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Important updates

In response to the latest Multi-Ministry Taskforce announcement on moving into Phase Two on 19 June, we are pleased to share that the gift redemption centres have reopened. You may proceed to redeem your gift(s) with your original gift redemption letter. 

 

Please find the respective FAQs on operation hours and more below.

Stay safe and take care. ❤️

Reopening of CapitaLand Malls' Customer Service Counters FAQs

For the complete list of redemption locations for CapitaLand Mall, visit bit.ly/Redeem_CV. The operating hours are from 11.00am to 9.00pm, daily. However, you are encouraged to redeem at the participating malls from 11am to 6pm. Redemption after 6pm is subjected to the malls’ voucher stock availability.

To redeem your vouchers, present your original redemption letter and NRIC/passport at the redemption counter. You can also authorise a third party to make the redemption. The person who is redeeming needs to present the original letter, duly signed and completed, together with their own NRIC/Passport for verification.

Redemption letters that have an expiry date of between 1 January 2020 to 31 December 2020 (both dates inclusive), will have their expiry dates extended till 31 December 2020.

If your letter has expired and the expiry date is not within the period stated above, you may contact your advisor or call our hotline at 6788 1122, and we’ll get in touch with you within 5 working days. 

You can contact your advisor or call our hotline at 6788 1122, and we’ll get in touch with you within 5 working days. 

Mojito Redemption Centre FAQs

Our redemption centre is located at 68 Orchard Road, #04-60/61, Plaza Singapura Extension, Singapore 238839. The operating hours are from 12pm to 8pm (daily except public holidays). You may contact Mojito redemption centre at 6534 8095.

Kindly note that your redemption letter is valid for 2 months from the letter date. If your letter has expired, you may call our hotline at 6788 6616 or write in to mk@income.com.sg and we’ll get in touch with you within 5 working days. 

You can call our hotline at 6788 6616 or write into mk@income.com.sg and we’ll get in touch with you within 5 working days. 

Ogawa Redemption Centre FAQs

Please visit Ogawa’s website for the latest redemption outlets' contact details as operations are subjected to the latest Government’s advisory. 

Kindly note that your redemption letter is valid for 2 months from the letter date. If your letter has expired, you may call our hotline at 6788 6616 or write in to mk@income.com.sg and we’ll get in touch with you within 5 working days.

You can call our hotline at 6788 6616 or write into mk@income.com.sg and we will assist to re-issue and we’ll get in touch with you within 5 working days.

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