Online Self-Services

My Income customer portal and My Income app are digital platforms that enable our policyholders to view and manage their policies directly, anytime and anywhere. 

My Income customer portal may be accessed via your desktop or mobile web browser at https://me.income.com.sg, while My Income app is available for download via Google Play or the App Store.

Both platforms require you to log in, via Singpass or using your My Income username and password, to access your policy information. 

Click on the links below to find out more about each platform:

- My Income customer portal

- My Income app

You can do so via My Income customer portal. 

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Under "Quick actions" select "My profile"

3.      For your convenience, retrieve your personal details from MyInfo with SingPass. This will not require supporting documents. 

If you would like to manually update details: 

3.      Click on the pencil icon to update and provide supporting documents as follows. 

Required supporting documents:

- Please provide a clear copy front and back copy of NRIC/FIN card or passport for verification

- For change of Name, please provide a copy of deed poll

- For update of address, if the new address is not reflected in your NRIC, please submit a proof of address (E.g. Bank statements, Telephone/Utility bills, Rental agreement, or Government agency letter (not more than 6 months old)

You can do so via My Income customer portal or My Income app. 

Simply follow the steps below:

1.      Log in to My Income customer portal or My Income app

2.      Select the policy you would like to view 

3.      In the policy details page, click “View policy document” to download and retrieve the PDF copy of your policy document.

Online policy documents are available for the following policy types only:

·        Life insurance (policies purchased after 26 Sept 2019)

·        Motor Insurance

·        IncomeShield

To request for Life policy documents for purchases before 26 Sept 2019 (subject to admin fee of $10), complete and submit the Life Policy Alteration Form with payment at any of our Income branches. The document will be mailed to you subsequently.

For general help, you may call our Customer Service at 6788 1777 (Monday-Friday, 9.00am-6.00pm) or submit an enquiry via our online form.

To report a technical issue with My Income app, you may email us at myincomeapp@income.com.sg. Please include a screen recording of the error faced and your app info (Open the app > Continue as guest/log in > Settings/Account > About My Income app > Copy app info) so that we are able to assist in troubleshooting the problem.

We strive to provide you with the most accurate and updated information. However, some transactions, like payments or new purchases, may take some time to be reflected on our customer platforms.

Should you encounter any issues with your policy information, please call our Customer Service at 6788 1777 (Monday-Friday, 9.00am-6.00pm) or submit an enquiry to us via our online form so we can further assist you.

Inactive or terminated policies are displayed in My Income for 6 months after termination or cancellation to facilitate with claim processes.

Yes, you can use My Income app without creating an account by clicking on “Continue as guest” on the login screen. However, you will not be able to access certain features, such as your policies or claims information.

Only one policyholder may log in My Income app at a time, on a single device. To allow another policyholder to log in on your device, you will first have to log out. Do note that biometric login is only available for 1 user per device.

For security reasons, you will automatically be logged out of the My Income app when you close it if you have logged in using Singpass or via biometric login. You can log in again to continue.

For security reasons, you can only be logged in to the My Income app on one device at a time.  

You may log into My Income customer portal or My Income app using your Income customer account credentials (email and password) or via Singpass log in. To register for a new account, click here.

No, only Income policyholders may create My Income accounts. 

If you are already a policyholder, you can log in to My Income customer portal or My Income app using Singpass Mobile, or by clicking here to register a new account.

NOTE: You do not need a My Income account to download and use My Income app, but the features available will be limited. 

If you have registered for a new My Income account with your email address, you will be sent an email to activate your account within 7 days. Follow the steps in the email to complete your registration.

You may call our Customer Service at 6788 1777 (Monday-Friday, 9.00am-6.00pm) or submit your request to us via our online form.

No, each policyholder may create just one My Income account, tied to a unique email address.  

The SMS one-time password (OTP) is sent to the mobile number that is registered with Income. Please ensure that we have your latest mobile number updated in our records. you may update your mobile number via https://www.income.com.sg/coppform 

If you are trying to access My Income from another country, please note that the success of sending and receiving SMS text messages may depend on the settings provided by both your local mobile service provider and the chosen network at your overseas location. For easy access to My Income whilst travelling, we recommend logging in via SingPass Mobile, as OTP will not be required.

My Income customer portal and My Income app currently only serve non-corporate customers. 

For corporate individual customers, please approach your company’s HR or your company’s appointed advisor for assistance.

You can do so via My Income customer portal, if your policy has the loanable amount to apply for a policy loan.

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Click 'Policy' on the navigation bar and then 'Life Insurance' 

3.      Select the policy you would like to request the policy loan for

4.      Select “Request for policy loan” (this function will only be available if your policy has a loanable amount)

5.      Follow the steps on screen to submit your request

6.      OTP will be sent to your mobile number to validate your request

A SMS and an email acknowledgement will be sent to your registered email address and mobile number upon successful submission of your request.

You can do so via My Income customer portal, only for Life Insurance policies, excluding Investment-Linked policies (ILPs).

