Provide feedback or lodge a complaint
Promise to our customers
We are committed to listening to you and resolving complaints in a fair, transparent, and timely manner.
We treat you with care, fairness, and respect.
We listen and communicate with you actively.
We will set things right if something goes wrong.
We conduct our business with the highest standards of integrity.
We will be fair in all our dealings with you.
Submit your feedback or complaint
If we have fallen short of our promise to you in any way, share your feedback or complaint using the form below. Leave your details so we can contact you as soon as possible.
Handling of feedback and complaints
We welcome your feedback as it gives us an opportunity to improve our products and services. It helps us take good care of your financial needs and provide you with a better service experience.
However, if we fall short of your expectations, you can submit your feedback or complaint to us using the form above. We will acknowledge receipt of your feedback or complaint within 2 business days. We may contact you for clarification or arrange for an interview with you, where necessary. We aim to resolve your complaint as soon as possible. For complaints that require investigation, we will provide you with our proposed resolution within 20 business days. If we need more time for the investigation, we will give you an indicative timeframe to update you on the outcome. We will also inform you how the remedial action(s) would be carried out should you accept our proposed resolution.
If you have an insurance policy with us, it will be helpful to indicate the policy number when you submit a feedback or complaint to us.
Referral to independent organisation
If you are not satisfied with the resolution of your complaint, you may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC). FIDReC is an independent and impartial institution that resolves consumer financial disputes through mediation and adjudication.
Financial Industry Disputes Resolution Centre Ltd (FIDReC)
Website: www.fidrec.com.sg
