Frequently Asked Questions

Star Term Protect

General

• Q:What is Star Term Protect?

  A:

  Star Term Protect is a non-participating, regular premium term plan that provides insurance coverage for a limited period of time.

  It provides protection against death, total and permanent disability (TPD before the anniversary immediately after insured reaches the age of 70) and terminal illness during the term of the policy. This policy cannot be cashed in.

• Q:Is there guaranteed renewal for this policy?

  A:

  If there is no claim on this policy and the insured is below age of 80 at the time of renewal, we will allow renewal without underwriting up to the same amount of sum assured. We will renew the policy in multiples of 5 years. Each renewal term will not exceed the original contract term and the insured's 84th birthday.

Death & Terminal Illness Benefit

• Q:What is payable under the death benefit?

  A:

  If the insured dies during the term of the policy, we will pay the sum assured. The policy will end when we make this payment.

• Q:What are the exclusion(s) for death benefit?

  A:

  This policy is not valid if the insured commits suicide within one year from the cover start date.

  We will refund the total premiums paid, without interest, less any amounts we have paid you, and any amount you owe us, from the cover start date.

• Q:What is payable under the terminal illness benefit?

  A:

  Upon diagnosis of the insured with a terminal illness during the policy term, the sum assured will be paid. The policy will end when we make this payment.

• Q:What is the definition of terminal illness?

  A:

  Terminally illness, and terminally ill means an illness which, in the opinion of the registered medical practitioner involved and a registered medical practitioner we have appointed, is highly likely to lead to death within 12 months. However, we will exclude terminal illness in the presence of human immunodeficiency virus (HIV).

• Q:What are the exclusion(s) for terminal illness benefit?

  A:

  We will not pay this benefit if your claim arises from:

  • deliberate acts such as self-inflicted injuries, illnesses or attempted suicide; or
  • unlawful acts, provoked assault, or deliberate exposure to danger; or
  • the effects of alcohol, drugs or any dependence.

Total and Permanent Disability Benefit

• Q:What is payable under the total and permanent disability (TPD) benefit?

  A:

  Upon diagnosis of the insured with TPD (before the anniversary immediately after insured reaches the age of 70) during the policy term, the sum assured will be paid. The policy will end when we make this payment.

• Q:What is the definition of “total and permanent disability”, “Total physical loss” and “Severe disability”?

  A:

  Total and permanent disability (TPD), and totally and permanently disabled, mean any of the below.

  • If the insured is under 65 years old, TPD, and totally and permanently disabled mean total physical loss, or the inability to take part in any paid work for the rest of a person’s life.
  • If the insured is 65 years old and above (but before the anniversary immediately after insured reaches the age of 70), TPD, and totally and permanently disabled mean total physical loss, or severe disability.

  Total physical loss means:

  • the total and permanent loss of sight in both eyes;
  • the loss of, or total and permanent loss of use of, two limbs at or above the wrist or ankle; or
  • the total and permanent loss of sight in one eye and the loss of, or total and permanent loss of use of, one limb at or above the wrist or ankle.

  Severe disability means the inability to perform at least three of the following activities of daily living, even with the aid of special equipment and always needing the help of another person throughout the entire activity.

  • Washing – the ability to wash in the bath or shower (including getting into and out of the bath or shower) or wash satisfactorily by other means.
  • Dressing – the ability to put on, take off, secure and unfasten all garments and, as appropriate, any braces, artificial limbs or other surgical appliances.
  • Transferring – the ability to move from a bed to an upright chair or wheelchair and vice versa.
  • Mobility – the ability to move indoors from room to room on level surfaces.
  • Toileting – the ability to use the lavatory or otherwise manage bowel and bladder functions so as to maintain a satisfactory level of personal hygiene.
  • Feeding – the ability to feed oneself once food has been prepared and made available.

• Q:What are the exclusions of total and permanent disability benefit?

  A:

  We will not pay this benefit if your claim arises from:

  - deliberate acts such as self-inflicted injuries, illnesses or attempted suicide;

  - unlawful acts, provoked assault or deliberate exposure to danger; or

  - the effects of alcohol, drugs or any dependence.

  We will also not pay this benefit unless the insured is certified by a registered medical practitioner to have been totally and permanently disabled for at least six months in a row.

Riders / Supplementary Benefits

• Q:What are riders / supplementary benefits?

  A:

  Riders, also known as supplementary benefits, can be attached to a basic insurance policy to provide additional protection at lower cost.

• Q:Can Riders / Supplementary Benefit be added to this plan?

  A:

  The following riders / supplementary benefits can be added to Star Term Protect:

  List of available riders

  Hospital CashAid

  Essential Protect

  Total Protect

  Payor Premium Waiver

  Enhanced Payor Premium Waiver

  Dread Disease Premium Waiver

• Q:When will the riders cease?

  A:

  The riders will be automatically renewed at the end of its contract term, subject to the conditions as stated in the policy document. The renewal premiums are calculated based on the attained age of the Insured at time of renewal.

  The rider will cease immediately when the basic policy is terminated.

Cash Value, Bonuses & Maturity Benefit

• Q:Is there any cash value or maturity value under this policy?

  A:

  No, there is no cash or maturity value for this policy.

• Q:Is there any bonus given to this policy?

  A:

  No, this policy is not eligible for bonus.

Eligibility and Premium Payments

• Q:What are the minimum and maximum entry ages for the policyholder?

  A:

  Minimum entry age (last birthday)	Maximum entry age (last birthday)
  16*	N.A.

  * Parents cannot be the policyholder on their child who are 18 years old (age last birthday) and above at the point of application.

• Q:What are the entry age and policy terms available for the insured?

  A:

  The entry age is from 0 to 79 last birthday, with the following available policy terms:

  Policy term	Minimum entry age (last birthday)	Maximum entry age (last birthday)
  Between 5 & 35 years, in multiples of 5 years1	0	79
  Up to age 54 (last birthday)	0	49
  Up to age 64 (last birthday)	0	59
  Up to age 74 (last birthday)	0	69

  ¹Note: Subject to the maximum coverage age is up to age 84 (LB)

  If there is no claim on this policy and the insured is below age of 80 at the time of renewal, we will allow renewal without underwriting up to the same amount of sum assured. We will renew the policy in multiples of 5 years. Each renewal term will not exceed the original contract term and the insured's 84th birthday.

  Premium payable upon renewal will be based on attained age.

• Q:Are premium rates guaranteed?

  A:

  Premium rates are guaranteed throughout the policy term and applicable to standard lives.

• Q:Can I use funds in Central Provident Fund or Supplementary Retirement Scheme to buy this policy?

  A:

  No, you can only use cash to buy this policy.

• Q:What is the minimum and maximum sum assured for this policy?

  A:

  The minimum sum assured of each policy is subject to the minimum premium payment of each premium payment frequency. The maximum sum assured for the policy is $499,999.

  Premium Payment Frequency	Minimum Premium Amount
  Monthly	$10.00
  Quarterly	$29.70
  Half-yearly	$58.85
  Yearly	$115.40

• Q:Can I backdate my policy?

  A:

  Backdating is allowed if all of the following conditions are met:

  i. The backdating is for a traditional individual (savings or protection) life policy paying regular premium or single premium. Backdating for investment-linked policy and annuity policy is not allowed;

  ii. The backdating results in a lower premium or better protection value / policy payouts due to a lower entry age; and

  iii. The policy is backdated to a date up to one day before the Insured’s last birthday and it must be within 6 months from date of receipt of application by Income.

  iv. Backdating of policy to a date before the launch date of the main plan or rider is not allowed.