Frequently Asked Questions

Overseas Study Protection Plan

General
  • Q:Does this policy meet the healthcare requirements of the foreign country/institution?

    A:

    You can verify with the foreign institution or relevant authority to determine if this plan meets their requirement as healthcare requirements vary for different institutions or countries.

  • Q:Does this policy cover me if I travel outside my country of study for leisure trips?

    A:

    Yes. We understand that as students, you may travel for leisure; therefore we have designed our main plan, Trip Protect rider, and Overseas Medical Expenses rider, to provide you with worldwide coverage when you are overseas.

    However, please note that we exclude travel to Afghanistan, Iraq, Liberia, Sudan and Syria.

  • Q:What rider can I add to my plan to cover my leisure trips?

    A:

    You can add the Trip Protect rider to your policy to protect you during your leisure trip from theft or damage of personal belongings, unused entertainment ticket, trip disruption, and more. For more information, please view section under ‘Trip Protect rider’.

  • Q:Does this policy cover participation in dangerous sports or activities while overseas?

    A:

    Leisure activities that are accessible to the general public/tourists such as bungee jumping, scuba diving, motorcycling (including pillion riding), horse riding, winter sports, water rafting are covered in our standard policy terms.

    However, dangerous or professional sports and activities are not covered in our policy terms. You may contact us at 6788 6616 or email to us at csquery@income.com.sg if you wish to check if the activity you are taking part in is covered.

[Main Plan] Personal Accident and Medical Cover
  • Q:What does the “Accidental death and permanent disability” benefit cover?

    A:

    Accidental death and permanent disability protects you against accidental death or permanent disabilities due to accidents. In such events, we will pay out according to the scale of compensation to lighten the financial load on you or your family.

  • Q:Does this policy cover me when I am in Singapore?

    A:

    This policy is designed to protect you against accidents while you are overseas. However, the accidental death and permanent disability cover will start when you leave the place you usually live in Singapore to start your travel, or three hours before the start date of your policy, whichever is later.

    Accidental death and permanent disability cover ends when:

    a. you arrive at the place that you usually live in Singapore after your travel;

    b. three hours after you return to Singapore; or

    c. three hours after the end of the period shown on your schedule;

    whichever is earlier.

  • Q:What does the “Overseas medical expenses incurred due to injury” benefit cover?

    A:

    If you suffer an injury due to an accident while overseas, we will pay for the reasonable and necessary inpatient and outpatient medical treatment requested by a medical practitioner for you to be treated immediately while overseas, up to 90 days from the date of the first treatment or up to the benefit limit, whichever comes first.

  • Q:Can I continue my treatment in Singapore for an injury suffered whilst overseas?

    A:

    Yes. If you were unable to complete treatment overseas for the injury suffered while overseas and need to receive inpatient or outpatient medical treatment in Singapore, you must do so within seven days of your return to Singapore.

    We will pay for your medical expenses up to 90 days from the date of the first treatment overseas, or 30 days from the first treatment in Singapore, whichever is earlier.

  • Q:What does the “Overseas medical expenses incurred due to sickness (outpatient medical treatment only)” benefit cover?

    A:

    If you suffer a sickness while overseas, we will pay for the reasonable and necessary outpatient medical treatment requested by a medical practitioner for you to be treated immediately while overseas, up to 90 days from the date of the first treatment or up to the benefit limit, whichever comes first.

    There is an excess of $100 (amount that you are responsible to pay for) for each outpatient treatment visit.

  • Q:Can I continue my outpatient medical treatment in Singapore for a sickness suffered whilst overseas?

    A:

    Yes. If you were unable to complete treatment overseas for the sickness suffered while overseas and need to receive outpatient medical treatment in Singapore, you must do so within seven days of your return to Singapore.

    We will pay for your outpatient medical expenses up to 90 days from the date of the first treatment overseas, or 30 days from the first treatment in Singapore, whichever is earlier.

    There is an excess of $100 (amount that you are responsible to pay for) for each outpatient treatment visit.

  • Q:Who do I contact if I am injured or sick and need to be evacuated while overseas?

    A:

    You may call our appointed assistance company at their 24-hour hotline (65) 6338 1222 for assistance.

  • Q:Can I choose my means and destination of evacuation?

    A:

    No, either Income or our appointed assistance company will arrange and decide on the most suitable means of evacuation. This may include air ambulance, surface ambulance, regular air transportation, and any other appropriate method to move you to the medical facility for treatment. Please be assured that our decisions will be solely based on the medical necessity and the severity of your medical condition.

  • Q:What does “Sending you home” benefit cover?

