Individual Customers
1. How do I receive funds from Income Insurance?
There are 3 digital payout options available to receive your funds:
- PayNow NRIC/FIN*
- Direct Credit**
- Telegraphic Transfers for overseas payment or non-Singapore bank account
*PayNow NRIC/FIN is not applicable for ElderShield Supplement, Care Secure and PrimeShield.
** Direct Credit is only applicable to bank accounts held with participating GIRO Banks. You may refer to The Association of Banks in Singapore site for information on the list of participating banks.
2. How do I register to receive funds from Income Insurance via PayNow NRIC/FIN?
Register your PayNow to your NRIC/FIN through your bank's online banking or mobile app. You may refer to your respective bank's website for specific instructions:
3. Is PayNow NRIC/FIN the same as PayNow Mobile?
PayNow NRIC/FIN is NOT the same as PayNow Mobile.
4. Why should I receive my funds using PayNow NRIC/FIN? 
PayNow NRIC/FIN is a convenient mode of receiving funds. These are the benefits for choosing PayNow:
- Faster and safer. Payouts are directly credited into your account through PayNow NRIC/FIN. Save a trip to the bank to present the cheque. Need not to worry about missing/outdated cheques or wrong payee names/account numbers!
- Hassle-free. You can change your preferred crediting bank account for your PayNow NRIC/FIN at your own convenience with your bank.
5. Would there be any change if I received my funds from Income Insurance via Direct Credit currently?
- No, you will continue to receive your funds via direct credit, if you have GIRO arrangement with us of which you are the account holder, or you are receiving regular payout via Direct Credit. Otherwise, the default payout method is PayNow NRIC/FIN. If you have not registered for PayNow NRIC/FIN, we would like to encourage you to register for PayNow NRIC/FIN to enjoy hassle-free, secured and faster payout.
- If you wish to change the payout method to PayNow NRIC/FIN, kindly contact us at your preferred mode of contact at income.com.sg/contact-us.