Receive Your Policy Payout Digitally

There are 3 digital payout options available to receive your funds:

• PayNow NRIC/FIN*
• Direct Credit**
• Telegraphic Transfers for overseas payment or non-Singapore bank account

*PayNow NRIC/FIN is not applicable for ElderShield Supplement, Care Secure and PrimeShield. 

** Direct Credit is only applicable to bank accounts held with participating GIRO Banks. You may refer to The Association of Banks in Singapore site for information on the list of participating banks.

Register your PayNow to your NRIC/FIN through your bank's online banking or mobile app. You may refer to your respective bank's website for specific instructions:

• DBS
• OCBC
• UOB
• Standard Chartered
• HSBC
• Citibank
• Maybank
• Bank of China
• ICBC

PayNow NRIC/FIN is NOT the same as PayNow Mobile.

PayNow NRIC/FIN is a convenient mode of receiving funds. These are the benefits for choosing PayNow:

• Faster and safer. Payouts are directly credited into your account through PayNow NRIC/FIN. Save a trip to the bank to present the cheque. Need not to worry about missing/outdated cheques or wrong payee names/account numbers!
• Hassle-free. You can change your preferred crediting bank account for your PayNow NRIC/FIN at your own convenience with your bank.

• No, you will continue to receive your funds via direct credit, if you have GIRO arrangement with us of which you are the account holder, or you are receiving regular payout via Direct Credit. Otherwise, the default payout method is PayNow NRIC/FIN. If you have not registered for PayNow NRIC/FIN, we would like to encourage you to register for PayNow NRIC/FIN to enjoy hassle-free, secured and faster payout.
• If you wish to change the payout method to PayNow NRIC/FIN, kindly contact us at your preferred mode of contact at https://www.income.com.sg/support.

There are 3 digital payout options available to receive your funds where applicable:

• PayNow UEN
• Direct Credit
• Telegraphic Transfers for overseas payment or non-Singapore bank account

PayNow UEN is an electronic fund transfer service that allows you to receive funds to your bank account linked to your Singapore UEN number or UEN number + suffix conveniently and efficiently.

Singapore incorporated entities, government agencies, associations, and societies which have a UEN issued in Singapore; and have Singapore bank accounts with one of the PayNow participating banks, can register PayNow with your bank via bank’s internet banking or contact your bank’s relationship manager. You may refer to your bank’s FAQ if you encounter technical issues relating to PayNow UEN registration.

• For non-General insurance policies, you will continue to receive your funds via Direct Credit. PayNow UEN is currently not supported for non-General Insurance policies.
• For General insurance policies, if you wish to change the payout method to PayNow UEN, kindly contact us at your preferred mode of contact at income.com.sg/contact-us.

There could be a few reasons why we were not able to pay you via PayNow UEN. These include:

• The payout is not denominated in Singapore Dollars (SGD), or
• Your PayNow profile is not linked to your UEN, or
• You are currently receiving your funds via Direct Credit, or
• The type of payout is currently not supported by PayNow UEN as Income Insurance is progressively changing the payout method from October 2024.