    A:

    This covers the costs incurred for the transportation and return of your mortal remains to Singapore or to your home country. This benefit is only payable if you die due to an injury or a sickness whilst overseas.

[Main Plan] Travel Inconvenience Cover
  • Q:What does the “Travel delay” benefit cover?

    A:

    This covers you when the public transport you are scheduled to travel on, between Singapore and the city of your overseas residence, or while you are on a leisure trip, is delayed for more than six hours in a row. You must not be the cause of this delay.

    For travel delay of more than six hours in a row, we will pay you a cash benefit of $50 for every full six consecutive hours of delay. For example, if you have experienced a consecutive delay of 13 hours that is not due to your fault, we will pay you a cash benefit of $100.

  • Q:Does this policy cover checked-in baggage that is lost or damaged while I am travelling?

    A:

    If you are travelling between Singapore and the city of your overseas residence, or on your leisure trip, you can make a claim to repair or replace your lost or damaged checked-in baggage if they are checked-in with a public transport provider which you are scheduled to travel with. You must not be the cause of the loss or damage.

    The sub-limit for each item, set, or pair, is $500, subject to an overall section limit in the table of cover according to your plan.

[Main Plan] Overseas Personal Home Contents and Alternative Accommodation Cover
  • Q:What does the “Loss or damage of overseas personal home contents due to natural disaster, fire or theft” benefit cover?

    A:

    If your personal home contents (for example, laptop, passport, or travel documents) are lost or damaged due to natural disasters, fire or theft while stored at your overseas residence, we will pay you to repair or replace the lost or damaged items.

    Laptop $1,000
    Mobile phone $300
    Other personal belongings $500 per item, set or pair.
    Hotel accommodation expenses
    (for replacing passport or travel document)
    $500 per room per day
  • Q:Does this policy cover the loss of my passport or travel documents?

    A:

    The “Loss or damage of overseas personal home contents due to natural disaster, fire or theft” benefit under the main plan covers you, if your passport or travel documents that are stored at your overseas residence gets lost or damaged due to natural disasters or theft.

    If you would like cover for losing your passport or travel documents while on a leisure trip, you would have to opt for the Trip Protect rider which contains the “Losing travel documents benefit”. 

    Under both benefits, we will pay for:

    a. The reasonable transport and accommodation expenses that you incurred when travelling to replace your lost passport or travel documents; and

    b. The administrative cost to replace your lost passport or travel documents.


  • Q:What does “Alternative Accommodation” benefit cover?

    A:

    This benefit covers you if your overseas residence becomes unsuitable for living as a result of loss or damage caused by fire or natural disaster. You can claim for the reasonable hotel accommodation expenses of a standard room when you stay in a hotel in the city of your overseas residence while your overseas residence is undergoing repair or reinstatement.

[Optional Benefit] Overseas Medical Expenses rider
  • Q:What is covered under Overseas Medical Expenses rider?

    A:

    This rider expands the overseas medical expenses coverage in the main plan and includes additional cover for inpatient medical expenses incurred due to sickness.

    If you suffer an injury or sickness while overseas, we will pay for the reasonable and necessary medical treatment requested by a medical practitioner for you to be treated immediately while overseas, up to 90 days from the date of the first treatment or benefit limit, whichever comes first.

    If you were unable to complete treatment overseas for the injury or sickness suffered while overseas and need to receive medical treatment in Singapore, you must do so within seven days of your return to Singapore. We will pay for your medical expenses up to 90 days from the date of the first treatment overseas, or 30 days from the first treatment in Singapore.

    There is an excess of $100 (amount that you are responsible to pay for) for each outpatient treatment visit due to sickness.

  • Q:Can I make a claim for inpatient medical expenses due to a sickness?

    A:

    Yes, only if you have purchased the Overseas Medical Expenses rider. We will pay for your inpatient treatment that is recommended by a medical practitioner up to sub-limits and limits in the table of cover according to your plan.

[Optional Benefit] Trip Protect rider
  • Q:What is covered under Trip Protect rider?

    A:

    Trip Protect rider covers you while you are on your leisure trip for the following additional benefits:

    a) Theft or damage of personal belongings

    b) Losing travel documents

    c) Rental vehicle excess

    d) Cancelling your trip

    e) Trip disruption

    f) Unused entertainment ticket

    g) Missed connections

    h) Overbooked public transport

    Only leisure trips that start after the Trip Protect rider has been included in your policy will be covered under the Trip Protect rider.

    Click here to see more details

  • Q:After adding the Trip Protect rider, am I allowed to remove it if I am not intending to take leisure trips anymore?

