Singapore, 24 October 2026 — On 22 October 2026, Income Insurance Limited (“Income Insurance”) was informed by Alliance Medinet Pte Ltd (“Alliance Medinet”), a third-party administrator that provides healthcare-related services to our policyholders, of a cyber incident involving unauthorised access to its membership database.  

The incident affected one Income Insurance corporate account, involving about 70 individuals. Based on investigations conducted to date, the types of personal data potentially affected include names, personal identification numbers, contact information such as mobile numbers, policy number and coverage start and end date. There is currently no evidence that bank account information or medical information has been compromised.  

Upon being notified, we immediately activated our incident response processes and informed the relevant authorities. We have also taken the necessary steps to inform the affected policyholder and individuals.  

We take the security and privacy of information very seriously and are working closely with Alliance Medinet to investigate the matter, verify the information involved and assess the potential impact. There is currently no indication that Income Insurance’s systems were compromised.  

We will continue to work with Alliance Medinet and relevant authorities and provide further updates as more information becomes available. 

As a precaution, Income Insurance encourages customers to stay alert for possible scams or messages that may try to trick them into sharing their personal information. To help keep safe, we recommend that you: 

• Do not click on links or open attachments in unexpected emails or messages that claim to be from Income Insurance. 
• Do not share personal information, passwords or one-time passwords with anyone unless they are sure who they are.  
• Monitor your bank accounts and contact your bank immediately if you notice something suspicious.
• Be careful when scanning QR codes. Do not scan QR codes from unexpected emails, text messages, or people they do not know. Only scan QR codes from Income Insurance's official letters, emails, or website. 
• If you think someone may be trying to trick them or use information about their Income Insurance policy, please contact Income Insurance immediately at 6788 1777. You may also report scams through the National Anti-Scam Hotline at 1799 or through the ScamShield app. 

For more information on staying safe online, please visit our Security Advisory page