Therefore, to stay responsive to the situation, we have extended the application deadline for our seven support schemes to 2021 so that we continue to offer relief to those who have fallen on hard times to help you and your loved ones stay insured.
Find out if you are eligible for the Support Schemes below.
Customers who have an in-force Income Regular Premium Life Insurance plan and do not qualify for Group A’s financial criteria
To be eligible, Group B customers must also be 60 years old and below. These customers are eligible for the following schemes.
Scheme 3 – Low-cost Temporary Protection plan
The Scheme offers all eligible customers a one-year interim protection against Death and Total Permanent Disability (TPD) at a range of affordable premiums and sum assured amounts in the event that the customer is unable to pay the premiums of his/her Income Regular Premium Plan and it lapses.
Option to reinstate the lapsed Regular Premium Plan and Rider(s) without underwriting^ upon expiry of the Temporary Protection Plan.
Basic Sum Assured | $25K | $50K | $100K | $150K | $200K |
Premiums (Aged 40 & below) | $10 | $20 | $40 | $60 | $80 |
Premiums (Aged 41 – 60 years old) | $45 | $90 | $180 | $270 | $360 |
For eligible customers whose Income Regular Premium Plan do not require underwriting, they are only eligible for the Temporary Protection plan at a basic sum assured of $25,000. Those whose plans requires underwriting are eligible for a sum-assured amount that is lower or closest to the Regular Premium plan that had lapsed, subject to a maximum sum assured amount of $200k per customer.
Eligible Life Insurance Plans & Riders | Eligible Health Insurance Plans |
Whole Life Plans, Savings Plans | Integrated Plan and Riders, ElderShield and PrimeShield |
Term Plans including the Dependants’ Protection Scheme and Affinity Schemes (LUV, SAFRA, HOMETEAMNS, CEGIS, PLUS!) | Co-Pay Assist Plan |
Customers who are Blue or Orange CHAS cardholders or meet the fixed financial criteria
Eligibility
Customers who fall under Group A must hold the CHAS Blue or Orange card or meet the following financial criteria. These customers are eligible for the following schemes.
CHAS Orange cardholder | CHAS Blue cardholder | |
Household monthly income/person | $1,201 - $2,000 | $1,200 & below |
Annual Value of Home | $13,001 - $21,000 | $13,000 & below |
Note:
- Household monthly income per person means the total gross household monthly income divided by the total number of family members who live together in the same home.
- The Annual Value of Home means the estimated annual rental value of the home if it is rented out. This information is assessed by the Inland Revenue Authority of Singapore.
Under this Scheme, Income will fund the cash outlay of an eligible customer’s renewal premium of the above policy for a year from the policy renewal date. The customer will continue to pay for the MediSave-approved portion of the premium via either MediSave or cash.
For example: Mr Lee, aged 76, Singapore citizen has an Enhanced IncomeShield Basic Plan and pays a total premium of $1,026 for the additional private insurance coverage portion. His MediSave-approved portion of his premium (i.e. MediSave additional withdrawal limit) is $900, while he has to pay $126 out-of-pocket for the cash outlay of his premium. Under this Scheme, Income will fund $126, which is the cash outlay of Mr Lee’s premium, while Mr Lee will pay $900 from his MediSave account.
The Scheme offers an eligible customer a one-year interim protection against Death and Total Permanent Disability (TPD) for a basic sum assured of $25,000, at no premium, in the event that the customer is unable to pay the premium of his/ her Income Regular Premium Plan and it lapses, provided he/she is age 60 and below. The customer can choose to reinstate the lapsed Regular Premium Plan, without underwriting, two months within the expiry of the Basic Temporary Protection Plan.
Option to reinstate the lapsed Regular Premium Plan and Rider(s) without underwriting^ upon expiry of the Basic Temporary Protection Plan.
Eligible Life Insurance Plans & Riders | Eligible Health Insurance Plans |
Whole Life Plans, Savings Plans | Integrated Plan and Riders, ElderShield and PrimeShield |
Term Plans including the Dependants' Protection Scheme and Affinity Schemes (LUV, SAFRA, HOMETEAMNS, CEGIS, PLUS!) | Co-Pay Assist Plan |
Eligible Personal Lines Plans [Minimum Yearly Premium: $128.40 (including GST)] | Eligible Motor Insurance Plans | Eligible Commercial Lines Plans |
PA Assurance, PA Guard, PA Insurance, PAID, PA Rideguard, SilverCare/PioneerCare/MerdekaCare | Private Car Insurance | Professional Indemnity Insurance, Medical Indemnity Insurance |
SpecialCare (Autism)/ SpecialCare (Down Syndrome) | Motorcycle Insurance | Loss of License |
HospitalCare, Cancer Assist | Stallholder Insurance | |
Home/ Enhanced Home | ||
i50 Insurance |
Customers who own an Income motorcycle insurance plan and have registered the motorcycle for delivery business
Eligibility
These customers are eligible for Scheme 4 (details below).
