What you need to know.
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Your claims must be made within 30 days of the insured incident.
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All relevant documents and information must be submitted together with your claims.
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It usually takes 10 working days to process your claims after all required documents are received. The processing time may be longer during travel peak period.
Submit your claim online
Please submit your claim online if they are for any of the following reasons below.
- Cancelled trip
- Shortened trip
- Trip postponement
- Missed travel connections
- Overbooked public transport
- Personal accident/medical expenses
- Travel/baggage delays
- Losses or damages of baggage, travel documents or personal belongings
Get in touch with us.
