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Assistance during an accident

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Guidance on the next step

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Administrative Assistance

Orange Force

At Income, we believe in showing care by being there, for real. Such as being there for our drivers with urgent accident assistance.

See what our policyholders say.

Orange force riders, Ignatius and Hida, remained professional and helpful even though I had questions after they have handed me over to the workshop. This makes me feel that NTUC income car insurance is a well worth insurance compared to what I heard from my peers when they go through any accident claim.

Patrick Tan

The service provided by Mr. Vincent Soh, senior specialist rider was excellent. Through his excellent communication skills and dedication, the incident was resolved quickly and a written private settlement was reached within 3 hours. He gave me much needed peace of mind and immediately informed me of the good news upon closing the case for me.

Cheah Mei Ling Veronica

I would like to express my appreciation to Muammar Gaddafi and Hida for their professional support and guideline on my accident claim report. The experience is impressive especially it’s happened on Sunday and I was pretty lost in front of the procedures.

Agnes Tam

Thank you Alan for your assistance with my recent claim. This being my first claim, you made the process uncomplicated and I appreciate that you showed a great amount of empathy in the situation we were in. Your timely response to my queries after reporting was appreciated as well.

Cara Thor

Overall clear in explaining and clarifying about alot of things. Mr Mohammad Yunos is a very calm and a cool guy. He did everything fast and efficiently. Friendly personality and such a very understanding person. Wonderful guy hope that he will get known to the company for his excellent work and personality!

Az Windo

I would like to express my gratitude to Mr Logan who helped me walk through the steps after my minor accident. Special thanks to Mr Steve for coming down to my place and explaining clearly on what’s happening and what will happen. I really appreciate the help that they have given me. Thank you so much.

Amirul Zahin

Mr Hong Da, thank you for your excellent service during my car accident last week, and appreciate your patience and explanation about my claim and the process. l have always been pleased with the service I've received from you, from your professionalism and ability to get to the bottom of the situation quickly exceeded my expectation. Such great customer service needs to be commented. You can have be sure that I will continue to do my insurance with your company.

Bian Wen Juan

My mum got into a car accident and we worked with Hida and Ikhsan to sort out the insurance and claims matter. This is not a process that we are familiar with. Hida was very kind to help and direct us to understand how the process works. She arranged for Ikhsan to come over at 4pm. Ikhsan was on time, thorough and patient in answering all our questions. We were pleased that he was able to help us file the report. All in all, the experience was great. We would highly recommend the service to our friends and family. Ikhsan and Hida made the difference.

Seow Jin Kiat

Regarding car accident inspection involving my car on 03 June 2022, and writing report, we met Mr Ahmad Sufiyan (Rider of Income Orange Force) who visited our house and did necessary documentation. We are here just to thank him and express our appreciation for his work which was carried out in professional manner and very kind attitude.

Toshiaki Shimada

Orange Force Specialist Rider Mr Suman Sukumar did an excellent job in checking my car thoroughly and noting down important information about the accident. He was also very detailed when he explained the process and advised me accordingly. He ensured that I was okay and assured me that everything was going to be okay. I want to sincerely thank Mr Suman Sukumar for his help and the service that he rendered.

Nurul Hayati Binte Abdul Rahman

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