Making a Travel Claim

The documents required for the various types of claims are:

Personal Accident Benefit

• Police Report
• Medical Report (for permanent disability)
• Death certificate, autopsy report, coroner's findings (death claim)
• Please provide proof of relationship between insured and claimant

Medical Expenses

• Original Medical Bills
• Airticket or boarding pass or passport which shows the date of departure and return to Singapore

Extension of stay/Compassionate visit expenses

• Hospital bill
• Invoice/receipt for accomodation
• Invoice/receipt for travelling expenses (eg. airticket/taxi)

Trip Cancellation/Curtailment Cover

• Air ticket
• Tour itinerary
• Tour booking invoice
• Claim letter to travel agency (confirming amount of refund)
• Doctor's diagnosis memo (for serious illness/injury)
• Death certificate (where someone's death caused this cancellation)
• Documents showing insured's relationship with deceased/injured/sick person
• Documents confirming travel agent's bankruptcy/insolvency (if applicable)
• Documents confirming hijacking of insured's public conveyance with at least 12 hours interruption of journey (if applicable)

Overbooked Flight/Missed Connection/Travel Delay

• Flight Ticket
• Boarding Pass
• Airline Confirmation Letter
• Flight itinerary (if flight ticket doesn't show the details of the dates/times/destination of flights)

Personal Baggage/Travel Documents

• Baggage loss/damage report (for baggage damaged/lost by airline)
• Authority (e.g Airlines) confirmation letter stating the compensation amount
• Photographs of damage
• Police Report (for lost items)
• Receipts of purchase of lost items

Emergency Telephone Charges

• Original telephone bills

Loss of Money

• Police Report (reported to Police within 24 hours of occurence)

Baggage Delay

• Baggage Delay Report
• Air Ticket/Flight itinerary
• Airline confirmation letter of delay duration

Home Contents Cover

• Police/SCDF report (reported to relevant authorities within 24 hours of the discovery of loss)
• Photographs of damage
• Receipts of purchase of lost items

Rental Vehicle Excess

• Rental Vehicle Agreement
• Accident/Police Report
• Invoices for rental vehicle excess/Repair Bill

Please note that the list of documents is not exhaustive. Other documents may be requested if necessary.