04 November 2025
Beecroft Animal Specialist & Emergency Hospital and Income Insurance Limited have partnered to launch Singapore’s first-ever cashless value-added service for pet surgeries. This collaboration, which covers pre-approved and scheduled pet surgeries, up to the coverage limit, will minimise out-of-pocket expenses for pet owners. It will be applicable to all Income Happy Tails pet insurance policyholders from today, 4 November.
This marks a major milestone in Singapore’s veterinary and pet insurance sectors. The collaboration introduces a fully integrated model that allows all Happy Tails policyholders to have their pets admitted for pre-approved invasive surgeries that require general anesthesia at Beecroft, with a Letter of Guarantee (LOG) so that no upfront cash deposit is required. Co-insurance and deductible will apply, according to the policyholder’s insurance plan.
This partnership represents a groundbreaking step forward in making veterinary care more financially accessible and transparent. It is the first time an insurer and veterinary hospital have jointly implemented a direct claims processing and financing infrastructure for animal healthcare in Singapore, replicating the cashless hospitalization model long established in human healthcare. This paves the way for broader adoption of pre-approval and cashless hospitalization systems across Singapore’s veterinary industry, creating a future where pet owners can access timely care worry-free and without financial hesitation.
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Photo: Specialist Surgeon Dr Patrick Maguire at Beecroft with a canine patient
This marks a major milestone in Singapore’s veterinary and pet insurance sectors. The collaboration introduces a fully integrated model that allows all Happy Tails policyholders to have their pets admitted for pre-approved invasive surgeries that require general anesthesia at Beecroft, with a Letter of Guarantee (LOG) so that no upfront cash deposit is required. Co-insurance and deductible will apply, according to the policyholder’s insurance plan.
This partnership represents a groundbreaking step forward in making veterinary care more financially accessible and transparent. It is the first time an insurer and veterinary hospital have jointly implemented a direct claims processing and financing infrastructure for animal healthcare in Singapore, replicating the cashless hospitalization model long established in human healthcare. This paves the way for broader adoption of pre-approval and cashless hospitalization systems across Singapore’s veterinary industry, creating a future where pet owners can access timely care worry-free and without financial hesitation.
Photo: Specialist Surgeon Dr Patrick Maguire at Beecroft with a canine patient
The initiative directly addresses one of the most significant pain points in pet ownership: the high cost of specialist and emergency veterinary care. In Singapore, a single overnight stay at a 24-hour hospital can cost between S$1,000 and S$3,000, while complex surgeries can range from S$5,000 to S$15,000. For many pet owners, these high costs create difficult decisions and treatment delays. The new model removes that barrier for Income’s Happy Tails Pet Insurance policyholders, ensuring that pets receive timely surgical care when it matters most.
Beyond affordability, this collaboration also reflects the rising expectations of Singapore’s pet owners. With an estimated 400,000 to 500,000 dogs and cats and an industry projected to reach S$1.3 billion by 2030, pet care is evolving into a family-level priority. Yet fewer than ten percent of Singaporean pet owners currently have pet insurance, compared to 20 percent in Japan and over 30 percent in the United Kingdom. By integrating insurer-approved processes directly with clinical workflows, Beecroft and Income Insurance aims to promote broader insurance adoption and elevate financial transparency across the industry.
As one of the few independent, locally owned specialist veterinary hospitals in Singapore, Beecroft’s leadership in this initiative reinforces the country’s capability to innovate in healthcare for both people and animals. The hospital’s collaboration with Income aligns closely with national goals set out by the Animal & Veterinary Service (AVS) and the Singapore Veterinary Association (SVA) to strengthen accessibility, accountability, and welfare standards across the profession.
Leadership Quotes
Dr Patrick Maguire, Founder & Specialist Surgeon at Beecroft Animal Specialist & Emergency Hospital:
“This partnership is a turning point for Singapore’s veterinary landscape. As one of the few locally owned independent hospitals, we’re proud to champion a model that ensures financial inclusivity, medical transparency and timely care for all pets.”
Dr Rina Maguire, Co-Founder, Director and Clinical Director and Exotic Specialist at Beecroft Animal Specialist & Emergency Hospital:
“We’ve always believed that compassionate care should be accessible to everyone. This initiative with Income transforms that belief into action, helping families make medical decisions based on their pet’s needs, not their immediate financial capacity.”
Mr Dhiren Amin, Chief Customer Officer, Income Insurance:
“With the growing number of pet owners in Singapore, we are constantly looking for ways to deliver greater value and peace of mind. We are proud to partner Beecroft Animal Specialist & Emergency Hospital to introduce Singapore’s first cashless value-added service for scheduled pet surgeries — a meaningful step forward in making veterinary care more accessible and stress-free for pet owners, allowing them to focus fully on their pet’s recovery. This initiative reflects our commitment to innovation and care, ensuring pets receive timely treatment while easing the financial burden on their families.”
