic Policy only: Copy of employee’s Work Permit or S-Pass

For plans that cover Group Hospitalisation Benefit

• Copy of final hospital/medical bills
• Hospital discharge summary

For i-MediCare policyholders:

• You will need to produce your i-MediCare membership card and your identity card when visiting our panel doctors and panel private specialists.
• You will need to bring along your referral letter from the panel doctor during your first visit to our panel private specialists or specialists at government/restructured hospitals.
• i-MediCare membership cards are not accepted at government/restructured hospitals
• To view the list of panel doctors and panel private specialists under your plan, please log in to your service provider’s e-claim portal or mobile app.

• Original final tax invoice(s)/receipts(s)[1] 
• Medical reports, if available
• Medical reports, if any
• Copy of referral letter if you are claiming for a specialist visit
• Copy of the attending physician’s prescription if you are claiming for purchase of drugs

• Original final tax invoices, bills and receipts
• Copy of settlement letter/ discharge voucher from a third party or other insurer which you have claimed from, if any.

Disability or fracture benefit

• Accident claim form
• Attending Medical Practitioner's Statement, to be completed by the claimant and the attending physician
• Medical reports, investigations reports, laboratory reports and hospital discharge summary
• Medically boarded out letter, if any (TPD only)
• Newspaper clipping and police/accident report, if applicable
  
  

For medical expenses claims

• Medical claim form
• Original final medical bills and receipts[1]
• Hospital discharge summary (if there is hospitalisation/surgery)
• Medical reports, if available
• Police report, if any
• Copy of reimbursement letter/discharge voucher from previous reimbursement, if any
  
  

Please note that the list of documents above is not exhaustive. Other documents may be requested if necessary.