What you need to know.
Remember to present your MHS membership card and your identity card when visiting our panel doctor, panel private specialists or specialists at government/restructured hospitals.
You will need to bring your referral letter from the panel doctor during your first visit to our panel private specialists or specialists at government/restructured hospitals.
To view the list of panel doctor and panel private specialists under your plan, log in here.
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It usually takes 14 working days to process your claim once all documents are received.
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For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.
1
Prepare the required documents and complete the claim form
Required documents
- Original final medical bills and receipts
- Medical reports, if available
- Copy of referral letter if you are claiming for a specialist visit
- Copy of the attending physician’s prescription if you are claiming for purchase of drugs
Claim forms
2
Send us your documents and claim form
If you are unable to submit with the MHS (Outpatient Care) eSign claim form, you can choose one of the following channels to submit your claim during this period.
- Email your claim to us.
Email to healthcare@income.com.sg. - By post to
Claims Service Centre
Income Centre
75 Bras Basah Road
Singapore 189557
How to tell if your hospital/medical bills are original and final:
a. The bill is a final bill, not an estimated or interim bill.
b. The bill is an original copy, not a duplicate or a photocopy/scanned copy.
c. There is no outstanding amount due to the medical institution.
d. The amount covered by Medisave is approved, if applicable.
e. The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable.
Information is correct as at 1 September 2022.
Your queries answered.
Can I claim for medical bills incurred at a Traditional Chinese Medicine (TCM) clinic?
No, you will not be able to make such a claim.
Can I claim for medical bills incurred for my physiotherapy sessions?
No, you will not be able to make such a claim.
Can I make a claim for vitamins and supplements prescribed by the doctor?
No, you will not be able to make such a claim. Vitamins and supplements are considered as supplementary medications regardless whether they are prescribed by the doctor.
If it is a follow-up visit to the panel doctor or panel specialist clinic, do I need to complete a claim form again?
Yes, you will still need to complete and sign a new claim form for your follow-up visit.
Print all queries
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