Simply follow the steps below:

1. Log in to My Income customer portal

2. Click "Payment" in the navigation bar, and then "Change payment frequency"

3. Select the policy you would like to change the payment frequency for

4. Follow the steps on screen to submit your request

5. OTP will be sent to your mobile number to validate your request

An email acknowledgement will be sent to your registered email address upon successful submission of your request.

You can do so via My Income customer portal, for your Life and Health Insurance policies. These are the currently accepted payment methods:

·        Life insurance: GIRO application

·        Health Insurance IncomeShield: MediSave, GIRO and Credit Card

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Click "Payment" in the navigation bar, and then "Manage GIRO arrangement" (for Life policies) or "Change payment method" (for IncomeShield)

3.      Select the policy you would like to change the payment method for

4.      Follow the steps on screen to submit your request

5.      OTP will be sent to your mobile number to validate your request

An email acknowledgement will be sent to your registered email address upon successful submission of your request.

You can do so via My Income customer portal. This function will be made available to you only 2 months before the policy matures.

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Select the policy that is due to mature

3.      In the policy details page, click “Pay maturity proceeds to bank A/C”. 

4.      Follow the steps on screen to submit your request

5.      OTP will be sent to your mobile number to validate your request

An SMS and email acknowledgement will be sent to your registered email address and mobile number upon successful submission of your request.

You can do so via My Income customer portal. You will need to submit your request 21 days before the cash benefit is due. Otherwise, the change may only be effected from the next cash benefit due.

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Click 'Policy' on the navigation bar and then 'Life Insurance' 

3.      Select the policy you would like to change the payout mode for your cash benefit

4.      Select “Change cash benefit mode” (this function will only be available if this is applicable to your policy)

5.      Follow the steps on screen to submit your request

6.      OTP will be sent to your mobile number to validate your request

A SMS and an email acknowledgement will be sent to your registered email address and mobile number upon successful submission of your request.

You can do so via My Income customer portal.

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Click 'Policy' on the navigation bar and then 'Change IncomeShield Plan'

2.      Select the policy you would like to change plan/rider

3.      Compare the options on the screen and select either 'Upgrade' or 'Downgrade'

4.      Follow the steps on screen to submit your request

5.      OTP will be sent to your mobile number to validate your request

An email acknowledgement will be sent to your registered email address upon successful submission of your request.

You can do so via My Income customer portal. 

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Click 'Policy' on the navigation bar and then 'Life Insurance'

2.      Select the policy you would like to withdraw the deposited cash benefits from

3.      Select “Withdraw Deposited Cash Benefits” (this function will only be available if this is applicable to your policy)

4.      Follow the steps on screen to submit your request

5.      OTP will be sent to your mobile number to validate your request

A SMS and an email acknowledgement will be sent to your registered email address and mobile number upon successful submission of your request.

You can do so via My Income customer portal.

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Click 'Policy' on the navigation bar and then 'Manage Investment'

3.      Complete the CKA (Customer Knowledge Assessment) and set up your Risk Profile if not yet done so. 

2.      Select 'Top Up' and choose your desired policy to do the top up for. 

4.      Follow the steps on screen to submit your request

5.      OTP will be sent to your mobile number to validate your request

A SMS and an email acknowledgement will be sent to your registered email address and mobile number upon successful submission of your request.

You can do so via My Income customer portal. 

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Click 'Policy' on the navigation bar and then 'Manage Investment'

3.      Complete the CKA (Customer Knowledge Assessment) and set up your Risk Profile if not yet done so. 

2.      Select 'Fund Switch' and choose your desired policy to do the fund switch for. 

4.      Follow the steps on screen to submit your request

5.      OTP will be sent to your mobile number to validate your request

A SMS and an email acknowledgement will be sent to your registered email address and mobile number upon successful submission of your request.

You can do so via My Income customer portal.  

Simply follow the steps below: 

1.      Log in to My Income customer portal 

2.      Click 'Policy' on the navigation bar and then 'General insurance' 

3.      Click on 'View Details' for the policy you would like to make changes to 

4.      Under the 'What do you want to do today?' section, select 'Amend Policy' 

5.      Click on 'Proceed to amend motor policy' when directed to Income Motor policy amendment function 

6.      Follow the steps on screen to submit your request 

An email acknowledgement will be sent to the email address indicated upon successful submission of your request. 

Note: You may only make changes to active Private Car or Motorcycle Insurance policies.  

You can do so via My Income customer portal.  

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Click 'Policy' on the navigation bar and then 'General insurance' 

3.      Click on 'Renew Policy' for the policy you would like to make changes to 

4.      Under the 'What do you want to do today?' section, select 'Modify Policy' 

5.      Follow the steps on screen to submit your request 

6.      Confirm the changes on the page before clicking on 'Make Payment' under the 'What do you want to do today?' section to renew your policy 

You can do so via My Income customer portal.  

Simply follow the steps below: 

1.      Log in to My Income customer portal 

2.      Click 'Policy' on the navigation bar and then 'General insurance' 

3.      Click on 'View Details' for the policy you would like to make changes to 

4.      Under the 'What do you want to do today?' section, select 'Amend Policy' 

5.      Click on 'Proceed to amend travel policy' when directed to Income Travel policy amendment function 

6.      Follow the steps on screen to submit your request 

An email acknowledgement will be sent to the email address indicated upon successful submission of your request. 

