You Play An Important Role In Safeguarding Your Personal Data And Account Information:
Always ensure that your online account and password information is kept confidential. Failure to do so will expose you to the risks of fraud and loss. We will not be responsible for losses suffered by customers as a result of:
- Input errors or misuse of Internet's services;
- Negligent handling or sharing of password;
- Leaving a computer unattended during an online session;
- Failure to report known incidents of unauthorised account access immediately.
The following are some security precautions that you can take when accessing our website.
Authenticity And Security Of Income Website
Always ensure that you are accessing a secure website before submitting any information via your web browser. To ensure you are accessing a secure website:
- Ensure the address of the website starts with “https://” rather than http:// and look out for a padlock icon on the URL or status bar of the browser.
- Ensure that the website you are visiting belongs to NTUC Income (Income). You can do so by comparing the URL displayed in your browser with Income’s URL in the digital certificate. The digital certificate can be found by clicking on the padlock icon.
- Terminate your login session immediately and notify us at 6788 1777 if you notice any discrepancy in the SSL certificate or if there is a SSL server certificate warning.
Keep Your User ID And Password Confidential
Your User ID and Password identify you when you access our services. Therefore, you should never disclose these details to anyone. Also, be alert and ensure no one is watching you while you enter your account details or any confidential information. This includes the One-Time Password (OTP) sent to your mobile phone as a second factor of authentication.
Income and any of our representatives will never ask you for your password or any other confidential information under any circumstances.
Learn more on how to create a strong password.
Safeguards Against Online Threats
Online threats designed to trick you into revealing confidential information such as phishing emails and scams are increasingly used to target unknowing consumers. Therefore, it is important to stay vigilant and safeguard your interests with the following tips:
- Do not use a computer or a device which you do not trust.
- Always install anti-virus, anti-spyware and firewall software in your personal computers and ensure they are updated at all times.
- Ensure your computer operating system is updated with the latest security patches on a regular basis. Enabling automatic-update is a good practice.
- Do not install software or run program from an unknown source.
- Do not open any email or attachment from an unknown source.
- Regularly backup all important data.
- Never disclose your personal, financial or credit card information to unknown or suspicious websites.
- Protecting our customers’ accounts and personal information is one of our highest priorities. If you notice any security issues, suspicious activities or fraud on your Income accounts, please let us know via this online form (select Rewards, Apps & Services > Fraud, Security Issues or Suspicious Activity Reporting)
Learn more on how to protect yourself from the security threat.
Remember To Log Out
Always remember to log out from your internet session when you have completed your transactions. Do not leave your computer unattended while Internet transactions are being processed.
Clear Your Browser's Cache
It is advisable to clear your browser's cache and history after each session.
We shall in no event be liable to you, our customers or any other party for any damages, loss or expense including without limitation, direct, indirect, special, consequential or punitive damages, or economic loss, loss of profits, loss of opportunity, loss of business or goodwill as a result of, arising from or in connection with the following:
- any breach in security measures that are undertaken by us;
- any system, server or connection failure, modification, suspension, discontinuance, error, omission, interruption, delay in transmission, or computer virus;
- your omission or failure to observe the terms and conditions set out in this Security Policy; or
- your negligence or fault.