Reopening of CapitaLand Malls' Customer Service Counters FAQs
What are the operating hours of CapitaLand Malls’ redemption counters? 
For the complete list of redemption locations for CapitaLand Mall, visit bit.ly/Redeem_CV. The operating hours are from 11.00am to 9.00pm, daily. However, you are encouraged to redeem at the participating malls from 11am to 6pm. Redemption after 6pm is subjected to the malls’ voucher stock availability.
What are the documents needed for the voucher redemption?
To redeem your vouchers, present your original redemption letter and NRIC/passport at the redemption counter. You can also authorise a third party to make the redemption. The person who is redeeming needs to present the original letter, duly signed and completed, together with their own NRIC/Passport for verification.
My original gift redemption letter has expired or will be expiring soon. What should I do?
Redemption letters that have an expiry date of between 1 January 2020 to 31 December 2020 (both dates inclusive), will have their expiry dates extended till 31 December 2020.
If your letter has expired and the expiry date is not within the period stated above, you may contact your advisor or call our hotline at 6788 1122, and we’ll get in touch with you within 5 working days.
I’ve received my gift redemption letter but I’ve lost it/the letter has been damaged. How can I request for another letter?
You can contact your advisor or call our hotline at 6788 1122, and we’ll get in touch with you within 5 working days.
