What you need to know.
Remember to present your MHS membership card and your identity card when visiting our panel doctor, panel private specialists or specialists at government/restructured hospitals.
You will need to bring your referral letter from the panel doctor during your first visit to our panel private specialists or specialists at government/restructured hospitals.
To view the list of panel doctor and panel private specialists under your plan, log in here.
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It usually takes 14 working days to process your claim once all documents are received.
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For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.
1
Prepare the required documents and complete the claim form
Required documents
- Final medical bills and receipts
- Medical reports, if available
- Copy of referral letter if you are claiming for a specialist visit
- Copy of the attending physician’s prescription if you are claiming for purchase of drugs
- CPF MediSave Statement showing Hospital Registration Number (HRN), for those bill(s) fully/partially paid using MediSave
Claim forms
2
Send us your documents and claim form
If you are unable to submit with the MHS (Outpatient Care) eSign claim form, please email to us at healthcare@income.com.sg
- How to tell if your hospital/medical bills are original and final:
a. The bill is a final bill, not an estimated or interim bill.
b. The bill is an original copy, not a duplicate or a photocopy/scanned copy.
c. There is no outstanding amount due to the medical institution.
d. The amount covered by Medisave is approved, if applicable.
e. The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable. - Unless you have submitted the original document to us, you are required to keep the original medical bills/receipts for six months as we may request for them for verification prior to/post settlement of your claim.
Information is correct as at 19 July 2024.
Your queries answered.
Can I claim for medical bills incurred at a Traditional Chinese Medicine (TCM) clinic?
No, you will not be able to make such a claim.
Can I claim for medical bills incurred for my physiotherapy sessions?
No, you will not be able to make such a claim.
Can I make a claim for vitamins and supplements prescribed by the doctor?
No, you will not be able to make such a claim. Vitamins and supplements are considered as supplementary medications regardless whether they are prescribed by the doctor.
If it is a follow-up visit to the panel doctor or panel specialist clinic, do I need to complete a claim form again?
Yes, you will still need to complete and sign a new claim form for your follow-up visit.
Print all queries
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