Gifts and Vouchers Redemption

• Income Insurance will issue a redemption email to customers eligible to enjoy the Promotion one month after each relevant Qualifying Policy is effective, provided that the Qualifying Policy is in-force as of that date.  

• You can call our hotline at 6788 1777 and we will assist to re-issue and we’ll get in touch with you within 5 working days.

• Kindly note that your redemption email is valid for 1 month from the letter date. If your email has expired, you may call our hotline at 6788 1777 and we’ll get in touch with you within 5 working days.

• Please visit LeTrain’s website for the latest redemption outlets' contact details as operations are subjected to the latest Government’s advisory. 

Income Insurance will issue an email to eligible customers with steps to redeem the Promotional Gift 2 business days after the end of customers’ travel end date, provided that the Qualifying Policy is not terminated.

You can contact your advisor or call our hotline at 6788 1777, and we’ll get in touch with you within 5 working days.

Kindly note that your redemption email is valid for 1 month from the email date. If you have missed the redemption period, you may call our hotline at 6788 1777 and we’ll get in touch with you within 5 working days.

Please visit LeTrain’s website for the latest redemption outlets' contact details as operations are subjected to the latest Government’s advisory. 

Kindly note that your redemption letter is valid for 2 months from the letter date. If your letter has expired, you may call our hotline at 6788 1777 and we’ll get in touch with you within 5 working days.

You can contact your advisor or call our hotline at 6788 1777, and we’ll get in touch with you within 5 working days. 

Please visit LeTrain’s website for the latest redemption outlets' contact details as operations are subjected to the latest Government’s advisory. 

Kindly note that your redemption letter is valid for 2 months from the letter date. If your letter has expired, you may call our hotline at 6788 1777 and we’ll get in touch with you within 5 working days

You can contact your advisor or call our hotline at 6788 1777, and we’ll get in touch with you within 5 working days. 

The Garmin vívoactive 5 GPS Smartwatch is available in black only for this redemption campaign. We appreciate your understanding and hope you’ll enjoy the sleek and versatile design of this colour option.

Income Insurance will issue an email to eligible customers with steps to redeem the Promotional Gift 2 business days after the end of customers’ travel end date, provided that the Qualifying Policy is not terminated.

• pastel blue or pastel pink 
• white or turquoise

subject always to prevailing stock availability and based on eligibility. In the event that the customer’s preferred colour is not available due to stock depletion, the customer shall be deemed to have accepted the remaining available colour option, which shall be provided in full satisfaction of the redemption.

You can contact your advisor or call our hotline at 6788 1777, and we’ll get in touch with you within 5 working days.

Kindly note that your redemption email is valid for 1 month from the email date. If you have missed the redemption period, you may call our hotline at 6788 1777 and we’ll get in touch with you within 5 working days.

Please visit LeTrain’s website for the latest redemption outlets' contact details as operations are subjected to the latest Government’s advisory. 

Income Insurance will issue a redemption email to customers eligible to enjoy the Promotion one month after each relevant Qualifying Policy is effective, provided that the Qualifying Policy is in-force as of that date.  

You can use the $150 Procare (now known as CleanMax) cleaning credits for any service provided by Procare Cleaning Service (now known as CleanMax) Pte Ltd.

You can call our hotline at 6788 1777 and we will assist to re-issue and we’ll get in touch with you within 5 working days.

Kindly note that your redemption email is valid for 1 month from the email date. If you have missed the redemption period, you may call our hotline at 6788 1777 and we’ll get in touch with you within 5 working days.

From 27 October 2023, you can redeem your gift at Income Centre. Please refer to the below details for the address and operating hours.

Address

Income Centre

75 Bras Basah Rd

Singapore 189557

Operating hours

Mondays to Fridays - 9 am to 4:30 pm

Saturdays - 9 am to 2 pm

Closed on Sundays & public holidays

If your letter has expired, you may contact your advisor or call our hotline at 6788 1122, and we’ll get in touch with you within 5 working days.

You can contact your advisor or call our hotline at 6788 1777, and we’ll get in touch with you within 5 working days. 

STAR$® is a promotional gift issued to qualifying customers; subject to promotion terms and conditions.1,000 STAR$® = $1 eCapitaVoucher.

For Life Insurance promotions

Income Insurance will issue a redemption email to a Qualifying Customer who is eligible to enjoy the Promotion three months after the Qualifying Policy(ies) issue date, provided that the Qualifying Policy(ies) is/are in force as of that date. The redemption email will be sent to the Qualifying Customer’s email address provided in their application form and registered with Income Insurance. No hardcopy letter will be sent.

For General Insurance promotions

Income Insurance will issue a redemption email to a Qualifying Customer who is eligible to enjoy the Promotion one month after the Qualifying Policy(ies) effective date, provided that the Qualifying Policy(ies) is/are in force as of that date. The redemption email will be sent to the Qualifying Customer’s email address provided in their application form and registered with Income Insurance. No hardcopy letter will be sent.

If the email cannot be delivered, Income will reach out to you via SMS instead.

The above may be subject to change depending on the promotion.  You should refer to the specific Promotion’s terms and conditions.

Follow the instructions in the redemption email to claim your STAR$®. To start the redemption process, please ensure you have an existing CapitaStar account. Simply follow the on-screen instructions to link your accounts accordingly. Please ensure the CapitaStar account belongs to you. Linking to an account under another individual may result in redemption or processing issues. After successful linkage with your CapitaStar account, you will be prompted to confirm full redemption of your STAR$ to the linked account. Redemption will have to be done within the specified redemption period stated in the email. Failure to do so will result in forfeiture of the STAR$. 

STAR$ are not redeemable for cash and cannot be converted back to insurance benefits or premiums. They are used to redeem vouchers (e.g., eCapitaVoucher) or other specified rewards under the applicable reward programme (such as CapitaStar).

Once credited to your CapitaStar account (if applicable), STAR$ can be redeemed for rewards such as eCapitaVouchers via the CapitaStar mobile app or website — typically at a conversion rate like 5,000 STAR$ = S$5 voucher, depending on the programme’s current terms. 

If you did not receive the redemption email or SMS, you may log in to your My Income App / Income Treats account to check if your STAR$® are already available for redemption. 

If you have questions about your redemption email or STAR$ redemption process, reach out to Income Insurance customer service via email (e.g., [email protected]) or submit an enquiry through Income’s Customer Service channels at www.income.com.sg/contact-us.

For Life Insurance promotions

Income Insurance will issue a redemption email to a Qualifying Customer who is eligible to enjoy the Promotion three months after the Qualifying Policy(ies) issue date, provided that the Qualifying Policy(ies) is/are in force as of that date. The redemption email will be sent to the Qualifying Customer’s registered address provided in their application form and registered with Income Insurance.

For General Insurance promotions

Income Insurance will issue a redemption email to a Qualifying Customer who is eligible to enjoy the Promotion one month after the Qualifying Policy(ies) effective date, provided that the Qualifying Policy(ies) is/are in force as of that date. The redemption email will be sent to the Qualifying Customer’s registered address provided in their application form and registered with Income Insurance. 

If your letter has expired, you may contact your advisor or call our hotline at 6788 1122, and we’ll get in touch with you within 5 working days.

You can contact your advisor or call our hotline at 6788 1777, and we’ll get in touch with you within 5 working days.

Please visit LeTrain’s website for the latest redemption outlets' contact details as operations are subjected to the latest Government’s advisory.