What you need to know.

You can submit a temporary continuous disability claim under your accident benefit rider online via My Income customer portal. Don't have an account yet? Register today!

To receive payments as quickly as possible, opt for Direct Crediting under the Payment section in the claim form.

For smoother claims processing, please submit your claim within 30 days from the date of the accident.

It usually takes 14 working days to process your claim once all documents are received.

For claims which require further clarification, we will need more time to process your claim. For such cases, we will keep you informed.


1 Prepare the required documents and complete the claim form

Required documents

  • Hospital discharge summary
  • Medical certificates
  • A copy of the final hospital bills and receipts
  • Medical reports
  • Accident reports
  • Police report, if any
  • NRIC

Claim forms

Download Medical/Accident/Living TPD claim form

2 Send us your documents and claim form

If you are unable to submit your claim online, you can choose one of the following channels to submit your claim during this period.

  1. Email your claim to us.
    a. Submission of Group and Affinity insurance products, email to groupclaim@income.com.sg
    b. Submission of Personal life/health insurance products, DPS or ElderShield, email to csquery@income.com.sg.
  2.  By post to
    Claims Service Centre
    Income Centre
    75 Bras Basah Road
    Singapore 189557


Important notes

  • Please ensure that all requirements for claim submission stated in our website are completed before submission to avoid unnecessary delay.
  • To receive payments as quickly as possible, opt for Direct Crediting under the Payment section in the claim form.
  • If you are submitting your claim online or via email, you are required to keep the original medical bills/receipts for six months as we may request for them for verification prior to/post settlement of your claim.
  • For all overseas claims, you are required to submit/follow up with the original notarised documents. 

Your queries answered.

If I did not suffer any physical loss of limbs/sight, can I still claim under the Accident Benefit rider?

If your rider covers temporary disability, you can claim if you are able to produce documentary evidence to show that you are unable to perform every duty of your occupation for at least seven days in a row.

Are there any exclusions under the Accident Benefit rider?

Yes. There are some common exclusions found in similar types of accident benefit coverages. For example, such plans do not cover for loss resulting from self-injury, suicide, intoxication, pregnancy related complications, war, or riots. Please refer to your policy document for the full list of exclusions.

Print all queries

Your claim forms.

Download Medical/Accident/Living TPD claim form

Get in touch with us.

Speak to a customer service officer
Visit a claims servicing branch
Speak to a customer service officer at
+65 6332 1133