What you need to know.
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Your claims should be submitted within 60 days from the date of insured incident.
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You should always check with your company/organisation to verify the type of benefits covered under your plan.
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All relevant documents and information must be submitted together with your claims.
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It usually takes 14-30 working days to process your claims after all required documents are received.
1
Tell us what you would like to claim for
2
Prepare the required documents and complete the claim form
Death
- Certified true copy of death certificate
- NRIC or relevant identification documents (e.g. passports, birth certificates) of claimant(s)
- Proof of claimant's relationship with deceased such as marriage certificate or birth certificate
Additional documents for accidental death
- Newspaper clipping and police report on the death
- Medical report(s)
Please note that this form requires the signature of Admin Manager of the school/centre and school's/centre's stamp.
Claim forms
Death overseas
- Certified true copy of death certificate
- The original death certificate must be certified by your lawyer or any Notary Public.
- Letter from Immigration and Checkpoint Authority (ICA)
- This letter is issued by ICA for Singaporeans or Permanent Residents who died overseas. It confirms receipt of the Singapore IC, passport and overseas death certificate.
- Repatriation report (if body was repatriated to Singapore for cremation/burial)
- NRIC or relevant identification documents (e.g. passports, birth certificates) of claimant(s)
- Proof of claimant's relationship with deceased such as marriage certificate or birth certificate
- Newspaper clipping and police report on the death
- Medical report(s)
All documents submitted must be in English. Any documents in foreign languages must be officially translated to English by a certified translator/interpreter.
Please note that this form requires the signature of Admin Manager of the school/centre and school's/centre's stamp.
Claim forms
Permanent and Total/ Partial Disability
- Medical reports / Laboratory reports / Hospital Discharge Summary
- NRIC or relevant identification documents (e.g. passports, birth certificates) of claimant
- Accident reports from school/centre
- Newspaper clipping and police report
Please note that this form requires the signature of Admin Manager of the school/centre and school's/centre's stamp.
Claim forms
Medical expenses
- Original final tax invoice(s) / receipt(s) [1]
- For hospitalisation / day surgery, a copy of Inpatient discharge summary / Day surgery form / attending physician's medical report
- Accident reports from school/centre, if applicable
- Police report, if applicable
- If you have submitted a claim to any third party who has reimbursed your bills (e.g. other policies / insurers / your employers), please submit copies of the following documents:
- Reimbursement letter / claim settlement letter
- Copy of the Shield Plan's settlement letter if there is any payment by Medisave-approved Integrated Shield Plan (Medisave-approved Integrated Shield Plan refers to our Enhanced IncomeShield, AIA HealthShield Gold Max, Aviva's MyShield, Great Eastern's Supreme Helath, Prudential's PRUshield and AXA Shield)
Please note that the list of documents above is not exhaustive. Other documents may be requested if necessary.
Please note that this form requires the signature of Admin Manager of the school/centre and school's/centre's stamp.
Claim forms
3
Send us your documents and claim form
Email to groupclaim@income.com.sg the completed claim form with a scanned copy or picture of all required supporting documents.
Ensure that the overall size of your email attachment(s) does not exceed 30MB.
For medical claims, keep the original medical bills/receipts for six months as we may request for them on case-by-case basis prior to settlement of the claim.
To receive payments as quickly as possible, opt for Direct Crediting under the Payment section in the claim form.
Footnotes
- How to tell if your hospital/medical bills are original and final:
a. The bill is a final bill, not an estimated or interim bill.
b. The bill is an original copy, not a duplicate or a photocopy/scanned copy.
c. The amount covered by Medisave is approved, if applicable.
d. The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable. - Submission of original hospital / medical bills is only applicable for inpatient medical expenses.
Please note that day / minor surgery is classified as outpatient medical expenses which does not require the submission of original hospital / medical bills.
Information is correct as at 16 June 2023.
Your queries answered.
In the event that the bill has been fully settled under another medical plan, you will not be able to claim under your Junior Protection Plan. However, if the bill is only partially settled, you can claim for the remaining amount or up to the policy limit as specified under your policy, whichever is lower.
No, they are not claimable. Junior Protection Plan reimburse medical expenses due to accidental injury only.
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