Note: You may only make changes to active travel policies. For FlexiTravel Hourly Insurance, you may make changes under “Edit trip details” via My Income app. 

You can do so via My Income customer portal.  

Simply follow the steps below: 

1.      Log in to My Income customer portal 

2.      Click 'Policy' on the navigation bar and then 'General insurance' 

3.      Click on 'View Details' for the policy you would like to make changes to 

4.      Under the 'What do you want to do today?' section, select 'Amend Policy' (this function will only be available if this is applicable to your policy) 

5.      Follow the steps on screen to submit your request 

6.      OTP will be sent to your mobile number to validate your request 

An email acknowledgement will be sent to the email address indicated upon successful submission of your request. 

Note: If your policy does not have the ‘Amend Policy’ function, you may submit your request via email to csquery@income.com.sg or call us at 6788 1777. 

My Income app allows you to save your or your loved ones' details as individual profiles. You will be able to use these Saved Profiles for quicker selection during your next travel insurance purchase.

To add a new Saved Profile, follow the steps below:

1. Log in to My Income app

2. Tap on "Account" in the bottom navigation bar

3. Go to "Saved Profiles"

4. Select "Add new profile" and fill in the required details

5. Tap on "Save"

You may check on your Saved Profiles by following the steps below:

1. Log in to My Income app

2. Tap on "Account" in the bottom navigation bar

3. Go to "Saved Profiles"

If your previously Saved Profiles are not showing, please email us at myincomeapp@income.com.sg with the following:

- Details of error faced

- Screenshots and/or screen recordings of error faced

- App version and Device ID (Tap on "Account" and go to "About My Income app")

For Standard or Enhanced Pre-X Travel insurance plans (to All Destinations), the premium will be deducted when the purchase is confirmed.

For FlexiTravel hourly purchases (to Bintan, Batam & Malaysia), the premium will be deducted only after the trip has ended.

NOTE: Due to processing time, payment deduction may take a few days to be completed.

For Standard or Enhanced Pre-X Travel insurance plans (to All Destinations), you can make changes to your policy here.

For FlexiTravel hourly policies (to Bintan, Batam & Malaysia), you can make changes to your trip date/time before the trip begins. 

Simply follow the steps below:

1. Log in to My Income app

2. Tap on "Buy Travel Insurance"

3. Under the "My trips" section, tap on "View/edit trip" on the selected policy

4. On the Trip details page, tap on "Edit trip details"

5. After making the required changes, click on "Confirm"

NOTE: Purchased policies can only be viewed using the policyholder's My Income account.

FlexiTravel hourly policies (to Bintan, Batam & Malaysia) are currently only available on My Income app.

You may access your plans with the following steps below:

1. Log in to My Income app

2. Tap on "Buy Travel Insurance"

3. Under the "My trips" section, tap on "View all" to view your travel policies

NOTE: Purchased policies can only be viewed using the policyholder's My Income account.

Please give up to 48 hours for your recently purchased policies to appear on My Income app.

You may check on your policy in the app with the steps below:

1. Log into My Income app

2. Under "My policies", tap on the product category to view your policies

NOTE: Purchased policies can only be viewed using the policyholder's My Income account.

If your policy is still not showing 48-hours after purchase, please email us at myincomeapp@income.com.sg with the following:

- Details of error faced

- Screenshots and/or screen recordings of error faced

- App version and Device ID (Tap on "Account" and go to "About My Income app")

You can do so via My Income customer portal.

Simply follow the steps below:

1.      Log in to My Income Customer Portal

2.      Click ‘Submit Claim’

3.      Select Health > IncomeShield Pre & Post Hospitalisation Claim > Click ‘Next’

4.      Select your policy

5.      Follow the steps on screen to submit your claims

An email acknowledgement will be sent to your registered email address upon successful claim registration.

You can do so via My Income customer portal.

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Select ‘Submit claims’ under ‘Quick Actions’

3.      Select General > Travel and then click ‘Next’

4.      Select the policy you would like to claim under

5.      Follow the steps on screen to submit your claim

An email acknowledgement will be sent to your registered email address upon successful claim registration.

You can do so via My Income customer portal.

Simply follow the steps below:

1.      Log in to My Income customer portal

2.      Select ‘Submit claims’ under ‘Quick Actions’

3.      Select General > Personal Accident and then click ‘Next’

4.      Select the policy you would like to claim under

5.      Follow the steps on screen to submit your claim

An email acknowledgement will be sent to your registered email address upon successful claim registration.

We are currently migrating our LUV, SAFRA and HomeTeamNS policies from one system to another system.  While you can view your policy information via our My Income customer portal via a link after you have logged in to the portal, you will not be able to view your policy information via My Income app.

We seek your understanding that this is a transition period and that you will be able to view your policy information via My Income customer portal and My Income app after we have completed the migration in 2026.