6 November 2026

Income Insurance Limited (“Income Insurance”) was informed on 2 November 2026 by Adept Health Pte. Ltd. (“Adept Health”), one of our third-party administrators for healthcare-related services, of a cyber incident involving unauthorised access to its Doctor Anywhere system. Upon being notified, we immediately activated our incident response processes and informed the relevant authorities.  

Based on information provided by Adept Health, the personal data involved may include full name, email address, phone number, NRIC/FIN or passport number, residential address, date of birth, gender, nationality, race, emergency contact details, policy details and bank account details (bank name and bank account number). There is currently no evidence of medical records being accessed. There is also no indication that Income Insurance’s systems were compromised.  We also took the necessary steps to inform the affected customers.

We take the security and privacy of our policyholders’ information very seriously and are working closely with Adept Health to investigate the matter, verify the information involved and assess any potential impact. 

Investigations remain ongoing. We will continue to work with Adept Health and the relevant authorities and provide further updates as more information becomes available. 

As a precaution, Income Insurance encourages customers to stay alert for possible scams or messages that may try to trick them into sharing their personal information. To help keep your information safe, we recommend that you: 

• Do not click on links or open attachments in unexpected emails or messages that claim to be from Income Insurance. 
• Do not share personal information, passwords or one-time passwords with anyone unless they are sure who they are.  
• Monitor your bank accounts and contact your bank immediately if you notice something suspicious. 
• Be careful when scanning QR codes. Do not scan QR codes from unexpected emails, text messages, or people they do not know. Only scan QR codes from Income Insurance's official letters, emails, or website. 
• If you think someone may be trying to trick them or use information about their Income Insurance policy, please contact Income Insurance immediately at 6788 1777. You may also report scams through the National Anti-Scam Hotline at 1799 or through the ScamShield app.

For more information on staying safe online, please visit our Security Advisory page. 

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