    A:

    No, removal of optional benefits during the period of insurance is not allowed. The Trip Protect rider is priced competitively to automatically cover any leisure trips you take after activation, giving you peace of mind and not having to worry about remembering to activate travel insurance when you take another leisure trip.

  • Q:What is considered as a leisure trip?

    A:

    Leisure trip means a journey taken during the period of insurance:

    a. to another country from your overseas residence, Singapore or home country (international travel); or

    b. to a domestic destination that is at least 90km away from your overseas residence (domestic travel)

    However, please note that we exclude:

    i. travel to Afghanistan, Iraq, Liberia, Sudan and Syria;

    ii. temporary relocations (e.g. for studies, internships, student exchange etc.);

    iii. travel to places which are part of your regular commute; and

    iv. domestic travel within Singapore or your home country.

Terrorism Cover
  • Q:Does the policy cover acts of terrorism?

    A:

    Losses arising from acts of terrorism is covered under the policy. If any of the insured events is caused by an act of terrorism; resulting in a loss under any of the benefits, the policy will still respond accordingly. E.g. Under section 1, if the insured person is accidentally injured due to a terrorist attack, and is permanently disabled, the benefit will respond accordingly.

    Act of terrorism means an act (which may include using force or violence) by any person or group, committed for political, religious, ideological or similar purposes, with the aim of influencing any government or to put the public, or any section of the public, in fear. Robberies or other criminal acts mainly committed for personal gain and acts arising mainly as a result of personal relationships will not be considered as an act of terrorism. Act of terrorism also includes any act which is confirmed by the relevant government as an act of terrorism. Using nuclear, chemical or biological substances or weapons will also be considered an act of terrorism.

COVID-19 Medical Cover
  • Q:How can I add the COVID-19 medical cover to my plan?

    A:

    COVID-19 medical cover — Section 20b: Medical expenses overseas due to COVID-19 and Section 20c: Emergency medical evacuation and sending you home due to COVID-19 — is automatically included as part of the Overseas Medical Expenses rider. You are unable to add the COVID-19 medical cover to your plan without purchasing the Overseas Medical Expenses rider.

  • Q:What is covered under the COVID-19 medical cover?

    A:

    We will cover you for the following benefits up to the sub-limit and limit as shown in the table of cover according to your plan, if you are diagnosed with COVID-19 while overseas.

    Overseas Medical Expenses rider (optional) ME Starter ME Value ME Supreme
    COVID-19 medical cover Per insured person Per family cover Per insured person Per family cover Per insured person Per family cover
    Section 20b – Medical expenses overseas due to COVID-19 S$50,000 S$250,000 S$100,000 S$500,000 S$200,000 S$1,000,000
    Section 20c – Emergency medical evacuation and sending you home due to COVID-19 S$100,000 S$300,000 S$100,000 S$300,000 S$100,000 S$300,000
  • Q:What is not covered under the COVID-19 medical cover?

    A:

    There is no coverage for claims arising from COVID-19 for all other benefits except under Section 20b and Section 20c. The coverage is applicable for all countries except Afghanistan, Iraq, Liberia, Sudan and Syria.

    Under Section 20b – Medical expenses overseas due to COVID-19, this benefit will not cover claims directly or indirectly caused by or arising from the following:

    • Any expenses incurred for mandatory COVID-19 diagnostic tests that you are required to take, such as Antigen Rapid Test (ART), Polymerase Chain Reaction (PCR) test, rostered routine tests, pre-departure tests and post-arrival tests, which do not form part of the treatment or diagnosis.
    • Any medical expenses incurred for COVID-19 treatment in Singapore or your home country.
    • Any medical expenses incurred for COVID-19 vaccine complications where the vaccine or vaccination is not approved by government authorities where you are taking the vaccination, or the World Health Organization (WHO) at the time of vaccination.

    Under Section 20c – Emergency medical evacuation and sending you home due to COVID-19, this benefit will not cover claims directly or indirectly caused by or arising from the following:

    • Any expenses incurred for mandatory COVID-19 diagnostic tests that you are required to take, such as Antigen Rapid Test (ART), Polymerase Chain Reaction (PCR) test, rostered routine tests, pre-departure tests and post-arrival tests, which do not form part of the treatment or diagnosis.
    • Any medical expenses incurred for COVID-19 vaccine complications where the vaccine or vaccination is not approved by government authorities where you are taking the vaccination, or the World Health Organization (WHO) at the time of vaccination.
  • Q:Are there any conditions to be eligible for the COVID-19 medical cover?

