Frequently Asked Questions

Claim coverage

• Q:Can I claim for medical bills incurred at a Traditional Chinese Medicine (TCM) clinic?

  A:

  No, you will not be able to make such a claim.

• Q:Can I claim for medical bills incurred for my physiotherapy sessions?

  A:

  No, you will not be able to make such a claim.

• Q:Can I make a claim for vitamins and supplements prescribed by the doctor?

  A:

  No, you will not be able to make such a claim. Vitamins and supplements are considered as supplementary medications regardless whether they are prescribed by the doctor.

• Q:If it is a follow-up visit to the panel doctor or panel specialist clinic, do I need to complete a claim form again?

  A:

  Yes, you will still need to complete and sign a new claim form for your follow-up visit.

Claim procedure

• Q:If I have claimed under another medical policy, can I still claim under my MHS policy?

  A:

  In the event that your bill has been fully settled under another medical policy, you will not be able to claim under your MHS policy. However, if your bill is only partially settled, you can claim for the remaining amount or up to the policy limit as specified under your policy, whichever is lower.

• Q:How will I receive my claim payout?

  A:

  We will pay according to the priority listed below.

  1. Payment to the hospital if there is any outstanding amount billed to us
  2. Cheque payment to you if you have settled the eligible medical bills by cash
  3. Payment to Medisave account indicated in the bill]
  4. Payment to your Medisave-approved Private Integrated Plan [1] (if applicable)

  [1] Refers to IncomeShield or AIA’s HealthShield or Singlife Shield or Great Eastern’s SupremeHealth or Prudential’s PruShield