12 June 2025
SINGAPORE, 12 June 2025 – Income Insurance today announced that the company, as part of goodwill, will cover affected eligible customers who have purchased Income Travel Insurance with pre-trip cancellation cover and are forced to cancel or alter their trips due to the operational cessation of Jetstar Asia.
The cessation of Jetstar Asia’s operations does not fall within Income Travel Insurance’s insured events for trip cancellations which include natural disasters, riots, airport closure due to poor weather conditions, family bereavement, among others.
Affected eligible customers who have purchased Income Travel Insurance with pre-trip cancellation cover will be able to claim for unused and prepaid expenses such as accommodation, travel packages, local tours, amusement park tickets and transport expenses (outside of Jetstar air ticket expenses), which include land transfers. This applies to eligible single trip and annual travel insurance plans purchased prior to 11 June 2025, 8 a.m.
A full refund, within stipulated policy limit, will be given, if and when affected eligible customers failed to obtain refund of expenses from their accommodation, transport or service providers, as stipulated in the travel insurance policy terms and conditions.
Mr. Dhiren Amin, Chief Customer Officer of Income Insurance said, “In light of the recent announcement by Jetstar Asia on the cessation of their operations, we recognise the stress and anxiety that our customers are experiencing due to the impact of this sudden news. We want to stand by our customers in extending the necessary support as they navigate the situation.”
SINGAPORE, 12 June 2025 – Income Insurance today announced that the company, as part of goodwill, will cover affected eligible customers who have purchased Income Travel Insurance with pre-trip cancellation cover and are forced to cancel or alter their trips due to the operational cessation of Jetstar Asia.
The cessation of Jetstar Asia’s operations does not fall within Income Travel Insurance’s insured events for trip cancellations which include natural disasters, riots, airport closure due to poor weather conditions, family bereavement, among others.
Affected eligible customers who have purchased Income Travel Insurance with pre-trip cancellation cover will be able to claim for unused and prepaid expenses such as accommodation, travel packages, local tours, amusement park tickets and transport expenses (outside of Jetstar air ticket expenses), which include land transfers. This applies to eligible single trip and annual travel insurance plans purchased prior to 11 June 2025, 8 a.m.
A full refund, within stipulated policy limit, will be given, if and when affected eligible customers failed to obtain refund of expenses from their accommodation, transport or service providers, as stipulated in the travel insurance policy terms and conditions.
Mr. Dhiren Amin, Chief Customer Officer of Income Insurance said, “In light of the recent announcement by Jetstar Asia on the cessation of their operations, we recognise the stress and anxiety that our customers are experiencing due to the impact of this sudden news. We want to stand by our customers in extending the necessary support as they navigate the situation.”
