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Changes to payout mode
In line with Singapore’s vision of going chequeless by 2025, Income Insurance will progressively be chequeless from October 2024.
To avoid delays in receiving your policy payouts, do ensure that your PayNow is linked to your NRIC/FIN. Do note that PayNow NRIC/FIN is not the same as PayNow Mobile. For more details, please visit income.com.sg/payout/paynow.
Call us
Operating hours for hotlines^
Monday - Friday: 9:00am - 6:00pm
Saturday, Sunday & public holidays: Closed
^except for Product Purchase hotline for Motor, Travel, Home, Lifestyle, Personal Accident and Specialized Care Insurance
Call our hotlines
For product purchase enquiries
Motor Insurance
For motor insurance purchase, quotation and sales enquiries.
Hotline operating hours: 9am - 6pm on Monday - Friday, closed on Saturday, Sunday & public holidays.- 6788 1111
Travel Insurance
For travel insurance activation, purchase, and sales enquiries.
Hotline operating hours: 9am - 6pm on Monday - Friday, closed on Saturday, Sunday & public holidays.- 6788 1111
Home / Lifestyle / Personal Accident Insurance
For purchase, quotation and sales enquiries regarding Domestic Helper Insurance, Home Insurance, Personal Accident, Personal Mobility Guard, Overseas Study Protection Plan, Golfer's Insurance, SilverCare and PioneerCare.
Hotline operating hours: 9am - 6pm on Monday - Friday, closed on Saturday, Sunday & public holidays.- 6788 1111
Specialised Care
For purchase, quotation and sales enquiries regarding Autism & Down Syndrome Insurance.
Hotline operating hours: 9am - 6pm on Monday - Friday, closed on Saturday, Sunday & public holidays.- 6788 1111
Group/Health Insurance
For purchase, quotation and sales enquiries regarding all group and health insurance products.
- 6788 1777
Life Insurance
For purchase, quotation and sales enquiries regarding all life insurance and savings and investment products.
- 6788 1777
For claims
Motor/Travel/Home / Lifestyle / Personal Accident Claims
For claims enquiries on Motor Insurance, Travel Insurance, Foreign Maid Insurance, Home Insurance, Personal Accident, Personal Accident Infectious Diseases, Overseas Student Plan, and Golfer's Insurance.
- 6788 1777
Health/Group Insurance claims
For claims enquiries on health and group insurance.
Examples of products: Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, Dependants' Protection Scheme, LUV, Plus! Protect, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Corporatised Entities Group Insurance Scheme, and Co-Pay Assist Plan.- 6788 1777
Status of existing IncomeShield claims
For enquiries on the status of existing IncomeShield and Enhanced IncomeShield claims.
- 6789 6886
Life Insurance Claims
For death and total & permanent disability claims enquiries on all life insurance.
Examples of products: Whole life plans, Annuity, Term Life, Savings and Investment-Linked plans.- 6788 1777
For information on your existing policies
General Enquiries
For all general enquiries.
- 6788 1777
Motor/Travel Insurance/Home / Lifestyle / Personal Accident Insurance
For enquiries on coverage, renewals, extentions, payments and policy status.
- 6788 1777
Health/Group Insurance
For enquiries on coverage, payments and policy status.
Examples of products: Dependants’ Protection Scheme, IncomeShield, Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, LUV, AA Life Protector Plus, AA Life Protector, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Plus! Term Life Insurance, Corporatised Entities Group Insurance Scheme, Co-Pay Assist Plan, and IDAPE Scheme.- 6788 1777
Life Insurance
For enquiries on coverage, policy alterations, loans, surrenders, payments and policy status.
Examples of products: Whole life plans, Annuity, Term Life, Savings and Investment-Linked plans.
- 6788 1777
For free on-site accident assistance (Orange Force)
Orange Force
Call Orange Force for free on-site motor accident assistance.
- 6789 5000
For information relating to OrangeAid
OrangeAid
For enquiries on OrangeAid and related donations.
- 6788 1777
For scam, security issues or suspicious activity reporting
Reporting a scam
To report any scams, security issues or suspicious activity, please contact 6788 1777 immediately or submit an entry via our online form and we will return to you within 24 hours.
For more information about scam preventions, please click here.
Visit an Income branch
View all services available at Income Branches.
You are encouraged to make an appointment to visit any of our branches.
For greater convenience, submit your requests online. Refer to our list of online-only services.
Updates on Ang Mo Kio and Bras Basah Branch Services provided effective from 2 May 2025:
Discontinuation of Cashier Counter Services
In our effort to enhance efficiency, premium payment services are moving online and cashier counter services at our Income branches will be discontinued. Login to My Income customer portal to make premium payments from the comfort of your home or on the go.
All claim related services at Ang Mo Kio and Bras Basah Branches are strictly by appointment only.
For product advisory and policy servicing, customers may walk-in to our branches for assistance.
Quick Deposit Boxes for cheque or document drop-offs will be removed from our branches.
For greater convenience, customers are highly encouraged to manage the policy matters, submit documents and make premium payments digitally through our secure online portals.
Early Branch Closure
Please note that our branches will be closed earlier than the usual operating hours on 17 May 2025, Saturday 4:30pm due to company event.
