Frequently Asked Questions

Family Protect

Product Coverage

• Q:What is Family Protect?

  A:

  Family Protect is a non-participating, regular premium plan that provides coverage for a limited period of time. It provides protection against death, total and permanent disability (TPD before the age of 70), terminal illness (TI) and dread disease (DD) during the policy term. It also provides a dependant booster benefit, retrenchment benefit and cashback benefit. This policy cannot be cashed in.

Death Benefit

• Q:What is the death benefit payable?

  A:

  Upon death of the insured during the term of the policy, we will pay the sum assured.

  
  

  The policy terminates thereafter.

• Q:What are the exclusion(s) of death benefit?

  A:

  We will not pay the death benefit if the insured commits suicide within the first year of policy commencement. The policy will cease with immediate effect and we will refund the total premium payments paid, without interest, less any amounts we have paid you, and any amount you owe us, from the cover start date.

Total and Permanent Disability (TPD) Benefit

• Q:What is the TPD benefit payable?

  A:

  Upon diagnosis of the insured with TPD (before the age of 70) during the policy term, the sum assured will be paid.

  
  

  The policy terminates thereafter.

  
  

  The insured will have to be certified by a registered medical practitioner to have been totally and permanently disabled for at least six continuous months.

  
  

  The aggregate TPD benefit payable on a single life, inclusive of all policies issued by Income and by any other insurer cannot be more than S$6.5 million (not including bonuses).

• Q:What is the definition of TPD?

  A:

  If the insured is under 65 years old, TPD, and totally and permanently disabled mean total physical loss, or the inability to take part in any paid work for the rest of a person’s life. We do not pay if the insured is merely unable to perform the same job as before, or is unable to perform a job to which his or her training, education or experience is suited for.
   

  If the insured is 65 years old and above but under 70 years old, TPD, and totally and permanently disabled mean total physical loss, or severe disability.
  
  Total physical loss means:

  • the total and permanent loss of sight in both eyes;
  • the loss of, or total and permanent loss of use of, two limbs at or above the wrist or ankle; or
  • the total and permanent loss of sight in one eye and the loss of, or total and permanent loss of use of, one limb at or above the wrist or ankle.

  
  Severe disability means the inability to perform at least three of the following activities of daily living, even with the aid of special equipment and always needing the help of another person throughout the entire activity.

  • Washing – the ability to wash in the bath or shower (including getting into and out of the bath or shower) or wash satisfactorily by other means.
  • Dressing – the ability to put on, take off, secure and unfasten all garments and, as appropriate, any braces, artificial limbs or other surgical appliances.
  • Transferring – the ability to move from a bed to an upright chair or wheelchair and vice versa;
  • Mobility – the ability to move indoors from room to room on level surfaces.
  • Toileting – the ability to use the lavatory or otherwise manage bowel and bladder functions so as to maintain a satisfactory level of personal hygiene.
  • Feeding – the ability to feed oneself once food has been prepared and made available.

• Q:What are the exclusion(s) of TPD benefit?

  A:

  We will not pay this benefit if your claim arises from:

  • deliberate acts such as self-inflicted injuries, illnesses or attempted suicide;
  • unlawful acts, provoked assault, or deliberate exposure to danger; or
  • the effects of alcohol, drugs or any dependence.

  We will also not pay this benefit unless the insured is certified by a registered medical practitioner to have been totally and permanently disabled for at least six months in a row.

Terminal Illness (TI) Benefit

• Q:What is the TI benefit payable?

  A:

  Upon diagnosis of the insured with TI during the policy term, the sum assured will be paid.

  
  

  The policy terminates thereafter.

• Q:What is the definition of TI?

  A:

  TI means an illness which, in the opinion of the registered medical practitioner involved and a registered medical practitioner we have appointed, is highly likely to lead to death within 12 months. However, we will exclude terminal illness in the presence of human immunodeficiency virus (HIV).
   
  

  Registered medical practitioner means a doctor who is qualified in western medicine and is legally licensed in Singapore or has the qualifications recognised by the Singapore Medical Council.

• Q:What are the exclusion(s) of TI benefit?

  A:

  We will not pay this benefit if your claim arises from:

  • deliberate acts such as self-inflicted injuries, illnesses or attempted suicide; or
  • unlawful acts, provoked assault, or deliberate exposure to danger; or
  • the effects of alcohol, drugs or any dependence.

Dread Diseases (DD) Benefit

• Q:What is payable under DD benefit?

  A:

  Upon diagnosis of the insured with one of the 39 specified DDs during the policy term, the sum assured will be paid (except for angioplasty and other invasive treatment for coronary artery).

  
  

  The policy terminates thereafter.

  
  

  In the event the insured undergoes angioplasty and other invasive treatment for coronary artery, 10% of the sum assured, subject to a maximum of $25,000 will be paid. Thereafter, the original sum assured will be reduced accordingly.

• Q:What are the exclusion(s) for DD benefit?