The Scheme offers a 20% discount on an eligible customer’s motorcycle insurance premium with Income provided the motorcycle is registered for delivery business. The premium discount will be automatically reflected in the premium notice for the customer.
Eligible individual customers from the Affected Industries listed below who are facing adverse financial difficulties triggered by the Covered Events resulting directly from the Covid-19 pandemic
Eligibility
Affected Industries:
- Aviation
- Tourism
- Hospitality
- MICE & event organisers
- Retail
- Transportation
- Tuition or Enrichment Centres
- Food & beverage services (include bars and entertainment venues including night clubs, discos, cinemas, theatres, and karaoke outlets)
- Maritime
- Arts & Culture
- Fitness & Wellness
- Construction
- Manpower Agencies
- Real Estate
- Manufacturing
Covered Events:
- Retrenchment
- Forced no-pay-leave
- Pay cut or suffer loss of income by at least 25%
- Involuntary business closure due to new regulation
Eligible Life Insurance Plans & Riders | Eligible Health Insurance Plans |
Whole Life Plans, Savings Plans | Integrated Plan and Riders, ElderShield and PrimeShield |
Term Plans including the Dependants’ Protection Scheme and Affinity Schemes (LUV, SAFRA, HOMETEAMNS, CEGIS, PLUS!) | Co-Pay Assist Plan |
Eligible Personal Lines Plans [Minimum Yearly Premium: $128.40 (including GST)] | Eligible Motor Insurance Plans | Eligible Commercial Lines Plans |
PA Assurance, PA Guard, PA Insurance, PAID, PA Rideguard, SilverCare/PioneerCare/MerdekaCare | Private Car Insurance | Professional Indemnity Insurance, Medical Indemnity Insurance |
SpecialCare (Autism)/ SpecialCare (Down Syndrome) | Motorcycle Insurance | Loss of License |
HospitalCare, Cancer Assist | Stallholder Insurance | |
Home/ Enhanced Home | ||
i50 Insurance |
SME Corporate customers who are facing cash flow and financial liquidity difficulties caused by the Covid-19 pandemic.
Eligibility
Note: An SME is a company with:
- An annual sales turnover of up to S$100m; or
- Up to 200 employees.
Scheme 7 – Special Instalment Payment Program for Corporate Business Plans
Eligible Group Business Plans | Eligible Motor Insurance Plans | Eligible Commercial Lines Plans |
Medical insurance (e.g. Inpatient & Outpatient, including riders if any) | Motor Fleet | Property, Liability and Casualty Insurances |
Life insurance (e.g. Group Term Life, including riders if any) | Commercial Vehicles | Marine Hull & Cargo |
Annual Personal Accident insurance (e.g. Group Personal Accident & Group Travel Insurance | Bus Insurance |
^Subject to:
- the submission of the completed Application for Reinstatement Form as prescribed by Income;
- all previous terms and conditions imposed under the lapsed Regular Premium Plan and Rider(s) shall continue to apply (for e.g. loadings or special terms); and
- the Regular Premium Plan and Rider(s) that the customer is reinstating having a sum assured of $350,000 or below, or not containing any Critical Illness benefit(s). For avoidance of doubt, if such Regular Premium Plan and Rider(s) has a sum assured of more than $350,000 or provides cover for any Critical Illness benefit(s), the Regular Premium Plan and Rider(s) shall be subjected to underwriting
The precise terms, conditions and exclusions of the insurance plans referred to above are specified in the respective policy contract. All our products are developed to benefit our customers but not all may be suitable for your specific needs. If you are unsure if this plan is suitable for you, we strongly encourage you to speak to a qualified insurance advisor. Otherwise, you may end up buying a plan that does not meet your expectations or needs. As a result, you may not be able to afford the premiums or get the insurance protection you want. These plans do not have any cash value.
This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Income or visit the GIA/LIA or SDIC web-sites (www.gia.org.sg or www.lia.org.sg or www.sdic.org.sg).
This advertisement has not been reviewed by the Monetary Authority of Singapore.
Information is correct as at 21 September 2020

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Your queries answered.
The threat of COVID-19 remains and its impact on the economy is unlike anything we’ve seen before. As all of us adjust to a new norm in our lives, many have fallen on hard times and are trying to cope with their circumstances – socially and financially. It is important to us that our customers are able to sustain their insurance commitments and cover even in difficult times.
We have therefore extended our support schemes application deadline for life and health insurance plans to 31 March 2021, and for general insurance and corporate business plans all the way to 31 December 2021, so that more policyholders can continue to get the support they need.
Customers whose motorcycles are registered for delivery business can also continue to enjoy a 20% discount on motorcycle insurance premiums up to 31 March 2021.
Yes, you can apply for more than one Support Scheme as long as you meet the eligibility criteria of each scheme. However, a customer who falls under Group A will not be eligible for the Support Scheme that is eligible for Group B customers
Customers can visit income.com.sg/support-scheme to find out more about the Income Support Schemes.
No, the Support Schemes are not exchangeable for cash or any benefits-in-kind.
Find out more about exercising other options within your policies to further ease your cash flow.
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