Ang Mo Kio Branch
53 Ang Mo Kio Ave 3,
#03-18/19
AMK Hub
Singapore 569933
Click here to make an appointment to visit the branch.
Get directionsOpening hours
- Monday - Friday : 10.00am - 8.30pm
(Payment & Servicing counters close at 6.30pm*) - Saturday & Sunday : 10.00am - 4.00pm
- Public holidays : Closed
Peak hours
- Monday - Friday : 12.00pm - 2.00pm
Customers may experience longer waiting times during peak hours.
Updates on Ang Mo Kio Branch Services provided effective from 2 May 2025:
Discontinuation of Cashier Counter Services
In our effort to enhance efficiency, premium payment services are moving online and cashier counter services at our Income branches will be discontinued. Login to My Income customer portal to make premium payments from the comfort of your home or on the go.
Quick Deposit Boxes for cheque or document drop-offs will be removed from our branch.
For greater convenience, customers are highly encouraged to manage the policy matters, submit documents and make premium payments digitally through our secure online portals.
Bras Basah
75 Bras Basah Road,
Income Centre
Singapore 189557
Click here to make an appointment to visit the branch.
Get directionsOpening hours
Revised operating hours
- Monday - Friday : 9.00am - 5.30pm
- Saturday : 9.00am - 3.00pm
- Sunday & Public holidays : Closed
Peak hours
- Monday - Friday : 11.00am - 3.00pm
Customers may experience longer waiting times during peak hours.
Updates on Bras Basah Branch Services provided effective from 2 May 2025:
Discontinuation of Cashier Counter Services
In our effort to enhance efficiency, premium payment services are moving online and cashier counter services at our Income branches will be discontinued. Login to My Income customer portal to make premium payments from the comfort of your home or on the go.
Quick Deposit Boxes for cheque or document drop-offs will be removed from our branch.
For greater convenience, customers are highly encouraged to manage the policy matters, submit documents and make premium payments digitally through our secure online portals.
Bukit Merah Lite (Accept Online Payment Only)
(Inside NTUC Fairprice)
166 Bukit Merah Central
#02-3531
Singapore 150166
Click here to make an appointment to visit the branch.
Get directionsOpening hours
Revised operating hours
- Monday - Sunday: 9.00am - 6.00pm
- Public holidays : Closed
Hougang 1 Lite (Accept Online Payment Only)
(Inside NTUC FairPrice Xtra)
No. 1 Hougang Street 91
#02-01 Hougang 1
Singapore 538692
Click here to make an appointment to visit the branch.
Get directionsOpening hours
Revised operating hours
Monday - Sunday: 9.00am - 6.00pm
Public holidays : Closed
JEM Lite (Accept Online Payment Only)
(Inside NTUC Fairprice Xtra)
50 Jurong Gateway Road
#B1-03 & B1-21/22
Singapore 608549
Click here to make an appointment to visit the branch.
Get directionsOpening hours
Revised operating hours
- Monday - Sunday: 9.00am - 6.00pm
- Public holidays: Closed
Junction 9 (Accept Online Payment Only)
18 Yishun Avenue 9
#01-09
Junction 9
Singapore 768897
Click here to make an appointment to visit the branch.
Get directionsOpening hours
- Monday - Sunday: 9.00am - 9.00pm
- Public holidays : Closed
Jurong Point Lite (Accept Online Payment Only)
(Inside NTUC Fairprice Xtra)
63 Jurong West Central 3
#03-01 Jurong Point
Singapore 648331
Click here to make an appointment to visit the branch.
Get directionsOpening hours
Revised operating hours
- Monday - Sunday: 9.00am - 6.00pm
- Public holidays : Closed
NEX Lite (Accept Online Payment Only)
(Inside NTUC Fairprice Xtra)
23 Serangoon Central
#03-42, NEX Mall
Singapore 556083
Click here to make an appointment to visit the branch.
Get directionsOpening hours
Revised operating hours
- Monday - Sunday: 9.00am - 6.00pm
- Public holidays : Closed
Parkway (Accept Online Payment Only)
80 Marine Parade Road
#03-31
Singapore 449269
Click here to make an appointment to visit the branch.
Get directionsOpening hours
Operating hours
- Monday - Sunday: 10.00am - 10.00pm
- Public holidays: Closed
Tampines Central (Accept Online Payment Only)
503 Tampines Central 1
#01-295
Singapore 520503
Click here to make an appointment to visit the branch.
Get directionsOpening hours
Opening hours
- Monday - Sunday: 9.00am - 8.00pm
- Public holidays : Closed
Tampines Hub Lite (Accept Online Payment Only)
(Inside NTUC Fairprice Xtra)
51 Tampines Ave 4
#B1-01 Our Tampines Hub
Singapore 529684
Click here to make an appointment to visit the branch.
Get directionsOpening hours
Revised operating hours
- Monday - Sunday: 9.00am - 6.00pm
- Public holidays : Closed
VivoCity Lite (Accept Online Payment Only)
(Inside NTUC FairPrice Xtra)
1 Harbourfront Walk
#B2-23 VivoCity
Singapore 098585
Click here to make an appointment to visit the branch.
Get directionsOpening hours
Revised operating hours
- Monday - Sunday: 9.00am - 6.00pm
- Public holidays: Closed
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