So Steady Library

You will first have to download the My Income App, available on both Google Play and the App Store.

After downloading the My Income App, open the app and log in with your My Income account. If you do not have an account, you can register for one.

Click on So Steady Programme on the Homepage after you have logged in to sign up for the progranmme.

For more information on how to sign up for the So Steady Programme, refer to our user guide.

For more information on your My Income account registration, refer to our FAQs

Income policyholders who are 50 years old and above with an in-forced policy (excluding single trip travel insurance) and a valid My Income account are eligible to sign up for the So Steady Programme.

Dependants’ Protection Scheme (DPS) and Eldershield scheme are administered by Great Eastern Life (GEL) and the Government respectively. Policyholders of these products are not eligible to sign up for the So Steady Programme. 

No there is no sign-up fee for the programme. 

Income reserves the right to terminate So Steady Programme accounts if we find suspicious activities on the user’s accounts.

To terminate your So Steady Programme account, please send an email to sosteady@income.com.sg.

No, you will only be able to login on one device at a time. Logging into a new device will log you out of your other device.

You can change your activity tracker from the Settings icon > Link Tracking Device/App.

No, your data and points will still be available on your So Steady Programme account.

No, your data and points will still be available on your So Steady Programme account.

You can double check that your tracker has been sycned or manually refresh the data by pulling down your screen on the Dashboard page.

If the data reflected is still not accurate, you can email us at sosteady@income.com.sg with screenshots of the data from your device.

Currently, you can sync your sleep and steps data from Apple Health (only for iOS devices), Google Fit (only for Android devices), Fitbit and Garmin. 

You can try to manually sync it in the app by pulling down your screen on the Dashboard page. You can also check that your tracker has been synced to your tracking app.

Otherwise, you can email us at sosteady@income.com.sg.

Thanks for your interest! Please email sosteady@income.com.sg

You may find the partners here.

No, you will not be able to transfer your Steady points.

You can earn Steady points from a variety of actions:

• Syncing your steps and sleep from activity trackers
• Dining at participating food outlets
• Working out at participating fitness centres
• Ordering groceries from participating grocery retailers
• Checking in at parks, stadiums, public pools & gyms
• Attending So Steady webinars and fitness sessions
• Taking part in So Steady challenges

The expiry of e-vouchers redeemed or won from challenges are shown under Rewards > My Rewards.

For rewards that are in the form of physical gifts or vouchers, we will send a redemption letter to the policyholder's registered mailing address. Please redeem it from selected outlets within the expiry date indicated in the redemption letter. Subject to terms and conditions of the respective merchants.

You must be a policyholder with an in-forced insurance policy (not applicable to Single trip travel insurance, DPS and Eldershield schemes) at the point of redemption. If you are not able to redeem, there is a possibility that your policy is no longer active.

Please check that the e-voucher has not expired and the terms and conditions attached to the e-voucher. If it is still valid, please write to sosteady@income.com.sg for us to investigate the matter.

The processing time is about one month from date of redemption. Please email sosteady@income.com.sg if you need further assistance.

There is no limit to the number of points you can earn. However, there is an expiry date for the points earned within each season. There are two seasons in a year. Season A which is from 1st January to 30th June, and Season B which is from 1st July to 31st December.

Steady points accumulated in the last 2 months of each season (A & B) can be carried over to the next season. The remaining points accumulated in the first 4 months of the season, if unutilised will expire. For example, points accumulated in May and June may be carried over to Season B. Similarly, Steady points accumulated in November and December, may be carried over to the upcoming Season A.

Yes, as part of the programme launch you may redeem up to $40 worth of vouchers from now till 30 June 2022. Thereafter you may redeem $20 worth of vouchers for each season.  

Sorry, we are unable to reissue your reward.

In order to earn Steady points, you will need to enter So Steady programme at least once every 7 days to sync your sleep and steps data. If there are still discrepancies, you may email to sosteady@income.com.sg.

Please go to Setting > Profile to change your display name. 

You will need to ensure that you have allowed permission to access Location for My Income App.

For iOS users, you can check that under your phone Settings > My Income App.

For Android users, you can check that under your phone Settings > Apps and Notifications > My Income App > Permissions.

You will need to ensure that you have allowed permission to access Camera and location for My Income App.

For iOS users, you can check that under your phone Settings > My Income App.

For Android users, you can check that under your phone Settings > Apps and Notifications > My Income App > Permissions.

If you pass the group challenge, the bonus points will be allocated to all group members, regardless of their individual performance.

You will first need to add your friend to your friends list on the settings page of the So Steady Programme, after which you can go to the group challenge you want to join, create a group, and invite your friends.

No, you are unable to participate. You will need the exact number of group members required for each challenge.

Yes, your check-ins and QR codes scanned for the entire day will count towards the challenge target.

Yes, the number of steps and hours of sleep synced for that entire day will count towards the challenge target.

There are group challenges and individual challenges. These can involve steps, sleep, workout and diet. 

You can switch on your notifications to be informed of a new challenge!

Only certain challenges will feature a leader board. For such challenges, you can click on the leader board icon found on the top right hand corner in the Challenge details page.

Your group may have already reached the maximum number of participants and only group leaders will be able to invite friends to the challenge.