Prolonged Medical Leave Insurance for Self-employed Person
Group Insurance CLAIMS
We are committed to keeping the claim process as swift and convenient as we can to help you through difficult times.
What you need to know.
Your claims should be submitted within 60 days from the date of insured incident.
You should always check with your company/organisation to verify the type of benefits covered under your plan.
All relevant documents and information must be submitted together with your claims.
It usually takes 14-30 working days to process your claims after all required documents are received.
Required documents
For claims under Daily Hospital Income and/or Hospitalisation Leave Benefit
- Copy of final hospitalisation bill
- Hospital discharge summary
- Medical reports, if available
- Hospitalisation leave certificate
For claims under Daily Cash Benefit
- Doctor’s memo on the symptoms and diagnosis
- Medical leave certificate
Claim forms
Email to groupclaim@income.com.sg the completed claim form with a scanned copy or picture of all required supporting documents.
Ensure that the overall size of your email attachment(s) does not exceed 30MB.
For medical claims, keep the original medical bills/receipts for six months as we may request for them on case-by-case basis prior to settlement of the claim.
To receive payments as quickly as possible, opt for Direct Crediting under the Payment section in the claim form.
Let us help you.