.webp?language=en){kind=small}
What you need to know.
Your claims should be submitted within 365 days from the date of insured incident.
You should always check with your company/organisation to verify the type of benefits covered under your plan.
All relevant documents and information must be submitted together with your claims.
It usually takes 14-30 working days to process your claims after all required documents are received.
Submit your claim online
Online applications will only be applicable if you are making claims for medical expenses.
Important notes
[1]How to tell if your hospital/medical tax invoice(s) / receipt(s) are original and final:
(a) The bill is a final bill, not an estimated or interim bill.
(b) The bill is an original copy, not a duplicate or a photocopy/scanned copy.
(c) The amount covered by Medisave is approved, if applicable.
(d) The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable.
Please note that submission of medical expenses claim via online e-claim portal does not require the submission of original hospital / medical tax invoice(s) / receipt(s). You must keep the original hospital / medical tax invoice(s) / receipt(s) for at least 6 months from claim submission date and must be readily available upon request.
Information is correct as at 08 Jan 2026
Your queries answered.
In the event that the bill has been fully settled under another medical plan, you will not be able to claim under your Junior Protection Plan. However, if the bill is only partially settled, you can claim for the remaining amount or up to the policy limit as specified under your policy, whichever is lower.
No, they are not claimable. Junior Protection Plan reimburse medical expenses due to accidental injury only.
Let us help you
.svg?language=en){kind=icon}
.webp?language=en){kind=small}
.webp?language=en){kind=small}