Dr Teo Boon Han, President of the Singapore Veterinary Association:
“This collaboration between the insurance and veterinary sectors will pave the way in improving accessibility to advanced veterinary services, benefitting many pet owners, in a time when pets are increasingly seen as members of the family. Cashless hospitalisation in veterinary care is an enabler for responsible pet owners, and it signals the maturation of Singapore’s veterinary ecosystem and human-animal bond.”
The Beecroft–Income collaboration is expected to pave the way for similar partnerships in the region, introducing new models of financial support, administrative efficiency, and data transparency for veterinary medicine. It also strengthens public confidence in the veterinary profession by establishing clearer billing structures and a consistent claims process overseen by trusted institutions.
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About Beecroft Animal Specialist & Emergency Hospital
Beecroft Animal Specialist & Emergency Hospital is one of Singapore’s largest independent, locally owned 24-hour veterinary facilities. Founded by Dr Patrick Maguire, a board-certified specialist surgeon, Beecroft provides advanced services in orthopaedic surgery, internal medicine, diagnostic imaging, and intensive care. The hospital’s mission is to raise the standard of veterinary care through education, ethics, and evidence-based medicine while supporting Singapore’s vision for better animal welfare and professional excellence.
Website: www.beecroft.com.sg
About Income Insurance Limited
Income Insurance Limited (Income Insurance) is one the leading composite insurers in Singapore, offering life, health, and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empower the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds strong communities by supporting financial inclusion, education for youth-in-need and seniors’ wellbeing.
Website: www.income.com.sg
Beyond affordability, this collaboration also reflects the rising expectations of Singapore’s pet owners. With an estimated 400,000 to 500,000 dogs and cats and an industry projected to reach S$1.3 billion by 2030, pet care is evolving into a family-level priority. Yet fewer than ten percent of Singaporean pet owners currently have pet insurance, compared to 20 percent in Japan and over 30 percent in the United Kingdom. By integrating insurer-approved processes directly with clinical workflows, Beecroft and Income Insurance aims to promote broader insurance adoption and elevate financial transparency across the industry.
As one of the few independent, locally owned specialist veterinary hospitals in Singapore, Beecroft’s leadership in this initiative reinforces the country’s capability to innovate in healthcare for both people and animals. The hospital’s collaboration with Income aligns closely with national goals set out by the Animal & Veterinary Service (AVS) and the Singapore Veterinary Association (SVA) to strengthen accessibility, accountability, and welfare standards across the profession.
Leadership Quotes
Dr Patrick Maguire, Founder & Specialist Surgeon at Beecroft Animal Specialist & Emergency Hospital:
“This partnership is a turning point for Singapore’s veterinary landscape. As one of the few locally owned independent hospitals, we’re proud to champion a model that ensures financial inclusivity, medical transparency and timely care for all pets.”
Dr Rina Maguire, Co-Founder, Director and Clinical Director and Exotic Specialist at Beecroft Animal Specialist & Emergency Hospital:
“We’ve always believed that compassionate care should be accessible to everyone. This initiative with Income transforms that belief into action, helping families make medical decisions based on their pet’s needs, not their immediate financial capacity.”
Mr Dhiren Amin, Chief Customer Officer, Income Insurance:
“With the growing number of pet owners in Singapore, we are constantly looking for ways to deliver greater value and peace of mind. We are proud to partner Beecroft Animal Specialist & Emergency Hospital to introduce Singapore’s first cashless value-added service for scheduled pet surgeries — a meaningful step forward in making veterinary care more accessible and stress-free for pet owners, allowing them to focus fully on their pet’s recovery. This initiative reflects our commitment to innovation and care, ensuring pets receive timely treatment while easing the financial burden on their families.”
Dr Teo Boon Han, President of the Singapore Veterinary Association:
“This collaboration between the insurance and veterinary sectors will pave the way in improving accessibility to advanced veterinary services, benefitting many pet owners, in a time when pets are increasingly seen as members of the family. Cashless hospitalisation in veterinary care is an enabler for responsible pet owners, and it signals the maturation of Singapore’s veterinary ecosystem and human-animal bond.”
The Beecroft–Income collaboration is expected to pave the way for similar partnerships in the region, introducing new models of financial support, administrative efficiency, and data transparency for veterinary medicine. It also strengthens public confidence in the veterinary profession by establishing clearer billing structures and a consistent claims process overseen by trusted institutions.
-END-
About Beecroft Animal Specialist & Emergency Hospital
Beecroft Animal Specialist & Emergency Hospital is one of Singapore’s largest independent, locally owned 24-hour veterinary facilities. Founded by Dr Patrick Maguire, a board-certified specialist surgeon, Beecroft provides advanced services in orthopaedic surgery, internal medicine, diagnostic imaging, and intensive care. The hospital’s mission is to raise the standard of veterinary care through education, ethics, and evidence-based medicine while supporting Singapore’s vision for better animal welfare and professional excellence.
Website: www.beecroft.com.sg
About Income Insurance Limited
Income Insurance Limited (Income Insurance) is one the leading composite insurers in Singapore, offering life, health, and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empower the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds strong communities by supporting financial inclusion, education for youth-in-need and seniors’ wellbeing.
Website: www.income.com.sg
