Frequently Asked Questions

Account and Registration

• Q:How can I register for So Steady Programme?

  A:

  You will first have to download the My Income App, available on both Google Play and the App Store.
  
  After downloading the My Income App, open the app and log in with your My Income account. If you do not have an account, you can register for one.

  Click on So Steady Programme on the Homepage after you have logged in to sign up for the progranmme.

  For more information on how to sign up for the So Steady Programme, refer to our user guide.

  For more information on your My Income account registration, refer to our FAQs

  
  

• Q:Who is eligible to sign up for So Steady Programme?

  A:

  Income policyholders who are 50 years old and above with an in-forced policy (excluding single trip travel insurance) and a valid My Income account are eligible to sign up for the So Steady Programme.

  Dependants’ Protection Scheme (DPS) and Eldershield scheme are administered by Great Eastern Life (GEL) and the Government respectively. Policyholders of these products are not eligible to sign up for the So Steady Programme. 

• Q:Is there a sign-up fee for the programme?

  A:

  No there is no sign-up fee for the programme. 

• Q:Why is my account terminated?

  A:

  Income reserves the right to terminate So Steady Programme accounts if we find suspicious activities on the user’s accounts.

• Q:How can I terminate my So Steady Programme account?

  A:

  To terminate your So Steady Programme account, please send an email to sosteady@income.com.sg.

Device

• Q:Am I able to login with multiple devices?

  A:

  No, you will only be able to login on one device at a time. Logging into a new device will log you out of your other device.

• Q:How can I change my activity tracker?

  A:

  You can change your activity tracker from the Settings icon > Link Tracking Device/App.

• Q:If I accidentally delete My Income App, will all my synced data in So Steady Programme be gone?

  A:

  No, your data and points will still be available on your So Steady Programme account.

• Q:If I change my activity tracker, will I lose all the data / points earned?

  A:

  No, your data and points will still be available on your So Steady Programme account.

• Q:There are discrepancies in the data from my wearable / Apple Health / Google Fit to what is recorded on So Steady Programme. What can I do?

  A:

  You can double check that your tracker has been sycned or manually refresh the data by pulling down your screen on the Dashboard page.

  If the data reflected is still not accurate, you can email us at sosteady@income.com.sg with screenshots of the data from your device.

• Q:Which activity trackers are compatible with the So Steady?

  A:

  Currently, you can sync your sleep and steps data from Apple Health (only for iOS devices), Google Fit (only for Android devices), Fitbit and Garmin. 

• Q:Why does my activity tracker not sync?

  A:

  You can try to manually sync it in the app by pulling down your screen on the Dashboard page. You can also check that your tracker has been synced to your tracking app.

  Otherwise, you can email us at sosteady@income.com.sg.

Merchants

• Q:I am a fitness/dining merchant. How can I become a partner under So Steady Programme?

  A:

  Thanks for your interest! Please email sosteady@income.com.sg

• Q:Who are the partners on the So Steady Programme?

  A:

  You may find the partners here.

Steady Points and Rewards

• Q:Can I transfer my Steady points to another person?

  A:

  No, you will not be able to transfer your Steady points.

• Q:How do I earn Steady points?

  A:

  You can earn Steady points from a variety of actions:

  • Syncing your steps and sleep from activity trackers
  • Dining at participating food outlets
  • Working out at participating fitness centres
  • Ordering groceries from participating grocery retailers
  • Checking in at parks, stadiums, public pools & gyms
  • Attending So Steady webinars and fitness sessions
  • Taking part in So Steady challenges

• Q:How long are my rewards valid for? Where can I check?

  A:

  The expiry of e-vouchers redeemed or won from challenges are shown under Rewards > My Rewards.

  For rewards that are in the form of physical gifts or vouchers, we will send a redemption letter to the policyholder's registered mailing address. Please redeem it from selected outlets within the expiry date indicated in the redemption letter. Subject to terms and conditions of the respective merchants.

• Q:How long will the Steady points that I have earned be valid for?

  A:

  Steady points earned between	Expire by
  1 July and 31 October	31 December the same year
  1 November and 31 December	30 June the following year
  1 January and 30 April	30 June the same year
  1 May and 30 June	31 December the same year

  
  

• Q:Why am I not able to redeem my points?

