So Steady User Guide

Pairing your tracking device
After you’ve successfully signed up, you’ll be prompted to pair a tracking device. You can choose only one of the available tracking device options.

For Android users, you can choose between Google Fit, Fitbit and Garmin. For iPhone users, you can choose between Apple Health, Garmin and Fitbit.

If you wish to register or change your tracking device, navigate to Settings > Link tracking device / app.

For users paired to Apple Health or Google Fit, you will need to register your tracking device again if you sign out of your account, by going to Settings > Link tracking device / app. 

If your health data is still not syncing, you may try the following steps:

For Fitbit:

For Apple Health:

For Google Fit:

For Garmin:

Ensure your app data is up to date by pulling down on the Dashboard to refresh your data.

If you are using Fitbit or Garmin, you will need to wear the device to sleep, and the sleep data will automatically be synced. No additional efforts on your end.

If you are using Apple Health, you will need to use Sleep Schedule in the Clock app to track your sleep. You will be guided through the initial setup by setting what time you want to go to bed and to wake up. If you have already setup sleep schedule, do remember to turn it on to ensure proper tracking. Read here for more details.

If you are using Google Fit, follow these steps to track your sleep:

View a breakdown of your points by clicking the orange arrow on the Dashboard.

Then click into each category of steps, sleep hours, etc to find the number of points awarded for each applicable day.

There are two seasons in a year. Season A which is from 1^st January to 30^th June, and Season B which is from 1^st July to 31^st You will be able to redeem a maximum of $20 worth of vouchers per season with your points.

Steady points accumulated in the last 2 months of each season (A & B) can be carried over to the next season. The remaining points accumulated in the first 4 months of the season, if unutilised will expire. For example, points accumulated in May and June may be carried over to Season B. Similarly, Stready points accumulated in November and December, may be carried over to the upcoming Season A.

Steady points that are not redeemed will expire after the season is over. You may click into the category ‘Expired’ to find the number of points that are expired for the previous season.

In order to earn Steady points, you will need to enter So Steady Programme at least once every 7 days to sync your sleep and steps data.

Once the sleep data is synced to So Steady Programme, you will not be able to amend it. Do note that you will get 5 Steady points for a minimum of 7 hours of sleep each day. For users synced to Garmin, the points will only be given the following day.

Here is a breakdown of the number of Steady points you can earn each day for steps:

If there appears to be a discrepancy in your tracking data, don’t panic! Go to your selected tracking app (i.e. Apple Health, Google Fit, Garmin or Fitbit) and ensure that your latest data has synced there. Then go back to So Steady Programme and pull down on the Dashboard to refresh.

View messages from us by clicking the bell icon on the top right corner of your screen.

If there’s a red button at your bell icon, it means you have unread messages. Check them out!

Navigate to ‘Groceries’ from 'Earn Points' on the menu bar at the bottom of your screen.

Enter the ‘Order number’ and ‘Delivery date’ found on your FairPrice Online delivery confirmation and tap on ‘Submit’. For order number submissions, kindly only submit the order number and exclude any prefix or symbols.

You can only submit your grocery order within 7 days after delivery.

You will receive a notification within 10 days of submission after your order has been verified.

20 Steady points will be credited to you upon confirmation. You can view your points by clicking the orange arrow on the Dashboard. Navigate to ‘Meals’ to see the credited points.

Do note that you can only submit 1 grocery order per calendar week (Monday to Sunday).

Check in to a location by clicking on the ‘Earn Points’ icon on the menu bar at the bottom of your screen and select 'Check In'.

The first time you enter this page, you will be asked to allow the App to access your location. You will have to allow and switch on your location services!

When you are within a check-in zone, the pin will appear in green. Click on the pin and there will be an orange ‘Check In’ button for you to tap on.

You may notice other location pins nearby are in red. This means you are not within the check-in zone for those pins.

Do note that you can only check in a maximum of once per day, and each successful check-in will earn you 20 Steady points. 

When you first navigate to ‘Scan’ from ‘Earn Points’ on the menu bar at the bottom of your screen, do allow the app to access the camera. Please also ensure that your location services are switched on.

Go to ‘Scan’ and make sure the QR code displayed is within the frame. Start earning points when you scan:

-at our participating food outlets,
-at our participating fitness centres or
-at our So Steady webinars & virtual events

QR codes have to be scanned at the premises of our participating partners, usually found at the payment counter or given out by the service staff. As for our So Steady virtual sessions, the QR code will only be shown at the end of the event.

Do note that there is a limit to the number of times you can scan the QR code. Here’s the breakdown of the limit and the points you can earn.

View available Rewards by clicking on the ‘Rewards’ on the menu bar at the bottom of your screen.

• Click ‘Redeem’ to claim a reward with your available points.
• If you have insufficient points, are under DPS and/or Eldershield scheme or do not have an in-forced policy with Income, you will not be able to redeem the reward. For more details on the reward, you can click ‘View’.
• You can view the items you have redeemed under ‘My Rewards’.

Do note that there is a limit to the amount of rewards you can redeem. Refer to the table below for the breakdown on rewards redemption limits.

To make the most of your Steady points, you are encouraged to allow your Steady Points to accumulate to redeem higher voucher amounts. 4,500 points will earn you a $20 voucher, but 2,000 Oh! points will only earn you a $5 voucher.

(Image for illustration purposes only)

If you have earned 3,000 points and redeemed $10 worth of vouchers between January to June, you will only be able to get another $30 worth of vouchers by 30 June.

For rewards you have redeemed, do take note of the expiry date of the evoucher. After the expiry date, the e-voucher will be removed from ‘My Rewards’. We will not be able to extend the expiry date of the e-vouchers.

Refer your friend to So Steady Programme and both of you will receive 200 bonus Steady points each.

Navigate to Settings > Refer a Friend, and choose how you wish to share the referral message (via Whatsapp, SMS, email, etc.).

Check out our Resources page by going into Settings > Resources

Explore a library of tips on wellness and active lifestyle from our partners and look for our partners under Partners Directory.

• Click on ‘Challenge’ in the menu bar at the bottom of your screen to check out available challenges.

• View the latest challenges by clicking on ‘New’ at the top of your screen. You can choose to filter by selecting the relevant tabs to view Individual or Group challenges only.

• View the challenges you’ve joined under ‘My Challenges’.

• See who has invited you to join an So Steady challenge when you click on ‘Invitation’. The invitations will also appear in your notifications.

• Add friends to a group challenge when you create a group! You can only add friends who are already on So Steady Programme.
  
  
• To join group challenges, you need to enter into the challenge details page. Click on Create Group and you can (a) Name your group and (b) Select a picture to represent your group icon (optional). 

• Thereafter you can choose to Add Friends. Search for your friends’ full name with at least 3 letters and a list of people with the name consisting of these 3 letters would appear. Once you have identified your friend, select ‘Invite Friend’. You’ll see ‘Remove Invite’ once the request is sent.

• For a group challenge of two people, the first friend who joins the challenge will complete the group. You cannot change group members thereafter.
  
• To check on Steady points earned from Challenges, you can click the orange arrow on the Home screen. Then click into the ‘Challenge’ category to find the number of points awarded for each challenge.

For any enquiries, you can drop us an email at sosteady@income.com.sg with the relevant screenshots.