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See what our policyholders say.
I would like to thank your senior customer care executive Chen Junliang. He’s knowledgeable/professional and was very understanding and patient in helping me during the reporting process. He’s definitely a good role model for others. Thank you so much for providing me a good experience with Income.
Tan Wee Hoon
Alan was extremely helpful in clarifying my queries especially when it was my first time encountering a car accident. He was able to provide me with clear advice even after the reporting when I seek for his assistance. Thank you Alan for making this unpleasant accident I faced into a pleasant experience for me.
I would like to thank Mr Chen Jun Liang, for being clear and precise with the directions. It is the first time claiming insurance and that being said, Mr Chen was informative and direct thus he clarified all the doubts and questions that I had. He was helpful and had a positive attitude which help ease the seriousness of the situation. I had a good customer service experience. I am also apologetic that i had to hold him back from ending work. But it was nice to see that he maintain professionalism and continued to give great customer service. Thank very much for your kind assistance.
Visited for accident reporting and was served by Alan Tang, who gave me the most re-assuring and relaxing experience as he is most knowledgeable and aided in making the report a breeze. He is also able to prepare me for what to expect, the timeline and etc. He is also very willing to go beyond his standard responsibilities by helping print out a list of Income approved workshop for the repair and claims. Keep up the good work Alan.