  A:

  You must be a policyholder with an in-forced insurance policy (not applicable to Single trip travel insurance, DPS and Eldershield schemes) at the point of redemption. If you are not able to redeem, there is a possibility that your policy is no longer active.

• Q:I just redeemed an e-voucher, but it does not work when I tried to use it. What should I do?

  A:

  Please check that the e-voucher has not expired and the terms and conditions attached to the e-voucher. If it is still valid, please write to sosteady@income.com.sg for us to investigate the matter.

• Q:I redeemed a physical gift/voucher but have yet to receive the redemption letter. Who should I ask?

  A:

  The processing time is about one month from date of redemption. Please email sosteady@income.com.sg if you need further assistance.

• Q:Is there a limit to the number of points that I can earn?

  A:

  There is no limit to the number of points you can earn. However, there is an expiry date for the points earned within each season. There are two seasons in a year. Season A which is from 1st January to 30th June, and Season B which is from 1st July to 31st December.

  
  

  Steady points accumulated in the last 2 months of each season (A & B) can be carried over to the next season. The remaining points accumulated in the first 4 months of the season, if unutilised will expire. For example, points accumulated in May and June may be carried over to Season B. Similarly, Steady points accumulated in November and December, may be carried over to the upcoming Season A.

• Q:Is there a limit to the amount of rewards that I can redeem?

  A:

  Yes, as part of the programme launch you may redeem up to $40 worth of vouchers from now till 30 June 2022. Thereafter you may redeem $20 worth of vouchers for each season.  

• Q:My reward has expired. Can I still use it?

  A:

  Sorry, we are unable to reissue your reward.

• Q:Why are my points for sleep and steps not reflected even though I have synced my activity tracker?

  A:

  In order to earn Steady points, you will need to enter So Steady programme at least once every 7 days to sync your sleep and steps data. If there are still discrepancies, you may email to sosteady@income.com.sg.

Profile

• Q:How can I change my display name?

  A:

  Please go to Setting > Profile to change your display name. 

Technical

• Q:Why am I not able to check-in at a location?

  A:

  You will need to ensure that you have allowed permission to access Location for My Income App.

  For iOS users, you can check that under your phone Settings > My Income App.
  
  For Android users, you can check that under your phone Settings > Apps and Notifications > My Income App > Permissions.

• Q:Why does my QR Code scanner not work?

  A:

  You will need to ensure that you have allowed permission to access Camera and location for My Income App.

  For iOS users, you can check that under your phone Settings > My Income App.
  
  For Android users, you can check that under your phone Settings > Apps and Notifications > My Income App > Permissions.

Challenges

• Q:How are points allocated for group challenges?

  A:

  If you pass the group challenge, the bonus points will be allocated to all group members, regardless of their individual performance.

• Q:How do I form a group to participate in the group challenge?

  A:

  You will first need to add your friend to your friends list on the settings page of the So Steady Programme, after which you can go to the group challenge you want to join, create a group, and invite your friends.

• Q:I am short of one member for a group challenge. Can I still participate?

  A:

  No, you are unable to participate. You will need the exact number of group members required for each challenge.

• Q:If I join a check-in or QR code scanning challenge at 12pm and the challenge has already started, will my check-ins and QR codes scanned before 12pm count towards the challenge target?

  A:

  Yes, your check-ins and QR codes scanned for the entire day will count towards the challenge target.

• Q:If I join a steps or sleep challenge at 12pm and the challenge has already started, will my steps or sleep synced before 12pm be counted towards the challenge target?

  A:

  Yes, the number of steps and hours of sleep synced for that entire day will count towards the challenge target.

• Q:What types of challenges are there and how can I take part?

  A:

  There are group challenges and individual challenges. These can involve steps, sleep, workout and diet. 

  You can switch on your notifications to be informed of a new challenge!

• Q:Where can I view the challenge leader board?

  A:

  Only certain challenges will feature a leader board. For such challenges, you can click on the leader board icon found on the top right hand corner in the Challenge details page.

• Q:Why am I not able to invite friends to the group challenge?

  A:

  Your group may have already reached the maximum number of participants and only group leaders will be able to invite friends to the challenge.