What you need to know.

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Remember to present your MHS membership card and your identity card when visiting our panel doctor, panel private specialists or specialists at government/restructured hospitals.

You will need to bring your referral letter from the panel doctor during your first visit to our panel private specialists or specialists at government/restructured hospitals.

To view the list of panel doctor and panel private specialists under your plan, log in here.

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1

Prepare the required documents and complete the claim form

Required documents
  • Original final medical bills and receipts 
  • Medical reports, if available
  • Copy of referral letter if you are claiming for a specialist visit
  • Copy of the attending physician’s prescription if you are claiming for purchase of drugs

Claim forms

2

Send us your documents and claim form

If you are unable to submit with the MHS (Outpatient Care) eSign claim form, you can choose one of the following channels to submit your claim during this period.

  1. Email your claim to us.
    Email to healthcare@income.com.sg.
  2. By post to
    Claims Service Centre
    Income Centre
    75 Bras Basah Road
    Singapore 189557

How to tell if your hospital/medical bills are original and final:
a. The bill is a final bill, not an estimated or interim bill.
b. The bill is an original copy, not a duplicate or a photocopy/scanned copy.
c. There is no outstanding amount due to the medical institution.
d. The amount covered by Medisave is approved, if applicable.
e. The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable.

Information is correct as of 24 June 2020.

Your queries answered.

No, you will not be able to make such a claim.

No, you will not be able to make such a claim.

No, you will not be able to make such a claim. Vitamins and supplements are considered as supplementary medications regardless whether they are prescribed by the doctor.

Yes, you will still need to complete and sign a new claim form for your follow-up visit.

Get in touch with us.

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