Junior Protection / GPA Claims
Group Insurance CLAIMS
We are committed to keeping the claim process as swift and convenient as we can to help you through difficult times.
What you need to know.
Your claims should be submitted within 60 days from the date of insured incident.
You should always check with your company/organisation to verify the type of benefits covered under your plan.
All relevant documents and information must be submitted together with your claims.
It usually takes 14-30 working days to process your claims after all required documents are received.
Required documents
Additional documents for accidental death
Please note that this form requires the signature of Admin Manager of the school/centre and school's/centre's stamp.
Claim forms
Required documents
All documents submitted must be in English. Any documents in foreign languages must be officially translated to English by a certified translator/interpreter.
Please note that this form requires the signature of Admin Manager of the school/centre and school's/centre's stamp.
Claim forms
Required documents
Please note that this form requires the signature of Admin Manager of the school/centre and school's/centre's stamp.
Claim forms
Required documents
Please note that the list of documents above is not exhaustive. Other documents may be requested if necessary.
Please note that this form requires the signature of Admin Manager of the school/centre and school's/centre's stamp.
Claim forms
Email to groupclaim@income.com.sg the completed claim form with a scanned copy or picture of all required supporting documents.
Ensure that the overall size of your email attachment(s) does not exceed 30MB.
For medical claims, keep the original medical bills/receipts for six months as we may request for them on case-by-case basis prior to settlement of the claim.
To receive payments as quickly as possible, opt for Direct Crediting under the Payment section in the claim form.
Footnotes
Please note that day / minor surgery is classified as outpatient medical expenses which does not require the submission of original hospital / medical bills.
Information is correct as at 16 June 2023.
Your queries answered.
In the event that the bill has been fully settled under another medical plan, you will not be able to claim under your Junior Protection Plan. However, if the bill is only partially settled, you can claim for the remaining amount or up to the policy limit as specified under your policy, whichever is lower.
No, they are not claimable. Junior Protection Plan reimburse medical expenses due to accidental injury only.
Let us help you.