Managed Healthcare System (MHS - Outpatient Claim)
Health Insurance CLAIMS
We are committed to keeping our claim process as swift and convenient as we can so you can focus fully on getting better.
What you need to know.
Remember to present your MHS membership card and your identity card when visiting our panel doctor, panel private specialists or specialists at government/restructured hospitals.
You will need to bring your referral letter from the panel doctor during your first visit to our panel private specialists or specialists at government/restructured hospitals.
To view the list of panel doctor and panel private specialists under your plan, log in here.
It usually takes 14 working days to process your claim once all documents are received.
For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.
Required documents
Claim forms
If you are unable to submit with the MHS (Outpatient Care) eSign claim form, you can choose one of the following channels to submit your claim during this period.
How to tell if your hospital/medical bills are original and final:
a. The bill is a final bill, not an estimated or interim bill.
b. The bill is an original copy, not a duplicate or a photocopy/scanned copy.
c. There is no outstanding amount due to the medical institution.
d. The amount covered by Medisave is approved, if applicable.
e. The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable.
Information is correct as at 1 September 2022.
Your queries answered.
No, you will not be able to make such a claim.
No, you will not be able to make such a claim.
No, you will not be able to make such a claim. Vitamins and supplements are considered as supplementary medications regardless whether they are prescribed by the doctor.
Yes, you will still need to complete and sign a new claim form for your follow-up visit.
In the event that your bill has been fully settled under another medical policy, you will not be able to claim under your MHS policy. However, if your bill is only partially settled, you can claim for the remaining amount or up to the policy limit as specified under your policy, whichever is lower.
We will pay according to the priority listed below.
[1] Refers to IncomeShield or AIA’s HealthShield or Singlife Shield or Great Eastern’s SupremeHealth or Prudential’s PruShield
Get in touch with us.