Frequently Asked Questions

Claims

• Q:How many times can I lodge a claim?

  A:

  You can lodge as many claims as required.

  Each insured is limited to one claim on his/her life (either death or Total Permanent Disability). Each insured’s family is not allowed more than one claim per calendar year. Any claim submitted subsequent to an approved claim within the same calendar year will be rejected.

• Q:How will the claims be paid?

  A:

  Claims proceeds in the event of death will be paid to proper claimants defined in the Insurance Act. Proper claimants can be executor, spouse, parent, child, sibling, nephew or niece of the deceased.

  In the event of claims dispute where there is more than one proper claimant, NTUC Income reserves the right to either pay to the first proper claimant who has officially filed the claims or we may in our discretion request for Letters of Administration upon which claims proceeds will be paid to the administrator of the deceased’s estate.

Coverage

• Q:What are the exclusions from this plan?

  A:

  Death due to suicide and Total Permanent Disability as a result of self-inflicted injuries are not covered under this plan.

• Q:What is the insurance period for this scheme?

  A:

  IFMIS is a yearly renewable scheme. The main applicant of a family receiving assistance under the MOE FAS (Primary School) will be automatically covered.

• Q:What is Total and Permanent Disability (TPD)?

  A:

  TPD shall be defined as any one of the following situations:

  1. Total and irrecoverable loss of sight of both eyes;
  2. Loss by complete severance or total and irrecoverable loss of use of both limbs at or above the wrist or ankle;
  3. Total and irrecoverable loss of sight of one eye and loss by severance or total and irrecoverable loss of use of one limb at or above the wrist or ankle;
  4. Severe disability due to illness resulting in the inability to perform at least two of the six Activities of Daily Living listed below even with the aid of special equipment and the need for constant supervision and assistance of another person through the physical activity;
     1. Feeding – The ability to feed oneself food after it has been prepared and made available.
     2. Dressing – The ability to put on, take off, secure and unfasten all garments and, as appropriate, any braces, artificial limbs or other surgical or medical appliances.
     3. Washing – The ability to wash in the bath or shower (including getting into and out of the bath or shower) or wash by other means.
     4. Toileting – The ability to use the lavatory or manage bowel and bladder function through the use of protective undergarments or surgical appliances if appropriate.
     5. Transferring – The ability to move from a bed to an upright chair or wheelchair, and vice versa.
     6. Mobility – The ability to move indoors from room to room on level surfaces.
  5. Impairment of mental or physical function as a result of one of the following severe medical conditions:
     1. Severe mental illnesses which require long-term medication or inpatient treatment  and prevents insured from normal social functioning.
     2. Severe and progressive forms of neurological diseases and inflammatory polyarthritis.
     3. Severe cognitive impairment such as Dementia and Alzheimer’s Disease.

• Q:Will the main applicant be covered if he/she dies overseas?

  A:

  Yes, this plan offers a 24-hour worldwide insurance cover.

Eligibility

• Q:Can the main applicant buy coverage by IFMIS for his/her spouse and dependant?

  A:

  No. The premium for this plan is paid by NTUC Income and the insurance plan is not for commercial sale. It is to cover the main applicants of these financial assistance schemes with basic insurance coverage of $5,000. This amount is meant to help the family cope financially should the main applicant or spouse pass away or become totally and permanently disabled.

• Q:Can the main applicant submit a nomination form for IFMIS?

  A:

  No, nomination of beneficiaries is not allowed under IFMIS.

• Q:I am the main applicant and my application is new or pending renewal. Will I be covered by IFMIS?

  A:

  The IFMIS coverage will take effect when MOE confirms that the application has been approved. It will last till the end of one’s status as an MOE FAS recipient.

• Q:If the main applicant and his/her child(ren)/ward(s) are no longer receiving financial assistance from the MOE FAS (Primary School) scheme, will his/her IFMIS be terminated?

  A:

  Yes, his/her IFMIS will be terminated once the main applicant and his/her child(ren)/ward(s) are no longer receiving financial assistance from the MOE FAS (Primary School) scheme.

Other

• Q:Can I opt out of the insurance cover? Does the main applicant need to pay any premium?

  A:

  This is a free insurance plan where the premium is fully paid by NTUC Income. The main applicant need not pay any premium. There is no need to opt out, and an eligible person need not make a claim if he/she does not want to.

• Q:Can I surrender this policy or take a policy loan?

  A:

  You cannot surrender or take a policy loan against this cover because unlike whole life insurance policies, there is no cash value.

• Q:Is there a certificate of insurance?

  A:

  No policy certificate or any documentation will be sent to the recipients of the scheme.