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What you need to know.
Remember to present your MHS membership card and your identity card when visiting our panel doctor, panel private specialists or specialists at government/restructured hospitals.
You will need to bring your referral letter from the panel doctor during your first visit to our panel private specialists or specialists at government/restructured hospitals.
To view the list of panel doctor and panel private specialists under your plan, log in here.
It usually takes 14 working days to process your claim once all documents are received. For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.
Prepare the required documents and complete the claim form
- Final medical bills and receipts[1,2]
- Medical reports, if available
- Copy of referral letter if you are claiming for a specialist visit
- Copy of the attending physician’s prescription if you are claiming for purchase of drugs
- CPF MediSave Statement showing Hospital Registration Number (HRN), for those bill(s) fully/partially paid using MediSave
Send us your documents and claim form
Email submission
If you are unable to submit with the MHS (Outpatient Care) eSign claim form, please email to us at [email protected].
Important notes
Please ensure that all requirements for claim submission stated in our website are completed before submission to avoid unnecessary delay.
Important notes
- Unless you have submitted the original document to us, you are required to keep the original medical bills/receipts for six months as we may request for them for verification prior to/post settlement of your claim.
- How to tell if your hospital/medical bills are original and final:
- The bill is a final bill, not an estimated or interim bill.
- The bill is an original copy, not a duplicate or a photocopy/scanned copy.
- There is no outstanding amount due to the medical institution.
- The amount covered by MediSave is approved, if applicable.
- The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable.
Information is correct as at 12 Jan 2026
Your queries answered.
No, you will not be able to make such a claim.
No, you will not be able to make such a claim.
No, you will not be able to make such a claim. Vitamins and supplements are considered as supplementary medications regardless whether they are prescribed by the doctor.
Yes, you will still need to complete and sign a new claim form for your follow-up visit.
In the event that your bill has been fully settled under another medical policy, you will not be able to claim under your MHS policy. However, if your bill is only partially settled, you can claim for the remaining amount or up to the policy limit as specified under your policy, whichever is lower.
We will pay according to the priority listed below.
- Payment to the hospital if there is any outstanding amount billed to us
- Payment via direct crediting to your bank account if you have settled the eligible medical bills by cash
- Payment to Medisave account indicated in the bill
- Payment to your Medisave-approved Private Integrated Plan [1] (if applicable)
[1] Refers to IncomeShield or AIA’s HealthShield or Singlife Shield or Great Eastern’s SupremeHealth or Prudential’s PruShield
Let us help you
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