What you need to know.
For i50 Insurance Plan, you may submit your claims here.
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For smoother claims processing, please submit your claim as soon as possible, and within 30 days from the date of the insured event(s).
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We settle most claims within 10 working days after we receive all documents required.
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For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.
1
Tell us what you would like to claim for
2
Prepare the required documents and complete the claim form
Medical expenses
Required documents
- Original medical bills and receipts
- If these have been given to another insurer/employer, please provide:
- Photocopy of the bills
- Reimbursement letter / discharge voucher from the insurer/employer indicating the amount paid by them
Please note that this list is not exhaustive. Other documents may be requested if necessary.
Claim forms
Weekly cash claim
Required documents
- Medical leave certificates
Please note that this list is not exhaustive. Other documents may be requested if necessary.
Claim forms
Permanent disability
Required documents
- Medical report
Please note that this list is not exhaustive. Other documents may be requested if necessary.
Claim forms
Death
Required documents
- Death certificate, autopsy report, coroner's findings
- Proof of relationship between the insured and the claimant, e.g. copy of marriage certificate / birth certificate
- Police report, if applicable
Please note that this list is not exhaustive. Other documents may be requested if necessary.
Claim forms
3
Send us your documents and claim form
Email to plineclaims@income.com.sg the completed claim form with a scanned copy or picture of all required supporting documents.
Ensure that the overall size of your email attachment(s) does not exceed 30MB.
For medical claims, keep the original medical bills/receipts for six months as we may request for them on case-by-case basis prior to settlement of the claim.
Who is entitled to receive the insurance benefit under my policy in the event of a death claim?
We will pay the benefit sum to the estate of the deceased provided that the claim is admissible.
If a Will or a Letter of Administration is available, we will pay out the claim to the nominated person(s) accordingly. Otherwise, we will pay out the claim according to Intestate Succession Act.
I have more than one personal accident policy with a few insurance companies. If I were to meet with an accident, am I entitled to claim medical expenses from all the insurance companies?
Accidental Medical Expenses claim is on reimbursement basis. We will reimburse you up to the amount incurred or the policy limit, whichever comes first. This is provided that you have not already been reimbursed under any other policies or from other insurance companies.
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