  A:

  We will not pay this benefit if your claim arises from:

  • deliberate acts such as self-inflicted injuries, illnesses or attempted suicide;
  • deliberate misuse of drugs or alcohol;
  • acquired immunodeficiency syndrome (AIDS), AIDS-related complex or infection by human immunodeficiency virus (HIV), except as stated under HIV due to blood transfusion and occupationally acquired HIV; or
  • major cancers, heart attack of specified severity, coronary artery bypass surgery, angioplasty and other invasive treatment for coronary artery or other serious coronary artery disease, where the insured was diagnosed with the disease within 90 days from the cover start date. For coronary artery bypass surgery and angioplasty and other invasive treatment for coronary artery, the date of diagnosis will be the date the medical condition that leads to the surgical procedure is diagnosed, and not the date of the surgical procedure.

• Q:What is required when I submit a DD claim?

  A:

  Your claim must be supported with proper and adequate medical evidence including but not limited to acceptable clinical, radiological, historical and laboratory evidence confirmed by a registered medical practitioner.

Dependant Booster Benefit

• Q:What is the dependant booster benefit payable?

  A:

  If the insured becomes totally and permanently disabled (before the age of 70), or becomes terminally ill or dies during the policy term, an additional payout of 25% of the sum assured per surviving dependant of the insured will be paid, up to 100% of the sum assured.

  
  

  This benefit is only payable once and the policy terminates thereafter.

• Q:Who are the dependants of the insured?

  A:

  The dependants of the insured are:

  • Legal child of insured and is below the age of 21 (as of last birthday at the time of the insured’s death, diagnosis of TPD or TI). The child can be the insured’s biological child or stepchild, or legally adopted by the insured.
  • Spouse of the insured.
  • Parents and parents-in-law of the insured.

Retrenchment Benefit

• Q:What is the retrenchment benefit payable?

  A:

  Upon retrenchment of the policyholder during the term of the policy, an additional payout of 1% of the sum assured will be paid for every complete month the policyholder remains unemployed, up to 3 months.

  
  

  The benefit will cease on the date the policyholder starts permanent paid employment.

  
  

  The retrenchment must have taken place no earlier than six months from the cover start date and have paid at least six month of premiums.

  
  

  This benefit may only be claimed once during the term of the policy. You cannot claim this benefit again for the same retrenchment.

• Q:What is the definition of “Retrenched”, “Retrenchment”, “Employer” and “Permanent paid employment”?

  A:

  Retrenched and retrenchment mean policyholder losing his/her job as a result of redundancy or because policyholder’s employer profession, business, trade or work is being reorganised.
   
  

  Employer means any person, company, association, club, society or organization that is formed, incorporated or registered in Singapore and which employs people. This includes the Government and any statutory organisation or authority in Singapore.
   
  

  Permanent paid employment means entering into any contract of service with any person, company, association, club, society, government or authority, whether in Singapore or overseas, where the policyholder agrees to serve as an employee, including an apprenticeship contract or agreement, or is self-employed.

• Q:Do I need to notify Income in advance if I know that I will be retrenched soon?

  A:

  No, you do not need to inform us in advance because you can only claim for this benefit if you are unable to find employment for one complete month after retrenchment.

Cashback Benefit

• Q:What is the cashback benefit payable?

  A:

  If the insured survives at the end of the policy term and the policy has not ended, we will pay 20% of all net premiums paid at the end of the policy term.

Bonuses

• Q:Is the policy eligible for any bonus?

  A:

  No, this policy is not eligible for any bonus as this is a non-participating policy.

Policy Term and Entry Age

• Q:What is the minimum and maximum entry age?

  A:

  
  

  	Minimum	Maximum
  Insured	18	641
  Policyholder	16	N.A.

  ¹Policy can be renewed up to a maximum coverage age of 74 (age last birthday).

• Q:What is the policy term?

  A:

  Family Protect is a 10 year renewable term life. You may renew the policy again up to the maximum age of 74.

Eligibility and Premium Payments

• Q:What is the minimum and maximum sum assured for this policy?

  A:

  The minimum and maximum sum assured for Family Protect are $50,000 and $100,000 respectively. There are only two sum assured options.

• Q:Can I use funds in Central Provident Fund or Supplementary Retirement Scheme to buy this policy?

  A:

  No, you can only use cash to buy this policy.

• Q:Are the premium rates guaranteed?

  A:

  No, the premiums rates are non-guaranteed, it is level throughout the term of the policy.

Application and Processing

• Q:What is the definition of Selected Client?

  A:

  A Selected Client is one who meets at least 2 of the following criteria:

  1. Aged 62 or older
  2. Not conversant in spoken or written English; and
  3. Below GCE ‘O’ Level or ‘N’ level certifications, or equivalent academic qualifications

• Q:What is the definition of Trusted Individual?

  A:

  A Trusted Individual is defined as an individual who meets all of the following criteria:

  • At least aged 18;
  • Possess at least GCE ‘O’ or ‘N’ level certifications or equivalent academic qualifications;
  • Be proficient in spoken or written English; and
  • Be a person who has the trust of the Selected Client.

• Q:Is underwriting required for Family Protect?

  A:

  Yes, your application for Family Protect is subject to simplified medical underwriting.

• Q:Can I backdate my policy application?

  A:

  Yes, you may backdate your policy only if ALL the conditions are met:

  1. You are backdating a traditional life insurance policy to qualify for a lower premium or higher minimum protection value. Backdating for investment-linked policy is not allowed.
  2. The policy is backdated to a date:

  • one day before the Insured’s last birthday;
  • within 6 months from date of receipt of application by us; and
  • not earlier than the official launch date of the main plan or rider, if applicable