    A:

    You must fulfil all vaccination, pre-departure tests and post-arrival tests requirements (if any) imposed by the destination country or transport operator at the time your trip is booked. You need not submit the test result or proof of vaccination at the time you sign up for the Overseas Medical Expenses rider but you must furnish it to us at the time you submit the claim.

    If you are overseas on the start date of the Overseas Medical Expenses rider, you will only be covered for COVID-19 after 14 days from the start date of the Overseas Medical Expenses rider.

Application and Procedure
  • Q:Who can be insured under this policy?

    A:

    You are eligible to be insured under this policy if you are :

    a. Between 8 and 65 years of age; unless you are a child insured under a family cover, then you must be more than 30 days but less than 25 years of age and unemployed throughout the period of insurance;

    b. Registered as a full-time or part-time student with an educational institution holding a valid student identification card issued by the educational institution and hold an NRIC or valid Singapore student pass and residing overseas for the purpose of study or student internship; and

    c. Studying or taking part in a student internship outside Singapore and outside your home country

    If you are the legal spouse or child(ren) of the student insured under this policy and residing overseas with the student insured, you must hold a valid Singapore identification document such as an NRIC, employment pass, work permit, long-term visit pass.

  • Q:Can I include cover for my spouse/children who are going overseas with me?

    A:

    Yes. The family cover covers a maximum of 2 adults with:

    a. the insured person registering as the student; and

    b. his/her legally married spouse;

    and any number of their children more than 30 days but less than 25 years of age named in the schedule.

    The child(ren) must:

    i. be the biological or legally adopted child of the adult described in paragraph a and b above; and

    ii. not be employed (full time or part time) during the term of the policy.

  • Q:What do I indicate as the “Period of Insurance”?

    A:

    The period of insurance should be the period of your overseas study. You can choose a policy period from 6 to 12 months.

    If you are going overseas for more than one year, you can select policy period of 12 months. You will be invited to renew the plan at the end of the policy period.

    For coverage less than 6 months, you can consider our travel insurance.

  • Q:How can I make payment?

    A:

    You can choose from the following:

    Activation Method Premium Payment Methods Available
    Income website/hotline Credit Card/ Debit Card
    Income branches Cash / Cheque / Credit Card / Debit Card/ NETS
  • Q:Can I make changes to my plan after the start date of the insurance?

    A:

    Yes. If no changes have been made to the plan of your policy and we have not paid out any claim under your policy during the period of insurance, you may write to us to upgrade, downgrade or include optional benefits to the plan, subject to our acceptance.

    However, removal of riders is not allowed.

    If you are including the Trip Protect rider after the start date of your insurance, please note that only leisure trips that start after the Trip Protect rider has been included in your policy will be covered under the Trip Protect rider.

  • Q:If I need to extend my studies, can I extend my plan?

    A:

    Yes, you can extend your coverage by paying an additional premium. This is provided that your policy is still in force.

    Contact us at 6788 6616 or email to pline@income.com.sg to make your request. We will advise you on the additional premium that you are required to pay.

  • Q:Will I get a refund if I cancel my plan?

    A:

    If we receive your cancellation request:

    • Before the start date of the policy - we will provide a full refund
    • After the start date of the policy - we will work out your refund based on the calculation below

    85% x Premium x Period of insurance (in days) still left to run / Original period of insurance of this policy

    We do not refund any amount below $37.45 (inclusive of GST). We will also not provide premium refunds if a claim has been made under your policy.

  • Q:What happens after my policy ends? Can I renew my policy?

    A:

    We will be sending you a renewal invite if you have bought a 12-month plan, and you can choose to renew your policy.

  • Q:What is the purpose of the next-of-kin?

    A:

    The next-of-kin allows a parent or relative to manage the policy on the student’s behalf, if the student is the policyholder. During the application of your policy, there will be an option to name a next-of-kin. If a next-of-kin was not named during policy application, you may contact us at pline@income.com.sg to name one.

  • Q:What is the next-of-kin authorised to do to my policy on my behalf?

    A:

    The next-of-kin is authorised to:

    a. Access policy information (for example, policyholder details, insured details and other policy information);

    b. Edit policyholder/insured information (for example, name, contact details, ID number. However, we are unable to change the policyholder/insured to a new person);

    c. Make changes to the policy (including cancellation);

    d. Renew the policy;,

    e. Making premium payment; and

    f. Submitting claims.

    However, note that any premium refunds will be made to the policyholder.

  • Q:Can I withdraw my authorisation of my next-of-kin to manage my policy on my behalf?

    A:

    Yes. You can submit your request here.