Personal Accident Claim
Personal Accident Insurance CLAIMS
We are committed to keeping our claim process as swift and convenient as we can so you can focus fully on getting better.
What you need to know.
Go Digital! For Greater Convenience & Sustainability
As part of Income’s ongoing effort to streamline and digitalise services, from 15 November 2023 onwards, we will transition to full digital submissions through our customer portal for Personal Accident claim submissions.
Except Personal Mobility Guard Insurance.
For Personal Mobility Guard Insurance, you may submit your claims here.
For smoother claims processing, please submit your claim as soon as possible, and within 30 days from the date of the insured event(s).
We will settle your claim within 20 working days upon receipt of all the supporting documents. We will keep you informed if more time is required to process it.
Your queries answered.
We will pay the benefit sum to the estate of the deceased provided that the claim is admissible.
If a Will or a Letter of Administration is available, we will pay out the claim to the nominated person(s) accordingly. Otherwise, we will pay out the claim according to Intestate Succession Act.
Accidental Medical Expenses claim is on reimbursement basis. We will reimburse you up to the amount incurred or the policy limit, whichever comes first. This is provided that you have not already been reimbursed under any other policies or from other insurance companies.
No, you will only be able to claim for medical expenses incurred for treatment due to bodily injury resulting from accident.
Yes, the Personal Accident Insurance policy has a few extensions and dengue fever is one of them. For details, please refer to the policy document.
Yes, you can as long as the practitioners are registered under the TCM Practitioners Board and possess valid practising certificates. The medical expenses incurred is up to the sum payable of 10% of the Accidental Medical Expenses benefit for any one accident or infectious disease or up to a period of 12 months from the date of the accident or date of diagnosis, whichever comes first.
List of registered Chinese medicine practitioners (https://prs.moh.gov.sg/prs/internet/profSearch/main.action?hpe=TCM).
Yes, you will be able to make a claim provided that you have taken up an additional coverage on motorcycling risk on top of our standard Personal Accident Insurance policy.
Your claim forms.
Get in touch with us.