Frequently Asked Questions
Group Personal Accident for Students
Q:If the student is covered by another medical plan, can he/she claim from GPA Insurance Plan for Student?A:
In the event that the bill has been fully settled under another medical plan, you will not be able to claim under your GPA Insurance Plan for Student. However, if the bill is only partially settled, you can claim for the remaining amount or up to the policy limit as specified under your policy, whichever is lower. A copy of the settlement letter from the other insurer is required.
Claim Procedure & Processing
Q:How do I check the status of the claim submission?A:
To check the status of the claim, you are required to key in the student NRIC and claim number.
Q:What is the turnaround time for processing?A:
Medical claim requires 14 working days while Death claim requires 30 working days.
Q:How do I submit a claim?A:
Claim can be submitted by manual submission of claim form or through an online e-claim portal which is only ready from 1 Mar 2018. Full documents have to be submitted before we can assess the claims.
Q:Is original bill required for claim submission?A:
Original bill is not required for outpatient claim, however, it is applicable for inpatient claim.
Q:What is the cut-off date for claim submission?A:
There is no cut-off date for claim submission. However, the date of accident must fall within the period of insurance. Claimants are advised to submit claims as soon as reasonably possible.