What you need to know.

Your claims should be submitted within 365 days from the date of insured incident.

You should always check with your company/organisation to verify the type of benefits covered under your plan.

All relevant documents and information must be submitted together with your claims.


It usually takes 14-30 working days to process your claims after all required documents are received.

Submit your claim online


Online applications will only be applicable if you are making claims for medical expenses.

 

1 Tell us what you would like to claim for


2 Scan the required documents and submit your claim online

Medical expenses

Required documents

  • Scanned copy of Original final tax invoice(s) / receipt(s)
  • For hospitalisation / day surgery, a copy of Inpatient discharge summary / Day surgery form / attending physician's medical report
  • Police report, if applicable
  • If you have submitted a claim to any third party who has reimbursed your bills (e.g. other policies / insurers / your employers), please submit copies of the following documents:
    • Reimbursement letter / claim settlement letter
    • Copy of the Shield Plan's settlement letter if there is any payment by Medisave-approved Integrated Shield Plan

Please note that this list is not exhaustive. Other documents may be requested if necessary.

Death in Singapore

Required documents

  • Certified true copy of death certificate
  • NRIC or relevant identification documents (e.g. passport, birth certificate) of claimant
  • Proof of claimant's relationship with deceased such as birth certificate
  • Newspaper clipping and police report on the death, if applicable (for deaths due to accidental or violent causes)
  • Medical report(s) (for deaths due to accidental or violent causes)
Death overseas

Required documents

  • Certified true copy of death certificate
    • The original death certificate must be certified by your lawyer or any Notary Public.
  • Letter from Immigration and Checkpoint Authority (ICA)
    • This letter is issued by ICA for Singaporeans or Permanent Residents who died overseas. It confirms receipt of the Singapore IC, passport and overseas death certificate.
  • Repatriation report (if body was repatriated to Singapore for cremation/burial)
  • NRIC or relevant identification documents (e.g. passport, birth certificate) of claimant
  • Proof of claimant's relationship with deceased such as birth certificate
  • Newspaper clipping and police report on the death, if applicable (for deaths due to accidental or violent causes)
  • Medical report(s) (for deaths due to accidental or violent causes)

All documents submitted must be in English. Any documents in foreign languages must be officially translated to English by a certified translator/interpreter.

Permanent and total/partial disability

Required documents

  • Medical reports / Laboratory reports / Hospital Discharge Summary
  • NRIC or relevant identification documents (e.g. passport, birth certificate) of claimant
  • Newspaper clipping and police report, if applicable

3 Submit your documents online

Submit your claims online here.

For medical claims, keep the original medical bills/receipts for six months as we may request for them on case-by-case basis prior to settlement of the claim.

To receive payments as quickly as possible, opt for Direct Crediting under the Payment section.

Important notes

Footnotes

  1. How to tell if your hospital/medical tax invoice(s) / receipt(s) are original and final:
    a. The bill is a final bill, not an estimated or interim bill.
    b. The bill is an original copy, not a duplicate or a photocopy/scanned copy.
    c. The amount covered by Medisave is approved, if applicable.
    d. The amount covered by MediShield / your Private Shield plan is reflected on the bill, if applicable.

Please note that submission of medical expenses claim via online e-claim portal does not require the submission of original hospital / medical tax invoice(s) / receipt(s). You must keep the original hospital / medical tax invoice(s) / receipt(s) for at least 6 months from claim submission date and must be readily available upon request.

Information is correct as at 29 August 2023.

Let us help you.

Speak to a customer service officer
Visit a claims servicing branch
Speak to a customer service officer at
+65 6332 1133