What you need to know.

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For FlexiTravel Hourly Insurance, you may submit your claims here.

For public agencies on VITAL’s travel programme, you may submit your claims here.

For school trips under a group travel programme, you may submit your claims here.

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Submit your claim online


Please submit your claim online if they are for any of the following reasons below.

  • Cancelled trip 
  • Shortened trip 
  • Trip postponement 
  • Missed travel connections 
  • Overbooked public transport 
  • Personal accident/medical expenses 
  • Travel/baggage delays 
  • Losses or damages of baggage, travel documents or personal belongings 

Get in touch with us.

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