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What you need to know
For smoother claims processing, please submit your claim within 30 days from the date of the accident.
It usually takes 14 working days to process your claim once all documents are received. For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.
Additional benefits when you seek treatment from a specialist within our Panel. Our list of appointed panels and preferred partners will be updated periodically. Please find our latest list of panel specialist or preferred partner here.
Prepare the required documents and complete the claim form
- Hospital discharge summary
- Medical certificates
- Final hospital bills and receipts[1,2]
- Medical reports
- Accident reports
- Police report, if any
- Passport/Travel documents showing departure dates from Singapore and entrance dates to other country outside of Singapore for the last 24 months (to be provided if illness/injury is diagnosed or treated overseas)
Send us your documents and claim form
Online submission
You can submit a temporary continuous disability claim under your accident benefit rider online via My Income customer portal. Don't have an account yet? Register today!
Email submission
If you are unable to submit your claim online, please email us as follows:
- Claims on Affinity schemes policy : [email protected]
- Claims on Individual life policy: [email protected]
Important notes
- Please ensure that all requirements for claim submission stated in our website are completed before submission to avoid unnecessary delay.
- For all overseas claims, you are required to submit/follow up with the original notarised documents.
Important notes
- Unless you have submitted the original document to us, you are required to keep the original medical bills/receipts for six months as we may request for them for verification prior to/post settlement of your claim.
- How to tell if your hospital/medical bills are original and final:
- The bill is a final bill (not an estimated or interim bill).
- The bill is an original copy (not a duplicate or a photocopy/scanned copy).
- There is no outstanding amount due to the medical institution.
- The amount covered by MediSave is approved, if applicable.
- The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable.
Information is correct as at 12 Jan 2026
Your queries answered.
If your rider covers temporary disability, you can claim if you are able to produce documentary evidence to show that you are unable to perform every duty of your occupation for at least seven days in a row.
Yes. There are some common exclusions found in similar types of accident benefit coverages. For example, such plans do not cover for loss resulting from self-injury, suicide, intoxication, pregnancy related complications, war, or riots. Please refer to your policy document for the full list of exclusions.
Let us help you
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