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Our Commitment

We embark on sound and good business practices so that we do the right thing by our stakeholders. At Income, this also means offering inclusive products and promoting financial literacy so that we empower people with better financial well-being.

Our Approach

Maintaining the trust of our stakeholders is of utmost importance to us and involves maintaining effective corporate governance, building inclusive offerings, and taking care of our people.

  • Effective Corporate Governance
    We establish a strong foundation of trust with our stakeholders and operate with integrity via strong and effective governance. We also foster a risk-aware culture as we embed responsible business practices to serve our customers better.
  • Offer Inclusive Products
    When developing products, we consider how to improve the accessibility of our offerings to people at different life stages and of diverse financial circumstances, including those who are underserved amongst us.
  • Promote Financial Literacy
    We are committed to educate and empower financial literacy to help people understand the value of insurance and empower them to make informed financial decisions.
  • Foster a Learning and Engaged Culture
    We focus on developing our people to help them grow professionally, engaging them to understand their perspectives and taking care of their well-being.

2021 Performance Highlights

6.7 %

growth in number of in-force policies for our Silver suite of products (benchmarked to 2020)

TRIBE

Launched first subscription-based insurance in Singapore

99.5 %

of staff completed at least 16 hours of Data Curriculum training under the 'Future Ready Workforce' programme

Risk-aware

culture at income fostered through Conduct and Culture week

1st quartile

maintained on Organizational Health Index (OHI) when benchmarked against insurance industry

NTUC Income Sustainability Report 2021

The report provides more information on our sustainability efforts and performance relating to each of our key sustainability pillars.

Learn more about Sustainability at Income

Find out more about the other two pillars of Income's Sustainability Strategy, which guide our material actions and business priorities.

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Build Stronger Communities

We seek to empower underserved communities, promote environmental causes and drive positive impact in the areas of education for children and youth-in-need, seniors and the environment.

Learn more
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Action for Environment

We pledge to achieve net-zero greenhouse gas (GHG) emissions by 2050 so that our business in insurance and the way we operate are tied to sustainable outcomes.

Learn more