Frequently Asked Questions
Q:What should I do if I need to make a claim?A:
You may find the claim form and further instructions at www.income.com.sg/st_claim.
You may also call 6788 6616 from Monday to Friday, 8.30am to 6.30pm.
Q:Who is eligible for this cover?A:
If you are:
- a Singaporean, Singapore PR or any individual holding a valid Singapore identification document (eg. Employment Pass, Work Permit, Long Term Visit Pass or Student Pass); and
- between the ages of 16 and 85 years old,
you may apply to be covered under this group policy if you also meet the requirements set out by Singtel.
Cover Singtel Prepaid Mobile Top-up Free Cover 30-day Protect Data plan Free Cover Free 30-day Dash Protect Criteria Minimum one-time S$20 top-up of a prepaid card (for a promotional period from now to 31 December 2019) Purchase of a S$2 30-day 50MB Protect data plan Minimum S$100 Dash mobile remittance
Q:How long is each cover?A:
The period of cover is 30 days.
Q:Can I have more than one cover?A:
Yes. If you have multiple covers, Income will pay up to the maximum as stated in the table below.
Cover Singtel Prepaid Mobile Top-up Free Cover 30-day Protect Data plan Free Cover Free 30-day Dash Protect Maximum number of covers allowed 1 3 1
Q:How do I know if I am covered?A:
Income will send you an SMS to your registered mobile number. This proves that you are covered under this policy.
Q:Do I need to pay for this cover?A:
No. This policy is available to you at no charge; as it is already paid by Singtel.
Q:Am I covered while I am overseas?A:
Yes. This policy covers you both in Singapore and overseas; except when you are in your home country for longer than 30 days at any one time.
Q:If I am the mobile plan owner but another family member is using the line, will he/she be entitled to cover under this policy?A:
No, only the mobile plan owner is entitled to this cover.
Q:Can I claim for accidental death or permanent disability if I become die or become permanently disabled after a stroke?A:
No. Death or permanent disability is not covered if it is directly or indirectly caused by illness such as a stroke.