CapitaLand Malls' Customer Service Counters FAQs

For the complete list of redemption locations for CapitaLand Mall, visit bit.ly/Redeem_CV. The operating hours are from 11.00am to 9.00pm, daily. However, you are encouraged to redeem at the participating malls from 11am to 6pm. Redemption after 6pm is subjected to the malls’ voucher stock availability.

To redeem your vouchers, present your original redemption letter and NRIC/passport at the redemption counter. You can also authorise a third party to make the redemption. The person who is redeeming needs to present the original letter, duly signed and completed, together with their own NRIC/Passport for verification.

If your letter has expired, you may contact your advisor or call our hotline at 67881122, and we’ll get in touch with you within 5 working days.

You can contact your advisor or call our hotline at 6788 1122, and we’ll get in touch with you within 5 working days. 

Mojito Redemption Centre FAQs

Our redemption centre is located at 68 Orchard Road, #04-60/61, Plaza Singapura Extension, Singapore 238839. The operating hours are from 12pm to 8pm (daily except public holidays). You may contact Mojito redemption centre at info@mojitoventures.com or via Whatsapp messaging at 88238611.

Kindly note that your redemption letter is valid for 2 months from the letter date. If your letter has expired, you may call our hotline at 6788 6616 or write in to mk@income.com.sg and we’ll get in touch with you within 5 working days. 

You can call our hotline at 6788 6616 or write into mk@income.com.sg and we’ll get in touch with you within 5 working days. 

Ogawa Redemption Centre FAQs

Please visit Ogawa’s website for the latest redemption outlets' contact details as operations are subjected to the latest Government’s advisory. 

Kindly note that your redemption letter is valid for 2 months from the letter date. If your letter has expired, you may call our hotline at 6788 6616 or write in to mk@income.com.sg and we’ll get in touch with you within 5 working days.

You can call our hotline at 6788 6616 or write into mk@income.com.sg and we will assist to re-issue and we’ll get in touch with you within 5 working days.

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