FAQs | Income

Income Treats FAQ

What is Income Treats?

Income Treats is a customer rewards programme for all Income policyholders offering a range of curated offers and perks.

Who is eligible for Income Treats?

All policyholders with a valid My Income account are eligible.

How do I access Income Treats?

Visit https://me.income.com.sg/treats and log in to your My Income account. Once logged in, you will be able to view and redeem the available Treats. If you do not have an account, you can register for one at https://me.income.com.sg/register

How do I redeem a Treat?

After logging in to your My Income account, browse the available Treats and click on your selected Treat to view full redemption details and its specific Terms and Conditions.

I am unable to log in to My Income Account, how can I get assistance?

You can submit an online enquiry form here and our support team will be in touch to further assist.

Which Treats am I entitled to?

All policyholders are eligible for all the Treats listed on the Income Treats webpage. However, Birthday Treats will only be revealed and available for redemption during your birthday month. Please refer to each Treat’s Terms and Conditions for details.

Can I redeem more than one treat at each time?

Yes, you may redeem multiple Treats unless otherwise stated. Kindly refer to the Terms and Conditions of each specific Treat.

Can Treats be redeemed multiple times?

Redemption limits may vary by Treat. Please check the Terms and Conditions of each individual Treat for specific details.

I have questions about the Treat or merchant on Income Treats, who should I contact?

You can submit an online enquiry form here and our support team will be in touch to further assist or you may also choose to drop the customer service support team an email by clicking on the email icon on the respective Treats page.

Can I transfer the treats to my family and / or friends?

No, Treats are strictly non-transferable.

Are the Treats refundable or exchangeable for cash or in kind?

No, Treats are strictly non-refundable or exchangeable for cash or in kind.

What should I do if I have questions about Income Treats?

You can submit an online enquiry form here and our support team will be in touch to assist.

Featured Treats FAQ

What is Featured Treats?

Featured Treats are exclusive, limited-time offers from selected merchants, available only to our policyholders.

How often will the Featured Treats be released?

New Featured Treats are launched throughout the year. If you are subscribed to Income Treats communication channels, you’ll be notified whenever a new launch happens.

What types of new Featured Treats can policyholders look forward to?

Policyholders can look forward to a variety of Featured Treats themed around Travel, Health, and Wellness.

How will I be informed of any new Featured Treats?

You will receive updates through the following communication channels:

Email: Ensure your Marketing Material Option (MMO) status is set to “yes”. You can update your MMO option by logging in here.
Push Notification: Download My Income App from the App Store or Google Play and enable notifications.
Facebook: Follow us on Income’s Facebook page, https://www.facebook.com/IncomeInsurance/

What is the validity of Featured Treats?

Featured Treats are available for a limited time only. Please refer to the specific Treat listing on Income Treats website for the exact validity details.

Birthday Treats FAQ

What are Birthday Treats?

Birthday Treats are specially curated offers and perks for policyholders to enjoy during their birthday month. These Treats are only redeemable during your birthday month

Who is eligible for Birthday Treats?

All policyholders with a valid My Income account are eligible to redeem the Birthday Treats.

What kind of Treats will I receive for my birthday?

Starting from July 2025, we are introducing a new selection of personalised Birthday Treats exclusively curated for each individual policyholder. Look out for the Birthday greeting email during your birthday month to discover your personalised surprise Birthday Treat.

In addition, you can enjoy various other birthday perk. Visit the Birthday Treats section on the Income Treats website for the full catalogue of Birthday Treats during your birthday month.

How will I be informed about my Birthday Treats?

You will receive a Birthday email from Income three days before your Birthday month begins. Alternatively, you can login to https://me.income.com.sg/treats during your birthday month to view and redeem your Birthday Treats.

Where can I redeem my Birthday Treats?

Simply log in to your My Income account at https://me.income.com.sg/treats to view and redeem your Birthday Treats. Please note that Birthday Treats can only viewed and redeemed during your Birthday month.

I did not receive my Birthday Treat email, can I still get my Birthday Treat?

Yes, you can submit an online enquiry form here and our support team will be in touch to assist.

How many Birthday Treats can I redeem?

There is no limit to how many Birthday Treats you can redeem. However, each Birthday Treat can only be redeemed once during your birthday month and is subjected to merchant specific Terms and Conditions. Do refer to the individual Birthday Treats for full details.

I am facing issues redeeming my Birthday Treat. Who should I contact?

You can submit an online enquiry form here and our support team will be in touch to assist.

What should I do if I am unable to log in to my My Income account to redeem my Birthday Treats?

You can submit an online enquiry form here and our support team will be in touch to assist.