What you need to know.

It usually takes 14 working days to process your claim once all documents are received.

For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.


1 Prepare the required documents and complete the claim form

Required documents

  • Attending Physician’s Statement (included in section 2 of the Child Illness Rider claim form), to be completed by the attending physician.

Claim forms

Download Child Illness Rider claim form

2 Send us your documents and claim form

Choose one of the following channels for your submission:

  1. At an Income branch
  2. To your insurance adviser
  3. By post to
    Claims Service Centre
    Income Centre
    75 Bras Basah Road
    Singapore 189557

Your claim forms.

Download Child Illness Rider claim form

Get in touch with us.

Speak to a customer service officer
Visit a claims servicing branch
Speak to a customer service officer at
+65 6788 1122