Frequently Asked Questions

Income Treats

• Q:What is Income Treats?

  A:

  Income Treats is a customer rewards programme for all Income policyholders, including single trip travel insurance policies (during the period when the policy is in forced). 

• Q:How do I redeem Income Treats?

  A:

  To redeem Income Treats, you need to login with your email and password, via www.income.com.sg/Treats. After you log in, select the treats and refer to the redemption instructions indicated.   

  If you do not have  an account, you can register for one via me.income.com.sg

• Q:What are Featured Treats?

  A:

  Featured Treats are monthly specials that can be in the form of a lucky draw, free gifts or special deals / discounts. Featured Treats are only available within a limited period in the month and / or for a limited quantity.

• Q:How will I be informed of any new Treats?

  A:

  Policyholders will be informed of new Treats via the monthly Income Treats eDMs. To ensure that you receive these eDMs, please update your email address and select “Yes” for your Marketing Materials Options. To do so, you can log in here.

• Q:Can I redeem more than one treat at each time?

  A:

  Yes, you can redeem more than one treat at each time.

• Q:Can the treats be redeemed multiple times?

  A:

  Please refer to the Terms and Conditions of each treat to determine the number of times you can redeem the treat. 

• Q:Income Treats - Can I transfer the treats to my family and / or friends?

  A:

  No, the treats are non-transferable.

• Q:Income Treats - Are the treats refundable or exchangeable for cash or in kind?

  A:

  No, the treats are non-refundable or exchangeable for cash or in kind.

• Q:What should I do if I have questions about Income Treats?

  A:

  You can submit an online enquiry form here.

Birthday Treats

• Q:What are Birthday Treats?

  A:

  Birthday Treats are specially curated treats for policyholders to enjoy in their birthday month and the month after. You will not be able to redeem Birthday Treats outside of this period. 

• Q:Where can I redeem my Birthday Treats?

  A:

  Visit www.income.com.sg/Treats and log in via your email and password to redeem your Birthday Treats. You can only redeem your Birthday Treats on your Birthday month and the month after. 

• Q:How many times can I redeem the Birthday Treats?

  A:

  You can redeem each Birthday Treat once. Please refer to the Terms and Conditions for each treat for more details.

• Q:How will I be informed about my Birthday Treats?

  A:

  You will receive a Birthday e-card from Income three days before your Birthday month. You can click on the link in the e-card to be directed to the Birthday Treats. Alternatively, you can visit www.income.com.sg/Treats to view your treats. 

• Q:Who is eligible for Income's Birthday Treats?

  A:

  All Income policyholders with an in forced policy are eligible for the Birthday Treats.

• Q:What should I do if I am unable to log in to redeem my Treats?

  A:

  Please submit an online enquiry here.