What you need to know.

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Remember to present your MHS membership card and your identity card when visiting our panel doctor, panel private specialists or specialists at government/restructured hospitals.

You will need to bring your referral letter from the panel doctor during your first visit to our panel private specialists or specialists at government/restructured hospitals.

To view the list of panel doctor and panel private specialists under your plan, log in here.

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1

Prepare the required documents and complete the claim form

Required documents
  • Final medical bills and receipts 
  • Medical reports, if available
  • Copy of referral letter if you are claiming for a specialist visit
  • Copy of the attending physician’s prescription if you are claiming for purchase of drugs
  • CPF MediSave Statement showing Hospital Registration Number (HRN), for those bill(s) fully/partially paid using MediSave

Claim forms

2

Send us your documents and claim form

If you are unable to submit with the MHS (Outpatient Care) eSign claim form, please email to us at healthcare@income.com.sg

  1. How to tell if your hospital/medical bills are original and final:
    a. The bill is a final bill, not an estimated or interim bill.
    b. The bill is an original copy, not a duplicate or a photocopy/scanned copy.
    c. There is no outstanding amount due to the medical institution.
    d. The amount covered by Medisave is approved, if applicable.
    e. The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable.
  2. Unless you have submitted the original document to us, you are required to keep the original medical bills/receipts for six months as we may request for them for verification prior to/post settlement of your claim.

Information is correct as at 18 July 2024.

Your queries answered.

No, you will not be able to make such a claim.

No, you will not be able to make such a claim.

No, you will not be able to make such a claim. Vitamins and supplements are considered as supplementary medications regardless whether they are prescribed by the doctor.

Yes, you will still need to complete and sign a new claim form for your follow-up visit.

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Get in touch with us.

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